Whitsunday Apartments Hamilton Island

Nope, we didn't like it! 👎 I don't usually complain but when you're paying nearly $600 per night you'd expect better. Before we got there. We were really rudely spoken to on the phone by Kelli, the reservations manager. Then when we arrived, it was like checking into a backpackers, it's a horrible small lobby and no welcoming by the staff. The resort manager, his name I don't recall, he did help with with our bags, which I was grateful for. But if I hadn't seen him on the way to my room, I don't think anyone would have bothered to help. Then there was the apartment, the view is lovely but the apartment itself is very basic. We were also told they would clean our room, they didn't even once, they just gave us fresh towels. The staff were unfriendly, and have not been trained properly. They seem incompetent and unprofessional. The island is too fancy and not authentic, it's not easy to find things either then again you ask staff for help and they give you crappy directions. We were deeply disappointed by the whole experience 😔 it was a dream of ours to go to Whitsundays but now been tarnished. I recommend just staying on Airlie Beach.

Wonderful stay at Whitsunday Apartments We had a fantastic stay at Whitsunday Apartments. The location is perfect, the apartments are comfortable, and the views are absolutely stunning. What truly stood out was the staff, warm, professional, and genuinely welcoming. A very special thank you to the cleaning staff. The apartment was spotless, beautifully maintained, and clearly cared for with pride. Their hard work made a real difference to our stay. We understand that Hamilton Island has recently been sold to American owners. We sincerely hope that the island’s management continues to protect and preserve the relaxed, friendly Australian values that make this place so special. Hamilton Island has always been a destination Australians feel welcome at, and we hope it remains accessible and inclusive, rather than becoming an exclusive playground only for celebrities in the future. Thank you to the entire Whitsunday Apartments team for a memorable stay. We look forward to returning.

We have just had an amazing stay here. The views over the bay were amazing. It was very quiet around the pool unlike other hotels in the resort. |The staff are all polite and the place is really clean. |Loved how we could just eat in if we wanted to and have a leisurely breakfast on the balcony instead of being on a timetable|Tips |I would recommend booking a buggy in advance to get around the island. The bus is good but you’re then restricted to bus times if you don’t.|One tree hill is a good vantage point for sunset but gets super busy so get there early. |Glass bottom boat tour was a bit lacklustre.|Supermarket shuts really early and it’s the only place to get groceries so I would make it a property

Had an absolute ripper of a stay at Whitsunday Apartments! The whole place is brilliant, really well set up and super comfortable. The location can’t be beaten either – waking up to those views is something special.|But honestly, what made this trip memorable was the team. The staff went above and beyond to make sure we had everything we needed. Special shout-out to Zuri, who was genuinely fantastic. Always had a smile, sorted out anything we asked for without any fuss, and just made us feel really welcome. Felt like staying with friends rather than at a rental, you know?|The apartment itself is great – clean, modern, and everything you could want. Only thing I’d mention is the windows could use better sound insulation. There’s a bit of noise coming through from outside, especially in the morning when things start to pick up. It’s not a deal-breaker, but it’s worth knowing if you’re a light sleeper. A bit of earplugs and you’re sorted though.|Would definitely book here again. Cheers to the team for making it such a good experience!

We loved staying at the Whitsunday Apartments on Hamilton Island. We're so grateful my daughter recommended it to us. The apartment we stayed in was on the 11th floor, it was very clean and spacious, the views were absolutely spectacular. Great position on the Island, better than staying on the Marina side. We just walked out to the beach each day and the snorkeling was amazing with so many different kinds of fish, we even saw a big turtle. All the staff were very helpful and friendly. There's a free bus right outside the hotel which arrives every 20 minutes and takes you to the marina side of the Island if you need to go to IGA or the Cafe's and restaurants on that side of the Island. We also hired a buggy for a day to explore the Island. We wouldn't stay anywhere else on Hamilton Island, we would definitely stay at the Whitsunday Apartments again on our next holiday to the Island. Thank you for a truely wonderful experience.

Room had a beautiful view overlooking the beach and bay. Nice outdoor patio. Room was large and comfortable. One downside is we couldn't keep patio doors open because then birds would fly in. Easy to get to from airport with shuttle bus and to get around island with a buggy rental. Provided towels, which was very nice as well.||Restaurants were a close walking distance by the wallabies.

By far the biggest asset is the million dollar view from the apartments. It took our breath away when we entered our upper floor apartment for the first time. I imagine that the view from the lower floors, while different, would be very good, as well. Our apartment was very spacious and clean, although somewhat dated. The furnishings were practical but not luxurious. The sofas in the lounge area were a weird construction that, I’m guessing, were made so that they could also serve as additional bedding for family groups. As a result, they weren’t comfortable to actually sit on. ||The kitchen has basic equipment and, with a small supermarket near-by, self catering would be possible. We enjoyed several self-catered breakfasts on our balcony enjoying the incredible view. ||Note that only minimal housekeeping services are provided. I’m not sure that any actual cleaning is done. We received clean linens after 3 days of use and the bins are emptied daily.||The property is well-located with easy access to restaurants, the beach, resort facilities, walking tracks and the marina area for day trips to the reef and Whitehaven Beach.

