Whole Foods Market

Whole Foods Market never disappoints! The store is spotless, the produce is always fresh, and the staff is genuinely kind and helpful. Their prepared foods and bakery items are amazing, and I love the quality of everything I buy. Definitely a 5-star shopping experience every time!

I am posting this review to report an extremely demeaning and disrespectful experience I had last night in the bakery department at the Whole Foods location at 10275 Little Patuxent Parkway, Columbia. There were no customers ahead of me when I approached the bakery case. A bakery employee moved from behind the counter to the front bread display without acknowledging me. I waited patiently. Another bakery employee in the back area saw me multiple times as he moved between the back section near Self Checkout and the area behind the bakery counter, yet neither employee offered assistance or communicated with one another to help me. While one employee continued dusting crumbs from the shelves, I finally said, “Excuse me.” He responded “yes ma’am” in a tone that made it clear I was an inconvenience. When I asked for assistance at the bakery case, he said “one moment” and continued cleaning. After waiting approximately 30 more seconds with no assistance, I walked away to Self Checkout. At that point, I was extremely upset. As I approached Self Checkout, the other bakery employee—who had previously seen me waiting—looked at me and smirked. This behavior felt intentional, dismissive, and deeply disrespectful. I immediately asked the Self Checkout attendant how to speak with a manager. She was shocked by what I described and apologized, acknowledging that while cleaning is important, customer service must remain a priority. I then reported the incident to the manager on duty, who apologized and stated she would follow up with the employee involved. After reflecting on the interaction, I realized I had encountered this same bakery employee months ago and experienced a similarly familiar and dismissive tone. Based on last night’s incident, this employee appears overly comfortable being rude to customers, suggesting that such behavior may have been previously tolerated. In more than four years of shopping at this location, I have never experienced treatment like this—especially at Whole Foods, where I have consistently received professional and courteous service. While I do plan to continue shopping at this location, I felt it was important to provide a review of this incident, report it to the Manager, and trust that it will be addressed seriously to prevent future customers from experiencing the same treatment. I will submit a formal complaint to the Global and Regional Offices, as well.

All good except customer service is at an all time low. Prices are too high to have cashiers not even acknowledge customers. I walked right on out with groceries still on conveyor belt. The cashier couldnt be bothered to even tell me the price. Adios as I headed to Wegmans!

I love the Whole Foods concept and visit the stores in every city I travel too. The Columbia Whole Foods on Little Patuxent Highway is well appointed, bright, and the view of the lake in the cafe which has indoor and outdoor seating is gorgeous.

I stopped by this Whole Foods location today, February 24th around 3:14 PM, to drop off an Amazon return. There were two employees working the Amazon return counter at the time. The employee who handled my return and interacted with me directly was unnecessarily rude and dismissive during what should have been a quick and simple drop-off. I wasn’t asking questions or making any special requests, so the tone felt unwarranted. I’ve had smoother experiences here before, so I hope management reviews customer interactions at the Amazon return counter during this time and reinforces basic professionalism.

Love Whole Foods. Most look at it as the fancy grocery store but if shopped right, very reasonable and super high quality items! Always clean and well stocked. Their employees are also well taken care of. Proof you can pay well and provide a great product at reasonable cost!

I only use Whole Foods to return Amazon packages. That being said I am very impressed by how smooth the process always is. Today a very patient employee walked me through how to return using the kiosk. He was kind enough to make sure my package was returned properly. Thank you to that man.

Convenient location with a beautiful Lakeview. Mass selection of hot bar, sushi, Pre-cooked food, and bakeries. Clean store, friendly staff . We love to come by weekly for some healthy choices of food. They do have a quite large size of parking lot. However, due to the popularity of this store, even parking lot of this size stillstill filled up quite quickly.

*Review for Amazon Drop Off Service ONLY!* Came here for the Amazon drop off service, which is not convenient for me, but allows me to return items for free. So what I do is wait, hopefully before my return item due date, and if I have other stops to make in the Columbia area, take my returns there at that time. I try to come when there is hardly a line, BUT I have been here when the line was VERY long, but it moved pretty quick. The ambiance is friendly as the associates are always pleasant. Bonus...I get to peruse the store for any new items they may have. A win win! I think I'll get some "Bake at Home" peanut butter cookies....and they were absolutely fantastic. All in all, if in the area, a great quick Amazon return will pace in addition to getting your grocery shopping done in one stop.

