LeeScottRob
Google
I was really excited to stay here after reading such great reviews, sadly the experience was disappointing and with the choice of accommodation around you….this place can do better.||Great bar area, lovely reception and there’s a cafe and restaurant attached, so all the things you could want are there. I was placed in the basement floor and as soon as I entered the hallways I suspected the smell of damp would prevail in to my room. And yes it did. Sadly, the basement means that the windows do look slightly prison like and a bit bleak. However the room was beautiful, very comfortable bed and high quality linens. The bathroom was equally gorgeous and a huge walk in monsoon shower. Because of the damp air, your towels never fully dry. There’s no air con, but a very powerful fan is provided. Small kitchen with everything you need and done to a very high standard. I booked this room category, so if I can offer any advice and you want to avoid the issues I encountered, then book a room grade above. Btw, I loved the shower gel and shampoo/conditioner!!! Great fragrances used.||I did tell reception about the smell, they checked it out and said they sprayed some air freshener. This was frankly unacceptable and an amateur response for a hotel of this standard. I did say I didn’t expect a room change but to spray air freshener? Some lessons in customer service of a hotel of this standard needed.||I asked for a late check out, it’s £30 until 1pm. To be honest it’s not a huge sum of money, but again a hotel to this standard would normally give you a complimentary 15 or 30 minutes…anything, just to ensure that a level of customer service is being met.||The staff are very young, pleasant and friendly, but maybe some experience wouldn’t go amiss.