Firstly, I want to start with how beautiful the island is. Where my expectations weren’t met on this trip is that the hotel (and other resorts as they’re all owned by the same family) are free riding off the islands beauty, and not investing anything into customer service or the hotels. We’re on a 5 week trip around Australia & these apartments were the most expensive accommodation - again, I expect this because of the island, but also it was advertised as a 4* property & the pictures looked really good. This was not the case in reality. Where expectations were not met: - the sun loungers are hard plastic chairs, something you’d expect to see in a basic hotel in Benidorm. They were uncomfortable and burnt your skin if you touched them. The hotel only provided 1 beach towel which doesn’t cover the lounger. When we asked for a 2nd towel, they did provide them but only after resistance from the reception desk. - the hotel is very dated. You can tell the bathroom and kitchen was renovated in ‘recent’ years but the furniture is dated & it needed a very thorough deep clean. - the room wasn’t clean upon check-in, we had to ask to have the floor mopped as our feet were covered in bits & black with dirt. - drinks can be bought from reception but no ice or cups are provided. That’s not what you expect from a 4* resort. - cleaners knock your door at 8am & then it’s hit and miss whether they come back later. - The reception area and hallways are extremely dated and when you enter the hotel it looks like you’re entering through a delivery back door. Positives: - The staff were friendly. - The views were amazing from the room and the grounds were immaculate. - The apartment is very spacious and the kitchen had good amenities. Overall, the hotel is not worth the price we paid, I wouldn’t return to Hamilton Island if I wanted to see the Whitsundays again.

Great Accommodations! Great price for beautiful apartment with breath taking views all day long! The location is within short walking distance to restaurants, the small zoo (with one on one koala bears) and shops. What I loved the most was watching the kangaroos grazing on the front lawn everyday! BEAUTIFUL PLACE.

This is a great and affordable place to stay. The rooms are incredibly spacious with a large bedroom, living area, and dining area. The views are outrageous as they look out over Catseye Bay. The downsides include the staff, Internet, and cleanliness. The staff at the front desk are seriously lacking in the friendliness department, the internet is only available in the lobby, and we had cockroaches in our room. Despite all of that, we had a lovely stay. The pools and surrounding grounds are absolutely gorgeous and Hamilton Island is top notch.

Whitsunday Apartments is considered one of the cheapest accommodation on Hamilton Island. For over $200+ (low season in august) per night , I was expecting something slightly better but knowing how expensive everything is, it's not too bad. NOTE: The hotel is undergoing remodeling to their ocean view rooms but to my disappointment, they were not ready when I checked in.....so my review below is based on the older rooms. The ocean-view room is HUGE ! It can definitely fit 3-4 adults or a family comfortably. The decors were 80s style (see pictures), so everything look really old ! However, it is clean. The hotel only changes your towels every FOURTH day, does not clean your room but clears out your rubbish bin daily. TIPS: It's definitely worth the money to upgrade to a ocean-view room. You wont regret !

Don't be fooled by the exterior of the building the rooms actually really good and spacious. Make sure you get a room with ocean views! It's absolutely beautiful. Would definitely stay here again.

We had a sea view room on the 5th floor (definitely worth paying for the sea view) and enjoyed our stay immensely. The staff have been very friendly and helpful during our time here. The pool is excellent and only being short walk to the main beach (Catseye) was also a big plus. Family friendly accommodation all round. Also, the WiFi strength is pretty good; it allowed me to post this review promptly!

The Whitsunday Apartments are an inexpensive option on a very expensive island. Pros: Amazing View from the upper ocean front apartments. The apartments are over 900 square feet so pretty big. Cons: graffiti in the elevators, lobby is ghetto and wifi service is virtually non existent in the lobby and there is no access in your room. The Reef View is the next step up but that seemed almost as bad just more expensive. Stay at the "Bungalows". I would not return to the Whitsunday Apts.

Well after being a little put off by the motel exterior I was not looking forward to witness the interior, but boy was I impressed! Level 9 the views are Phenomenal the room is modern and well equipped I wish I was staying for a month! Very impressed

The reviews I read of this hotel left me a little unsure of what I would get, but I was blown away when I got there. We had a renovated room and I paid extra for a sea view, but after seeing the hotel in person, it looks like every room has a sea view. Perhaps the sea view rooms are just higher so you can see over the trees? Anyway, the hotel way absolutely stunning. Lovely LVT that looks like wood, stainless steel appliances, large white backspash tiles in the kitchen, large glass shower with a rain shower head and a handheld sprayer (which works pretty well to have two people in the shower at the same time). There is a couch and sink in the bedroom, and two couches out in the living area. The entire wall that faces the ocean is made of glass so you get a stunning view of the ocean. The cockatoos will often come visit you on your porch too, but make sure not to leave food out there or you'll get some bird droppings. I only had two minor complaints while staying here and neither are about the hotel. 1) The food on the island is pricey, but having a kitchen helped with that. We bought some pasta and sauce for $10 at the local general store. There's probably no other way to feed two people for $10 on this island. 2) There are smokers everywhere! Sitting on the balcony was often ruined by the persistent cloud of smoke from neighboring balconies. I really can't recommend this hotel enough though. The staff were very friendly and our room was kept tidy and clean by the staff. The location is amazing, and the ocean feels like a spa. I rarely go swimming because I am always cold, but I stayed in the water for hours. I would love to go back here. Oh, one other complaint. They charge you $60 if you don't clean your dishes, which apparently tells guests to quickly wipe down their dirty dishes and shove them in the cupboard to avoid a fee. I have pretty high standards when it comes to washing dishes which were clearly not shared by the guests before me. I would feel a lot better knowing the dishes were cleaned properly by trained staff rather than just wiped to appear clean by guests in a hurry. But as long as you're willing to wash your dishes before and after you use them, then it's a non-issue.

Beautiful spacious very clean apartments with an absolutely amazing view. The staff is friendly and willing to answer any and all questions and convenient to have buses there running every 15 minutes. The only thing I wish they had was on site dining and a bar.

Older style accommodation. My husband and I were very happy with everything provided, however we are not very fussy. Towels changed every other day, toiletries replenished and rubbish removed daily. Accommodation clean and view excellent. Only downside was the uncomfortable bed, neither my husband or I slept very well. Staff friendly and helpful.