This is my go to Whole Foods location and the closest one to my home. They have ample parking, are always clean and organized, and it's usually fairly easy to find a staff member if you need assistance. If you are a prime member, you get additional deals. They have specials on Tuesdays and Fridays, in addition to week long specials. They have a variety of normal checkout lanes and self checkout, and their bathrooms are clean and spacious as well. This is an ideal location right by Columbia Mall and the Columbia Lakefront. They have a wide variety of easy pre-prepared meals and got and cold to-go stations, as well as burgers, pizza and sushi that you can get right there in the store. They also have the bakery and a small café. I love that they participate in Too Good To Go, and I have picked up their bakery and prepared food bags several times now. They are always an amazing deal and help me try some of their items that I maybe wouldn't have picked up otherwise in the store.

Leading with the lake beauty, and with lots of local products, this larger than average Whole Foods rocks it well. Worth coming for boxes of croissants with fancy filling, pecan or cherry coffee cake or just your kitchen staples.

The http you provide goes to your generic customer service page where I do not know how you want me to leave further details, so I will respond here. While I understand the shoppers have a job to do, they should treat shoppers as customers not that we are in their way. It is consist pattern and experience most times I shop. This time it happed with 3 individual shoppers, rushing to get in front of you, cut you off, leave carts in the aisles, stare you down if they want to get something and you are in their way. Additionally, the shelves across the store were empty as you can see from the photos. I am not sure what more I can tell you, but again not a first, and so empty this time I had to go to a competitor to complete my shopping.

I don't shop at Whole Foods as a general rule - I owe too much student loan debt to pay Whole Foods prices. That said, I go to Whole Foods quite a bit now for Amazon returns. I don't enjoy doing returns here though because the machine is almost out of order. One morning I came early, before work and the machine was down and there was no one there to accept my return. Another time the machine was out of return labels and I had to get in the long line to complete the return. I go to another Whole Foods in Baltimore City and never have any of these issues. Do better, Columbia!

Very handicap unfriendly . Almost impossible to access outside seating with a walker . Entrance blocked or very heavy door not accessible. Tried speaking to customer service who laughed - perhaps they didn't speak English?

Not even going to lie, this Whole Foods is practically perfect. I've been here a bunch of times so I'm really shocked I've never given a review, which is terrible. I would suggest Yelp take my Elite badge, but I worked hard for this thing so never mind that... here's your review. This place is amazing & has high end, organic everything, is clean, organized, friendly staff, and you can even satisfy all of your plant based junk food cravings by eating at the delicious plant burger - which I've been to at least a million times(joking)(not really). If I were being extremely critical & had to find something to complain about or make a suggestion, I would... ...swallow my pride, lower my head, and leave saying absolutely nothing, bc there is nothing to complain about. We love it here. Edit: Just as I was preparing to press done, I walked past the pizza station and noticed they were making their dough from scratch... I asked if I could purchase some bc I have a pizza oven at home & making my doughs is my least favorite part of the journey & they sold me some. I said this place is practically perfect at the beginning of this review... I take it back; it's perfect.

10.21.23 This market is targeted for those who are health conscious and have money to spend. I stopped in to make an Amazon return. The returns open at 9am so I was 10 minutes early and walked around to kill time. I stopped by the bakery and got myself a mini Tiramisu and chocolate mousse cup. I also got two mini cream puffs for my hubby. The bakery was pretty busy. After I purchased the pastries, I returned to the Amazon area. There is a self-serve Amazon kiosk, which was pretty straightforward to use. There is also an associate if you need to pick up items. A few highlights: -Produce are locally grown and organic. -Skin and body products have ingredients as close as possible to nature and as minimally processed as possible. -Cakes don't have high-fructose corn syrup or hydrogenated fat. -Plnt Brgr - Had my first plant based burger here a few years ago. I recall not enjoying the taste or texture of the burger, but I did enjoy the fries. -Amazon Returns: They provide labels and will package. Final thoughts: The market has nice features and is a fun place to shop. However, it is more expensive than other grocery stores, but that's the price you pay to eat and live a healthier lifestyle.

