141saeidm
Google
We stayed at the Wilson for one night before our cruise. Since our flight to Barcelona was delayed by five hours, I sent two emails to notify the hotel, but received no response. Upon arrival, the front desk staff informed me that they do not read emails and that I should have called instead.||We were then given two rooms that differed noticeably in size, with the explanation that one of them was an “upgrade.” While reviewing my reservation with the gentleman at the desk, he mistakenly insisted that I had booked one room for four nights. To add to the confusion, I was told that the hotel no longer serves breakfast despite the fact that we had already paid for it, because of ongoing repairs. A refund was promised.||The rooms themselves were unimpressive, and the condition of our bed (see attached photo) showed clear signs of neglect and lack of proper upkeep.||The hotel’s location was perhaps its only real advantage.