Wild Dunes Resort - Sweetgrass Inn and Boardwalk Inn, a Destination by Hyatt Hotel

We travel here annually and I like to leave a review to see how things compare year to year. There are many different options to stay in when coming to this resort but the beauty of it is that no matter where you stay you can use the amenities at all the others. The range of amenities is far too long to mention but suffice it to say you really will never be bored. Even the day we had clouds and temps that were a little cooler than normal we kept busy( bike rentals, beach walk’s etc). You can typically tell how well an employer treats their employees based on their longevity with that employer. It is no different at Wild Dunes. This resort was purchased by Hyatt a number of years ago and they still retain employees with some over 20 years. Treating employees right has resulted in employees treating their guests right! Richard, Bobby and Tye are on the Valet staff and have been there for years ( yes parking cars and lugging bags everyday and they’re still there for years and years)! Bobby at Hudson’s ( coffee shop) has been there for years and Carol at the Boardwalk front desk has been there over 20 years! Even their newest employees seem to excel at customer service right from the start. Boipelo is a young lady at the front desk of Sweetgrass. She excels at customer service and has been there less than a year! I could go on and on but the message is no matter where at the resort the employees excel at customer service. Employee retention based on treating employees right in this case results in great customer service for guests.

Our family recently stayed at the Wild Dunes Sweetgrass Inn on Isle of Palms, and we couldn't have been more impressed. From the moment we arrived, the staff was absolutely fantastic—welcoming, attentive, and always ready to help with a smile. It's clear they are at the top of their game, making us feel right at home. The amenities were truly outstanding. We absolutely loved spending time at the pools; they were sparkling clean, well-maintained, and provided the perfect place to relax and have fun. It was a huge hit with both the kids and the adults in our group. The entire property was immaculate and well-cared for, which really added to our sense of comfort and enjoyment. Wild Dunes Sweetgrass Inn is the perfect destination for a family vacation. We left feeling refreshed and already planning our next trip back. We highly recommend it!

Just wanted to take a quick moment to give a huge thank you to Wild Dunes Resort at Sweetgrass Pavilion for giving my wife and me a fantastic getaway. Everything about our time there was absolutely perfect and we could not be more grateful. I especially want to recognize Mason, Molly, and Virginia at the front who truly went above and beyond the call of duty to make sure we were more than satisfied with every part of our stay. Their kindness, professionalism, and attention to detail made us feel right at home from the moment we arrived. As always, Isle of Palms and Sweetgrass remain one of the best kept secrets around. I honestly wish more people knew about this amazing place. The hospitality, the warm welcome, and the overall experience were simply top notch. Great job as always and thank you again for everything. We are already looking forward to coming back

Our stay at the Boardwalk Inn at Wild Dunes was absolutely amazing! The staff was warm, professional, and always ready to help with a smile. The inn itself is beautiful—charming coastal vibes with modern comforts, and everything was impeccably clean and well-maintained. Our room was spacious, beautifully decorated, and had such a relaxing atmosphere. We especially loved the balcony—it was the perfect spot for morning coffee or a quiet moment after a beach day. The location is ideal, just steps from the beach and pool, and within walking distance to great dining and activities within the resort. Highly recommend the Boardwalk Inn for anyone looking for a peaceful, upscale coastal escape. We’re already dreaming about our next trip back!

My hubby took me to Wild Dines for my birthday this year in May! We had a great time! All of the restaurants are delicious and they have great drinks to accompany. I just wish there were a little more activities to do for adults entertainment besides riding bikes and eating. Access to the beach is awesome and there are plenty of pools for the family. I like adult only areas, but this was good for a get away for a couple of days. Check the weather before you go!

Mixed feelings about this place. I really don't consider it a "resort" . Rooms are nice, pool area pretty small, drinks way over priced. Not many food options on the property and closes early. Had a massage in the spa. The spa itself is very very nice, however I'm not sure if it's hard to find good experienced workers in the spa. I received a massage and it was a total disappointment. And the girl seemed like she would rather be anywhere but there. I still tipped 20% because I work in the service industry but it was not worth it at all. Won't be returning to this resort. On a side note, Ubers are sparse on the island which made it difficult to go out to eat or into Charleston. I will say all the employees were pleasant, I was just left feeling less than impressed.

Location is amazing. Other than that the rooms are really just decent at best, the hotel is dirty. Lifts look like they are made for a 2* hotel. The pool is… let’s say “kid friendly” And then everything is overpriced. If you’re going to ask for $300+ q night then at least make it nice. And when you already think it’s expensive, they add resort fees. I’m sorry this hotel is the lamest expensive place I’ve stayed at

While we usually absolutely love this resort, the latest trip here was a nightmare. The house we stayed in (30 grand pavilion) had a myriad of issues. 1. mold in every shower, and not just a little bit. It was everywhere - all over the curtains and the tubs. 2. NONE of the TVs worked and when they came to look at them, they said "too old, won't work". 3. in a bathroom, the fan was falling out of the ceiling with mold all around it. We were worried it was going to fall on one of the tiny children staying in the house so we couldn't even use the bathroom. 4. the AC never actually cooled down the house. 5. they charge $25 per "missing" towels but don't empty the return receptacles so towels are just strewn about. We had a missing towel but took pictures every time we returned them to show that the receptacles were over flowing. We heard about other families who also had charges when they did not take a towel. IT'S A SCAM! For the price of this resort - find an airbnb, it will be much more enjoyable.