Pizza and bakery is good here but sushi is terrible. Please switch to Kikka which they have other locations. For sushi, I have to go to Wegman's.

Whole Foods sucks. I don't know who's worst the staff or the customers! Every time I go in there I either have a run in with nasty people stepping on my toes or yelling at me for something or watching other people fight in front of the cheese section! Columbia, you can do better than this. If you shop here you support Bezos anyway. It's just not worth it. Shop small.The lines are also ludicrous!!!!

Had a good experience with Whole Foods catering for a vegan holiday meal. Items were ready on schedule and easy to retrieve. They provided reheating instructions, but I found some items really required more cooking and extra seasoning. The base vegan meal included puff pastry, gravy, potatoes, butternut squash and pumpkin soup for $39.99 - it was sufficient for 3 people. The pie was $14.99 additional.

Convenient location with a beautiful Lakeview. Mass selection of hot bar, sushi, Pre-cooked food, and bakeries. Clean store, friendly staff . We love to come by weekly for some healthy choices of food. They do have a quite large size of parking lot. However, due to the popularity of this store, even parking lot of this size stillstill filled up quite quickly.

I've been to Whole Foods in several states and to this particular one numerous times. Each time, the customer service keeps getting worse. On my last trip, I went to the desert section. There was 1 person ahead of me. After taking that order, the guy behind the counter told me to wait and then proceeded to go and start cleaning the baking racks. Seriously? When you have a customer in front of you, you go and clean? Then he proceeded to come back and with the same dirty gloves picked up the desserts. Needless to say, I did not buy them. The pizza section was completely empty at 7 pm. Upon asking the pizza guy, he said he can make 3 pizzas to put on the counter. Several people came by and asked for slices and he proceeded to slowly stretch the dough and make 1 pizza in 20 minutes. Much better service and food at Wegman's. This is my last trip to WF.

The pizza is served warm and it's self service. It's easy to grab and go! The pepperoni pizza: they don't skimp out on the pepperoni here! Large slice with a reasonable price (considering its Whole Foods) Chicken & artichoke: sweet & a tad salty from the artichoke. Tastes yummy overall. The pizza slices were warm but both didn't taste fresh from the oven. They may have been sitting out for awhile.

This is the nicest Whole Foods I've seen. It was my first time in - and I had heard it was a nice grocery store in Columbia. The build (outside is all glass and it's spacious inside) reminds me of Central Market (those from DFW IYKYK). I stopped by to do an Amazon return and checking from the website knew they had a box. But I walked in and the box was out of order - I did ask a staff to see if they could help me and they were so kind. I didn't buy anything else but was impressed with their food court - they have a vegan burger stand among others - never seen this before! Will be back.

Bought some organic strawberries, and they were super sour. Not the best experience today.

My favorite things to get here are: -Freshly made sushi -A wrap or pasta salad from the chilled meals section -Dessert like the fruit parfait cup or the chantilly cream cupcake or tiramisu. A meal of all three of these and I'm a fat happy shopper. Then I have to go to the park to walk

9'7'2021 This Whole Foods location is absolutely amazing!! It's huge and full of fresh, organic, colorful healthy food and skin care options. I absolutely love their floor plan and the fresh meat counter. Their stand alone fridges were delightful! So many options to choose from w seasoning your protein of choice as well as preseasoned options. The bakery looked so yum! So many options and cutesy portioned desserts. Easy self check out available for quick pay and go option. I will most definitely return back to visit this Whole Foods location again and again.

Food bar - Gluten free? Good guess. Interesting how I was told nothing on the food bar area is gluten free. Gosh didn't know carrots and bell peppers and rice wasn't gluten free. Can't find a manager anywhere and makes you feel like you're the stupid one for asking a question.

I really like this Whole Foods location. Though I feel like you cannot go wrong with Whole Foods, this location has many great features. Some of those features include but are not limited to free parking, an onsite, plant-based burger restaurant and many of the other conveniences offered by WF such as a full-service deli with a wide selection of prepared foods, a bakery, a full-range beauty section, an Amazon hub, and seafood department. These are just some features that make this location a great option. I have also found that there is always a willing employee ready to assist with locating merchandise. Again, this location has ample, open parking, which requires no validation, which is an added plus. It took me awhile to visit this location but it now ranks as my favorite WF so far.

