Windjammer Landing Resort and Residences

This is a stunningly beautiful resort. You cannot fault the beach and pool area for its beauty! The hotel is built on a hill allowing for nice views, but can be tiring to get around, however, the shuttle service is very quick and efficient. We never waited more than 3 minutes for one to arrive. We also really enjoyed the tennis courts. Staff are also, for the most part, very friendly.||However it didn’t quite reach our expectations in a few different ways.||Our room wasn’t ready on the first day until past 6pm, and even then there were issues with cleanliness. We found an old acrylic nail on the floor in our bathroom.||Food is hit and miss. Sometimes delicious (recommend the Italian!), but sometimes genuinely bad (avoid prawn pasta at dragonfly). Not what you expect from a leading hotel.||Service is very very slow at times. Get your beach-side lunch orders in early as you may be waiting an hour and a half otherwise! However, drinks / cocktail orders were speedier and delicious!||Turn down service is variable. Sometimes you get it, sometimes you don’t.||Also, a couple members of our party developed a stomach-related illness (not sure if food poisoning or a virus) and were wiped out for a day. We are aware of other guests on the resort also getting sick, so maybe steer clear if you value your health. ||Overall an enjoyable and pleasant stay, but value for money is unfortunately not there.

Our two families, four parents and four kids ages 6 to 10, had the most incredible stay at Windjammer Landing Villa Beach Resort. From the very beginning, the experience felt personal and seamless. Our wonderful trip actually started weeks before arrival, with thoughtful and prompt email communication helping us arrange airport transfers, dinner reservations, and even spa bookings. Every detail was handled with care, which made traveling with a larger group of kids completely stress-free. On arrival day, our time in paradise officially began with Leeksa, who checked us in and warmly walked us through the restaurants, activities, and everything the property had to offer. It set the tone for what would be an exceptional week. Our butlers, Bridgette, Marcus, Whinsley, and Liam, were truly the heart of our stay. They greeted us each morning with huge smiles, arranged constant shuttles from our villa to the main areas, walked us to breakfast, and checked in throughout the day to see if we needed anything at the beach, pool, or in our room. In the blazing Caribbean sun dressed in long-pant uniforms no less (which my kids even commented on in awe!) they never missed a beat. We had a few last-minute schedule changes, and they handled everything flawlessly, including rearranging plans, saving time on the tennis courts, and coordinating excursions without a hitch. Through long hours, they remained warm, upbeat, playful with our kids, and genuinely invested in making our vacation perfect. They made our stay not just luxurious, but personal and joyful. Our beach waiters, Keenan and Brandon, were equally fantastic, attentive, energetic, and always anticipating what we needed before we even asked. Each shuttle ride and even our final departure felt special, thanks to Richard and Michelle, who warmly greeted us by name and made us feel like we were coming home rather than leaving. Windjammer delivered far beyond a typical resort stay, it felt like a community that genuinely cared about our families. It was unique, seamless, and filled with heart. We cannot wait to return.

We had the most unforgettable stay! My fiancé and I got engaged here just a week ago, and the entire experience was absolutely magical. The customer service was truly next-level, and a huge shoutout to the entire staff for making our trip so grand. Travis made our candlelight dinner absolutely perfect. He was so attentive, the setup was beautiful, and it is a must-do for anyone celebrating something special. Nate took amazing care of us on the beach, always checking on our drinks and food and making sure we were fully relaxed. Renee was incredibly helpful when we had a small leak in our original room and made our room switch quick and seamless. We also highly recommend the boat tours. It ended up being one of our favorite days. Super fun, lively, and definitely a boozy good time! The rooms were clean, the beach was raked every morning, the staff was so friendly, and the entire resort felt so well taken care of. Overall, the service was immaculate and our stay far exceeded our expectations. We can’t wait to visit again!

We are a family of 7 with kids ranging from 9 to 17 years old. We spent two weeks on the island and stayed at three resorts (the other two being Coconut Bay and The Landings). Windjammer was the best by an order of magnitude. The views are simply stunning. The higher up you can stay on the mountain, the better. Yes you have to get a shuttle (unless you want a workout) but we never waited more than 5 minutes for the 5 minute ride. The food was very good, the service was the best I’ve ever seen, anywhere. Not just on St Lucia, anywhere. The culture of the resort is incredible. Everyone is happy and clearly loves their job. This was not the case at the other two resorts. Coming into Windjammer, we just assumed the culture of the island was “meh” when it came to hospitality/service. Boy were we wrong. From the coffee barista, to the shuttle drivers to the wait staff, cooks, butlers, shopkeepers, tennis pros and ice cream lady, Windjammer just nails it. Our second week on the island was not planned. Our return flight was cancelled because of the Venezuela thing. By the time we got to Windjammer, we desperately wanted to go home. After 24 hours there, we didn’t want to leave. We went from being “tired” of St Lucia, to can’t waiting to return and planning our trip back. Windjammer team, well done. You should be a Harvard Business Case Study in hospitality. We will see you all again soon! 🤗

I would give 10 stars. My experience in this resort has exceeded my expectations. We had experienced a couple of problems during our trip that hotel management have promptly resoved. Our room was close to the ground level and there were ants in the room. We were promptly relocated to a much better villa with outstanding views and got 100 credit for the inconvenience. My daughter got very sick (food poisoning) and needed urgent medical care. They have arranged a free ambulance for us and also covered some taxi charge the next morning when I needed to go to pharmacy to pick up her meds. Everybody, all the stuff, specially entertaiment crue were super friendly and remembered our names. Special thanks to Alec, the hotel manager. Alec, if you are reading this: you are a wonderful person. I can go on and on, but in summary: I would go back and will go back to this wonderful island, to this wonderful resort.

