Travel14621237549
Google
My recent stay at this accommodation was far from what I expected, and unfortunately, I left feeling both disappointed and frustrated. From the beginning, it was clear that the place was not prepared for our arrival, as the host seemed unaware of our booking. We were told to wait for hours while the space was made ready, which was a poor start to our experience.||||Once inside, the condition of the yurt was not as advertised. There were missing ceiling beams, visible water damage, and no lock on the door, which made us feel unsafe and uncomfortable. This was far from the "rustic" experience we expected and was misleading based on the pictures.||||To make matters worse, the communication throughout the process was unprofessional and dismissive. The host repeatedly implied that we were not the "target customers," which felt like an excuse to ignore our legitimate concerns about the safety and quality of the accommodation. Instead of addressing the feedback constructively, the tone of the responses was passive-aggressive, making the entire interaction even more frustrating.||||I eventually received a refund, but the entire experience left a bad impression due to poor customer service and the unwillingness to accept feedback. I would not recommend this accommodation if you value clear communication, transparency, and basic standards of comfort and safety.||||Wouldn't recommend at all