We had a good experience here at the Boardwalk Inn on Isle of Palms. Room was comfortable and spacious with a sofa bed. The Staff here are courteous and helpful. Pool here is nice but the sister hotel Sweetgrass Inn has much bigger pool with excellent bar set up. So that is the only downside is having to walk over to the other pool and also beach access is over there as well. So easy 4 Stars !!

After working with Wild Dunes, I can be the first to say the bed bug issue is exaggerated. they clean the rooms daily.

A was lucky enough to stay here right when they reopened during covid. My good friends were getting married and we were staying here, wedding on the beach and reception across the way. I will say that it was extra great because they had only opened days before so it was a ghost town and we practically had the hotel to ourselves. I pulled up unsure if I was in the right place so I parked under the awning and went into ask. The woman at the front desk assured me I was and directed me to the pool area where they were hanging out. She told me to leave me car for the moment and go say hi so I did. I came back to move it and grab my stuff and she said parking wasn't an issue that weekend so I could just pull my car forward a little and leave it for the weekend... VIP spot! The room I was in was great! It was a large suite with a couch and chairs, dining table, wet bar, and then a separate bedroom area. There was a door to a private patio that had our own access gate to the pool deck which was amazing. Speaking of the pool, it was the epitome of relaxation and the best part... adults only. Don't worry, there are a couple pools down the boardwalk where your hellions can swim. I'll take the quiet pool anyday! The staff were very helpful. They had sanitizer and masks right at the front door. The beach is a short walk down the boardwalk. And the room was amazing. I didn't get to try any eats because not everything was open except the place on the beach (which was wildly expensive), but I would love to stay here again.

This place is beautiful and there is always something to do. I would stay again in a heartbeat. I grew up lose Atlantic city, wildwood, and Ocean City so it wasn't a real boardwalk, but it did a great job paying homage to boardwalks. They have an adult only pool which I love and everything is very close to the beach.

Rooms were clean and cozy. Many basic amenities were provided in the room which makes it easy when traveling. The body wash (Nest - Sicilian Tangerine) smelled amazing! For each night you choose to "Go Green" and not have housekeeping turn down your room you receive a $5 credit toward food and beverage at the resort!

We stayed here in October 2020. The first room they placed us in was very dated and beat up. They added charges to my credit card and even after I asked for an actual receipt showing the charges, I only got an overall statement for the total stay. Then today in November, I get another additional charge on my credit card from them. We have stayed here in the past number of years, but I'm not seeing the value anymore. So sad.

The Boardwalk Inn is the hotel portion of the Wild Dunes old Southern beach and golf retreat for a relaxing, low activity level get away. Hotel rooms vary among standard hotel room, suites and villas so be sure to ask questions and reserve the accommodations you prefer. The same goes for the view. There is a big new construction site so ask to make sure your view is not blocked. I had a lovely suite with a full kitchen, living room/dining room facing a street - nice for a work conference, but not for a beach vacation for me or family. The property has golf, clays court tennis, multiple pools, restaurant, bike paths and a large ocean front beach area. The Isle of Palms beach is wide and great for walking. Staff is very friendly. Late checkout is early at 12pm so plan accordingly. *Note: some amenities closed in off season. Relaxing, peaceful club type experience.

One of my new favorite places to stay! The staff has been very helpful and friendly and it is a short walk to the beach on the boardwalk. Everything we needed was within walking distance, including bike rentals! Also, the pool was adult only, which isn't ideal for everyone but for us on an anniversary trip, was perfect. We really enjoyed our stay and will definitely be back!

I booked a room at the Boardwalk Inn after seeing lovely photos and researching its location. Instead they put me two buildings further from the beach and a solid walk from the pool and other amenities. The room looked like a holiday inn or other mediocre place with old furniture and a musty smell. Only view was of a building 20 feel away. I complained, and the staff refused to move me to the property that I was paying for. The staff at the front desk were rude. My booking paperwork said I was booked at the Boardwalk Inn...not at some "residences" at Sweetgrass. we couldn't even park near our building since they turned the parking garage under my building into valet parking for the Boardwalk Inn. Talk about adding insult to injury! I used to practically live in hotels and am not one to complain unless things are REALLY BAD. Do not stay here.

Excellent hotel and resort with lots of amenities and it is right on the ocean too. Definitely worth the price.