Whole Foods is literally my go to market. I can find any food items I need. And fresh produce is typically priced well. The staff here are always attentive and the aisles are always neat and clean. Which makes my shopping experience way better than the other markets.

We've bought breakfast here twice instead of eating at our hotel. Croissants and coffee are very good (and we're French). Breakfast bar has nice vegetarian options. The bonus is the beautiful park right nextdoor where you can eat outdoors overlooking the small lake.

The floral department went above and beyond today in helping me with floral arrangements for an event tonight. The store is clean and organized and the items are fresh. Will be back tomorrow

The drip coffee machine is operated by the customer, the pizza is like Sorento's oily but okay and you need to pay for all this up front as it cools before sitting. The hands sanitizer dispensers are empty.

(3.5) ~ good overall WF. It looks pretty on the outside. It's fairly spaceous on the inside. I feel they could still offer more items and definitely some locally made items too.

Nice large parking lot, very clean store, and there's a beautiful little lake behind it that you can walk around. #SoColumbia There are also restaurants and a large seating area right behind it/next to it. We went in to access the new PLNT Burger inside and were not disappointed in that at all. Covid precautions are being taken, and aisles are marked with one way stickers. People in the store are wearing masks. I stopped by the bakery counter to pick up some macarons, cause they looked too good to pass up. They were every bit delicious as they looked. They had a decent amount of filling which I really appreciated. Will definitely visit if I'm in the area again sometime soon.

Talk about sensory overload! Recently, while running a few errands in Columbia, I did a vegetarian food search via Yelp and was drawn to PLNT Burger. I was surprised when my GPS led me to Whole Foods. It was really a win-win, because I had never been inside of a Whole Foods or enjoyed the great food at PLNT Burger. There aren't any near my house and I've always heard how "expensive" the store supposedly was, so I just never had the desire to go. To say I was merely impressed by my visit would be an understatement. This super market is amazing! So many unique food options at pretty reasonable prices. I was also surprised by the non-food selections, tons of natural products for the body. While I didn't no much shopping, I was able to get me some juices and healthy snacks, along with my order from PLNT Burger. This market definitely warrants a second visit, I plan on going back very soon to fill up my fridge with some goodies!

I like this WF location! I had been once before my most recent visit. They are near my favorite lake in the area! There is plenty of parking. The store was clean and organized! The produce was fresh! My mom was on a hunt for raw cashews, so we stopped in here. Wasn't sure where to look but found an employee who was super helpful and guided us in the right direction. We found what we needed and more!

Nice local spot for fresh groceries. We were on the hunt for mussels and of course Whole Foods had them. There is always something delicious, fresh and healthy to try here.

Sorry to say, but the Amazon takeover has sorely reduced the quality of this store and Whole Foods as a company. The Amazon Shoppers are the WORST and actually make me consider shopping at Wegmans-- which is the equivalent to suburban hell in my opinion. They literally hire any incompetent, breathing human to be an Amazon Shopper. These jokers leave their carts in the middle of the aisle, stand around and converse with each other while I'm trying to reach around them for shit, and make bigger messes than the toddlers running around the store. I witnessed one Amazon shopper grab a lemon from the MIDDLE of the pile and the whole display went tumbling down on the floor. They took one look, shrugged their shoulders, and walked away! What in the actual f?! Also, ever since the takeover, the shelves need constant restocking which typically does not happen in a timely manner. They are usually out of tortillas (both corn and flour), heavy cream, coffee bags to scoop your own coffee, canned chickpeas, pita bread, fresh herbs, the list goes on and on. I then need to make an additional stop at Wegmans to complete my list. I've complained to corporate and got the generic response of "thanks for your feedback"-- yet nothing has improved. Meh.

I've been back to this Whole Foods location a ton of times since my last review. While I think the store and employees are doing everything possible to keep things organized and sanitary, I do find that there's too much volume to sustain it. Hard to maintain socially distanced while everyone is in the quinoa aisle with me, you know what I mean? Something I haven't seen mentioned in reviews is that you can return Amazon items pretty easily at this location. The customer service desk is right at the front of the store - you simply bring your item (no need for a box when you intiate the refund in your Amazon account) and they'll scan and take it from you. Heads up that you'll get an automated email once it goes through.

