Williams-Sonoma

I purchased a set of coffee spoons 2 to 3 months ago. One of the spoons broke. Which I would never expect from a spoon. I came today to exchange this set for another set. I was told I couldn’t exchange anything that was beyond 30 days. And the manager, Daniel,rudely said “well we can’t guarantee things for life”. I would not recommend this store nor this set of spoons.

My husband and I walked into WS on a crowded Saturday afternoon clueless about which coffee maker we should purchase. Eric spent an hour with us explaining everything that was important to us so we could make an informed decision on which one we should purchase. We are so excited to have great coffee again! Many many thanks to Eric!

Had a good time looking at the expresso and Margarita machines. Liam was very helpful and knowledgeable.

The manager at this location tried to refuse a refund on a defective rolling pin I purchased via an online order for pick-up. I had the pin in my possession for less than 24 hours. Upon bringing it home and attempting to use it, I noticed it was faulty and returned the next morning. The associate was kind, and helpful, but she needed assistance from her manager who was visibly aggitated and already turning away other people attempting to make returns. The manager, seemingly irritated by my request, claimed I had already used and abused the rolling pin for far too long — which was false. When it was shown I had purchased it yesterday, he pivoted, accusing me of damaging the item by throwing it in the dish washer. When I explained I followed the directions, washing it in my sink with soap, water and drying it with a towel, he rolled his eyes and told me I should never have washed it and instead should have oiled it before attempting to use it. He was insistent that any wood product should never be washed with soap and water. This is something I’ve never heard as a standard with wood kitchen tools, especially not with no instruction provided at purchase. He then expressed annoyance that they could not resell it, ignoring that it was defective upon purchase. Not my problem, king. He eventually accepted the return but told me I am never to return anything at that location again, as if I had committed a wrongdoing by expecting a defect-free product.

Extremely Disappointed – Broken Item, No Refund, and Terrible Customer Service. I ordered a baking pan set from Williams Sonoma that was delivered completely broken, shattered in pieces. I reached out immediately, expecting a simple return and refund process, but what I experienced has been nothing short of a nightmare. Despite being told by PayPal that I would receive a refund once I got a return shipping label from Williams Sonoma, that label never came. I followed up multiple times over the course of several months. Every interaction with Williams Sonoma's customer service left me more frustrated, the representatives were dismissive, unhelpful, and in one case, even played the victim instead of acknowledging the company's responsibility. At this point, I’ve been left with a broken product, no refund, no return label, and zero resolution. This level of customer service is unacceptable, especially from a premium retailer like Williams Sonoma. I’ve lost trust in the brand and will not be purchasing from them again. Buyers beware, if something goes wrong with your order, you may be on your own.

Natalia is awesome! Had actually never been in the Park Ave store but stopped in this weekend looking for a new Smeg appliance. Natalia helped us find what we were looking for and order it in the color we wanted. She was so friendly and talkative and made it such an enjoyable experience to stop in! We will definitely be back!

I love visiting the shop every time I come to Winter Park. For some reason I used to think that the prices were higher, but this time they just didn’t seem that elevated. The store is always changing, and the decor and variety is always exceptional. I love that they absolutely have everything you were looking for as a chef. Everything is displayed so well, clean, bright… It’s a delight to visit here.

I was very happy and helped by 2 different sales people. The last set of pans I bought was 20 years ago, so this was a big decision for me. I did not go with AllClad since they do not stand by their lifetime warranty and send you Tfal back instead. I purchased the cookware Le Cruesant set of pans snd dutch oven. Overall I feel my cooking style has changed the older I am. ADVICE for youngin's get a one pot wonder pan or dutch oven, there you go I promise you will love it. Look up one pot wonders on YouTube or insta, or just come visit my kitchen I will help you, love your new granny, hugs!