Theo K
Google
I’ve been a local customer at Wilton Way Café for over two years, visiting a couple of times a week for convenience. The lunch options can be quite good on occasion, though consistency is sometimes lacking, and I’ve generally found the pastries to be underwhelming.
Earlier this month, during a particularly hot day (around 35°C), I visited for coffee and asked for some tap water with ice. I was told I could help myself to water from the Wilton Way Deli, but the water there was sitting in direct sunlight and was far too warm to drink. When I requested ice, I was told it would only be available if I purchased bottled water, which I did for £1.80 in order to receive ice. The explanation was that the café spends £60 a day on ice and therefore cannot offer it freely. Given the café’s pricing (over £4 for an iced coffee), I found this response disappointing, especially as a long-standing customer.
Additionally, the iced coffee is often pre-prepared and lacks flavour. I’ve politely requested freshly made espresso in my iced Americano on several occasions, but the staff have consistently been unwilling or unable to accommodate this simple request, even when clearly communicated.
While I’ve appreciated the café’s presence in the area, these experiences have made it difficult to justify returning. I hope feedback like this encourages a more thoughtful approach to customer service in the future.