I really came in to try the vegan restaurant house in store but explored while waiting for my food to be made. It's a bigger store than the one in my city and I got a few things to try and saw some things I hope my local store carries.

While Whole Foods can be pricey it helps when the food is fresh, it helps me justify the costs. I only gave this location 4 stars because of the lines. There are always long lines and the cashiers are in no rush no matter how long the line gets. The hot bar is awesome for grabbing lunch or dinner. They could however replenish the food more often. This location as well as the Hyattsville location are home to the best mac and cheese you can buy made. I take my mac very seriously and theirs is delicious. The fruit arrangement will have your mouth watering. One of the cool things I noticed about this location is the pasta station where there's a variety of fresh pastas to choose from including a pumpkin pasta. Their salad bar had lots of food available no complaints there. The parking is plenty and this location is right on the lake. I would highly recommend a walk around in the summer or spring.

Gelato is amazing! Salted caramel with rosemary and a hint of salt. Yum! So glad you carry Nancy Silverton's gelato. It's so fun seeing her judge on Guy Fieri's Grocery Games.

Quality has slipped drastically since the AMAZON (AZ for short) takeover. Even before Covid, items that previously would be always available were no longer daily in stock like the 365-brand Wild CaUght Frozen Salmon Filets I love, for instance.. Even the paper bag quality became very shoddy. B4 the takeover,( I've been shopping WhF for nearly a decade now), the WhF bags could be used and recycled. Customers earned small monetary rewards for reusing the WhF bags during visits. Once Amazon purchased the chain, however, even double bagging does not prevent a complete bag tear which has happened to me repeatedly. I watch my high-priced groceries spill to the ground. Sadly, some members of the newly hired personnel are much less cordial and professional probably due to dissatisfaction with the AZ management policies. (I think we have another Walmart situation in which tending to profits outranks the treatment of paid workers.) Some WhF outlets have fared a little better than others though. The Columbia, MD WhF, for instance, did not take as deep a downturn. Even during the current Covid situation, Columbia maintained a higher level of management, product availability,and qualitative customer service than some other locales. I still shop WhF, perhaps out of habit, definitely to purchase certain items only found at WhF, and in part, due to years of associating with some of the best cashiers and clerks known to Man. I wish Amazon would rethink and rework its strategies. Whole Foods wasn't broken before the AZ takeover, but now so many aspects of this once great chain really need fixing! Check yourself, AZ! Trader Joe's quality has not dipped, so you will lose even more customers if you don't do better - much better! Return the WhF chain to its former glory! It's not called "Azz-WholeFoods" now is it?!

This Whole Foods is one of my favorites in the DMV because it has plenty of parking and easy to get on and out. The reason I am a regular here is the meat market. I always come here for the flank steak ( To make tacos and carne asada) and beef ribs ( To cook beef soup or smoke ribs). This is the only place in the area that consistently have both flank and beef ribs, The main reason I come here.

Loved until today. I found a vitamin on the shelf among 5 others of the same. with the selection i searched for awhile. got to pay and was told it wasn't for sale. WTF. No explanation, sorry, nothing. ZERO CUSTOMER SERVICE or even decency.

I go here everytime I need to return something on Amazon. The Amazon return staff are always professional and friendly. I came here on Saturday and there was no line for the returns. You show them your return barcode from Amazon and they take your package and ship it for you. It takes less than 30 seconds and I am so grateful for this service. The food here is also good. They sell fresh food as well as packaged food. I got the dragon sushi roll and it was really delicious. The snacks are also great I love thete almond biscuits and chocolate trail mix

We stopped by this Whole Foods a couple of weeks ago when we were in Columbia. It was a typical Whole Foods. Not the largest nor the smallest I've been in, so it had all the foods and products you expect. It had enough parking, so that was a plus. I don't shop at Whole Foods often, so I don't see myself making many trips to this store. But it was fine, everything you expect from a Whole Foods. If Whole Foods is your store and you live near Columbia, this Whole Foods will do the trick.

