Jay
Google
The manager at this location tried to refuse a refund on a defective rolling pin I purchased via an online order for pick-up. I had the pin in my possession for less than 24 hours. Upon bringing it home and attempting to use it, I noticed it was faulty and returned the next morning. The associate was kind, and helpful, but she needed assistance from her manager who was visibly aggitated and already turning away other people attempting to make returns. The manager, seemingly irritated by my request, claimed I had already used and abused the rolling pin for far too long — which was false. When it was shown I had purchased it yesterday, he pivoted, accusing me of damaging the item by throwing it in the dish washer. When I explained I followed the directions, washing it in my sink with soap, water and drying it with a towel, he rolled his eyes and told me I should never have washed it and instead should have oiled it before attempting to use it. He was insistent that any wood product should never be washed with soap and water. This is something I’ve never heard as a standard with wood kitchen tools, especially not with no instruction provided at purchase. He then expressed annoyance that they could not resell it, ignoring that it was defective upon purchase. Not my problem, king.
He eventually accepted the return but told me I am never to return anything at that location again, as if I had committed a wrongdoing by expecting a defect-free product.
