Eric N.
Yelp
I got bullied in canned foods aisle by a family of 5 on Saturday Sep 30th, who were all non-shoppers only wandering inside the store each with an ice cream cup in their hands which they have bought and brought from an ice cream shop in Noe Valley (Which shouldn't be allowed), and although I could hardly understand what was going on with their bad words and still chasing me after I managed to run away from them in absolute shock to an entirely different section in the store, but as I was still being chased with foul language by this metaphorical family of howler monkeys, I decided to approach a crew member in all frustration to talk about the details of the incident that just happened, and by the time I reported the incident to the crew member, the manager of the store whom I were to meet a little later in person was not inside the store (That is what I was also told by the staff) so he had no clue what went on or was still going on; other than perhaps having talked to the bully family of non-shoppers in the parking lot and soullessly decided to contribute to their bullying.
So while I'm complaining about the bully family and how generously they used the "F" word with me multiple times to a crew member and he is attentively listening to me with visible care in his eyes (Which I appreciated), the family decide to suddenly leave the store in quick steps, yet still spooning their ice cream cups in their hands like monkeys or something, and since they left literally immediately, I said "Whatever" to myself and resumed my shopping, simply deciding to not let what the bullies did, get to me.
Two minutes after I resumed my shopping, the manager named Rob who is absolutely clueless of what I have been through in the last 10 minutes approaches me and says "Sir, you gotta leave your cart and leave the store right now in this second!" And of course, I am petrified as soon as I hear that. I am (was) a regular of the Noe Valley store since 2017, until the "Not-so human for-my eyes and Not-that HUMAN to-my SOUL either" Manager Rob stepped into the picture to ruin my shopping experience even further for me; which is now resulting as in the form of this Yelp comment!
The heartbreaking part of all that is, by the time those things happened I was famished, it was the night of a busy day where I did not have the opportunity to have a decent meal all day long; and what's even worse than that is I had nothing left in the fridge and it was around 8:30PM when this all happened.
Although I was starving, I did not create any complication nor did I insist to stay. I just went home with my empty stomach and two empty shopping bags to quickly let their customer services know in an email what went on in their lovely Noe Valley store less than half an hour ago. I particularly kindly requested from them to review the security camera footage of the store at that given time in order for them to be able to have a thorough understanding of what actually happened on top of what I could express in an email to them in all frustration & stress, caused by a family of human-kinda looking obvious animals.
Their customer services did not take a course of action about it; although I have made sure to include their CEO Jason Buechel as a carbon copied recipient of my email. I'm sure he is quite busy with his business and I am still willing to remain as their customer as I love how they present their concept in every single store with a good quality standard; yet no kind of apology after this point would support my willingness to remain as your customer.
Your non-shoppers left the store as they realized that they were in trouble having seen me complain about them to a crew member; and although I did not say "Well, Eric, let's forget about this! And leave the bullyland now." I was asked to leave in such an inhumane way, by their gay club security guard kinda-looking store manager; who obviously knows nothing about SERVICE but he highly likely knows things or people enabling him to still keep that job after what he did!
Let's talk about SERVICE, shall we?
I'm not coming back. You lost me.