This has to be one of my favorite Whole Foods! This location is nice and spacious unlike their other location on Smith Avenue. Great selection of produce, vegetarian and non-vegetarian proteins, and the hot food bar is amazing! Produce can be a little pricey even with the Amazon Prime discount. Of course it costs more money because of the brand, but dang. I love their wide variety of kombucha as well as their non-dairy milk selection. I was looking for whole fat or reduced fat Chobani Greek yogurt, they only had non-fat. I guess it's safe to say they only carry the non-fat yogurt, I came here a few months ago and they didn't have it. The bathroom was a little on the messy side this time, I was surprised by that. Other than that, this is my go to Whole Foods. Side Note: Parking here is great, the other locations I've gone to, parking drives me crazy. (Smith Ave and Fleet St)

Love this WF. It's never really crowded! But don't get the broccoli crunch salad. $10! When the salad bar was open it seems like I got more salad. Go to PLT Burger and get their broccoli slaw at the food counter

Whole foods is always my go to place for pizza. $26 for two and it only took 15 minutes. 4 toppings per pizza and its huge! They bake it in a wood fire oven, the flavor! (Wish the photos did it justice)

Good experience shopping here. Friendly staff, clean store, fresh produce. Interesting foods that are hard to find. Some items are pricey but overall a great food market. The take out is pretty awesome. Would like to see more sampling stations of products but I'm sure they are working on it. Love this market.

It is not a very good practice. Salad bar charges $ 11.99/lb. Every Salad Dressing is also charged $11.99/lb. I have been to restaurants where when you buy salad, one container of salad dressing is free as part of the order. For an extra dressing, they may charge $1.00. The salad dressing bottles, you may notice in Whole Foods, are not expensive. Why are they charging for salad dressing in this manner? Whole Foods is known for price hikes. There was a lawsuit against them some time back for weight increase on salad and hot bar items and they lost. I never complained to the employees. There was also a time, a couple of years ago, they charged me the same price for the fork and knife that I had on top of the salad. I don't understand these folks. Does anyone understand them? Thank you.

The store is clean and organized. However, the cashiers never know how to deduct manufacturer coupons every time I visit. Then there is a long wait for a manager to come for assistance and some times he or she doesn't know what to do and try to make you pay full price especially for a free item. Training is needed for both cashiers and managers. 12/26/18 - There is still no improvement in how cashiers redeem manufacturer coupons for free items. They look confused and do not want to scan them. If this was Harris Teeter, this would not be a problem.

Stopped in to this Whole Foods to pick up some dessert and I was very pleased. Even late into the evening, the store was tidy and well stocked. The produce was organized. The meat and fish department was organized. The shelves were all organized. All the ready-to-eat and salad bar tables looked amazingly perfect. I landed at the Tea Cookie Bar and there were so many choices. I ended up with about half a pound of "eyes bigger than belly" cookies, many of which looked great but I just couldn't eat that much sweet. Easy to check out with more than enough registers open.

Hmmm... Im trying to decide how to rate this market. It will be hard due to the location and the hype I was given before coming. Upon entering I noticed that it appeared much smaller inside, or maybe just sectioned off a bit tighter than other markets. Next the patrons seemed rude and inconsiderate, not what I was expecting at an upscale market in Columbia. Maybe it was the time of day and the rain but there was no eye candy at all. The food court was Very disappointing for a market who markets themselves on freshness and quality at a premium price. The produce section was on point however but not nice enough to make me leave my local Wegmans in Waugh Chapel or even the Giant in Odenton.

The worst Whole Foods store I have ever visited. General dollar stores have more stocked and are less expensive. It's a shame it's a stain for the Rouse company and residents of Columbia.

*This review is for the next PLNT Burger in the Columbia Whole Fthink I found my new favorite burger spot PLNT Burger just opened up in the Columbia Whole Foods and it was sooo good! We tried the Crispy Chikn Funguy Sandwich (fried oyster mushrooms), the PLNT Cheeseburger and Crispy Herb Fries. Everything they sell is plant based and to be honest, I don't see why anyone would need to eat meat after tasting that burger. It was fresh, juicy, and flavorful. The fries came seasoned perfectly and served with fancy Sir Kensington ketchup and maple honey mustard that was delicious. Since Columbia doesn't have many plant based options this will be my new go-to spot for a quick carry out meal. They do have other locations in Silver Spring & DC. Even if you're not vegan, I highly suggest you give it a try.