Robert H.
Yelp
I was excited to take advantage of the National Hot Dog Day 5 chili dogs for $5 promotion. I ordered two of that special, plus an order of jalapeño poppers (with a coupon for $2). Pretty simple to total up since everything was whole numbers this time... 2x$5 + $2 = $12.00 + tax (7.875% in Modesto); $12.95 total. Payment of $14.02 was requested, however, and I pointed out that they were off by a little over $1. The employee argued with me that I wasn't including tax, and that's what the computer said to collect. I tried to explain how it can't be right, and the employee slammed the window closed and walks away yelling.
The manager(?) Melissa arrived a moment later, listened politely, and called her "higher up" to discuss the issue. I think she could see my numbers made sense. I suggested they take $1 off, as a courtesy if nothing else. Melissa's "higher up" said that would not be acceptable. I appreciated Melissa's patience and am not leaving a 1 start rating. In the end, they chose to waste a $12 order of food and to irritate 6 drive up customers behind me to be "right". I immediately visited store #181 (McHenry & Needham) and everything rang up correctly. So, at least #181 got it right...