Wendy
Google
We attended the recent 'all aboard for christmas'
The railway museum and staff are all lovely. That i cant fault. And the santa presents are fab.
However I was not aware that the train doesn't leave the station. These are the words used in the advertising "Begin your visit with a short steam train ride, where the whole family can enjoy the magic of travelling by heritage rail. As the train chuffs along the track, little imaginations will come alive with excitement"
it definitely was short.... chugging back and forward less than 50 meters 3/4 times was definitely not getting the magic of traveling by heritage rail. I believe a family had travelled from Dublin for this experience. Id be devastated. We traveled for 40mins.
The experience including looking around the museum last 1 hour.
I definitely think you need to reword and advise people this will not leave the station.
I had to speak to a member of staff for information..
I really hope you win the case against NIR to get the trains back out there.