Kelly C.
Yelp
Avoid William & Graham Bar - Denver Airport
During a layover at Denver Airport, I stopped into William & Graham Bar. I was seated at a table for roughly two hours, ordered two cocktails in total, and had already shown my ID to my original server.
Before my flight, I ordered my last drink and moved to the bar to charge my phone and finish it. The bartender asked for my ID again. I explained that I had already been served and that my ID had been checked by the waitress who had just taken my order. Instead of verifying with her, he refused to give me the drink and placed it further down the bar. I retrieved the drink, set it in front of me without taking a sip, and it was immediately taken away again.
I decided to leave rather than stay in an uncomfortable situation. While I was in line elsewhere to get food, the manager came out into the terminal, loudly accusing me of being "an irate traveler" and "causing a scene"--even though I had done nothing disruptive. Multiple bystanders were visibly uncomfortable with his behavior and pointed out that he was the one yelling.
As his aggression escalated, I began recording for my own safety. He then physically took my phone from me and tried to turn it away from his direction. This level of hostility, lack of professionalism, and complete disregard for customer service is unacceptable--especially in a busy airport environment.
I did not steal or consume the withheld drink, yet I was publicly confronted, yelled at, and physically handled by staff. This was an unnecessary, unprovoked incident that left me shocked.
If you're traveling through Denver Airport, I strongly recommend avoiding William & Graham Bar. Their handling of customers is not only unprofessional but, in my case, crossed the line into outright harassment.