Cam B.
Yelp
Long review ahead but please read!
If I can give this winery zero stars, I would!
I arrived over an hour early with a large party ready to drop $1k or more on food and wine. We didn't have a reservation, but based on a prior visit with the same size group, we didn't think it would be an issue. Please note that we didn't make reservations because we didn't plan on it this time. It was on the fly. A few minutes before opening, we went inside to let the hostell know that we had a large party and would like to sit outside if possible.
From the start, the hostess greeted us with rudeness and visible annoyance. Despite that, we were seated outside with two large tables. We were handed menus, only to be told moments later by our waiter that the hostess insisted we move inside. When we asked why, she claimed our party was "too large for the waitstaff to serve outside" and reminded us that we didn't have reservations. This didn't make sense as there were clearly tables available outside to accomodate large groups, and since we had already been seated, it is reasonable to assume those tables werent reserved.
We complied and moved inside, but as we did, we watched the same hostess warmly greet another party (without reservations - we heard them say so) and seat them outside without issue. When she turned back to us and another separate group, she threw up her hands, sighed loudly, and said she "didn't know what was going on." She then lumped our group together with the othger party, assming we were one group simply becuase both parties were Asian. When corrected, she continued to act frustrated, walking back and forth and raising her voice, as though we had done something wrong
We were calm, polite, and patient throughout this entire intereaction. Instead of handling the situation with professionalism, the hostess was abrupt and disrespectful. At that point, I handed back the menus and told my gourp that it was clear our business wasn't welcome. As we left, I saw several other parties being seated outside, so space was never the issue.
To the hostess (I think your name is Diane): You are in the wrong line of work. If you can't manage basic courtesy, don't work in hospitatlity. If you can't treat minority patrons the same as everyone else, don't work with the public at all! You were a b**** to us from the moment we walked in. Your behavior wasn't just bad service, it was insulting an dare I say, discriminatory. You should be embarrassed.
To future patrons: Think twice before supporitng an establishment that treates its minority customers this way.
I will make sure I tell all of my family, friends, colleagues and every single person in my network about what happened there.