We had so much fun. The drinks were great not watered down like other resorts. Food was good enough, not amazing but good. The beach had a water slide, and water trampoline, and water hammocks which we had a lot of fun on, especially the water trampoline. Our room was beautiful and very spacious, with a gorgeous view too. The pool was nice too. I loved that there weren’t too many people when we went in June. They had a bunch of free water sports included, but some of them like the banana boat have a set schedule and day that they go out on which was a bit annoying. But we did a small catamaran boat big enough for 4 people, with one of the employees of the bay which was very nice. I loved this resort would definitely come back.

The only reason this review isn’t 1 star is because the property itself is absolutely stunning. The views are gorgeous, the villas are beautiful, and if you squint hard enough and ignore the service, you can convince yourself you’re at a luxury resort. Unfortunately, the experience did not match the setting. When we arrived at Windjammer Landing, we were placed in a different room than what we booked and it had no running water. Things happen. We understand that things happen but what was frustrating was that no one informed us ahead of time. We only found out when we called the front desk to report it and were casually told, “Oh yeah, it’s an island-wide issue.” After googling, we saw the outage had started two days prior. When we asked about it in person, one staff member admitted it had been going on for a couple of days before his manager awkwardly cut him off and insisted it had “just started” and would be fixed “any minute.” It wasn’t fixed until the following evening. No one checked in on us. No alternative solution was offered. We later found out our original room had been given to someone who checked in earlier and complained about the same issue. We asked to switch rooms multiple times and were denied. After significant back and forth, we were given a complimentary dinner after asking for it, not offered (we were not on the all-inclusive plan). Thank goodness, because the food at Jammers was wildly overpriced and so bad. We’re talking microwaved chicken on an uncut piece of romaine with globs of dressing marketed as a Caesar salad, ice-cold fries, and a single scoop of ice cream for $22. When our server asked how the food was and my husband began to respond honestly, she took his plate mid-sentence and walked away. The next morning, we had an early excursion before the complimentary breakfast opened and were told we could have a breakfast to-go. Morning of, we were told no. Twenty minutes later, right before we had to leave, they called back to say it was ready in the lobby. Three scrambled eggs, one waffle, four coffees, and a side of milk somehow totaled $160. They added a room service fee even though it was picked up in the lobby, and $24 for milk because it “counted as four sides.” When my husband politely questioned the bill, the front desk employee was incredibly rude- snapping at him, tossing her pen down, and saying loudly (while calling the restaurant), “Yeah, he doesn’t want to pay for it.” We eventually got the room service fee removed and the milk reduced to $6. The layout of the resort is also something I wish we’d known beforehand. The property is extremely steep and hilly. They do run shuttles frequently, which is helpful, but you cannot realistically walk between most areas. If mobility or convenience matters to you, this is important to know before booking. Throughout our stay, they consistently ran out of towels at the beach (at 11am!) with zero apologies or solutions offered. And the incessant soliciting was exhausting. While trying to relax, we were repeatedly approached to buy spa services and excursions, and “no thank you” was rarely accepted the first time. It also seemed to happen more frequently when it was just us women without our husbands present. At one point, a staff member told us we needed to move all of our belongings so he could put chair covers on, yet didn’t ask anyone else around us to move. It felt strange and unnecessary. Not once did someone approach us just to check in or enhance our experience- only to sell something. The first day alone could have ruined our entire trip. We ultimately salvaged it ourselves by adjusting our expectations and appreciating the natural beauty of Saint Lucia. But this did not feel like a luxury resort experience. Nearly every staff interaction ranged from apathetic to openly hostile unless they were trying to sell us something. It’s a shame, because the setting is incredible. With better communication, basic customer care, and more professional service, this place could be amazing. Unfortunately, that was not our experience.

Our family has just returned from a pre-Christmas stay at Windjammer Landing Resort in St. Lucia, and our goal from the start was simple: relax, unplug, and make some great memories. We kicked things off with pre-arranged transportation through the Windjammer team, with a helicopter on arrival and a luxury drive on departure, which was smooth, easy, and completely stress-free. Once we arrived at the resort, the property was absolutely beautiful, check-in was seamless, and we were in our room right away. That said, we did hit a small bump early on. While the room was very nice, it didn’t quite meet the expectations we had for what we paid. What really stood out, though, was how the Windjammer team handled it. The Ambassador Team followed up to check in, and after sharing our feedback, Lewis (Reservations Manager) and Richard Mark (Guest Relations Leader) worked closely with us over the next 24 hours to make things right, and they truly delivered. Thank you. Problems happen everywhere in life, but it’s how they’re handled that matters, and Richard and his team completely turned things around and made our stay memorable. Their communication, professionalism, and genuine desire to ensure we had a great experience did not go unnoticed. As for the resort itself, the grounds are breathtaking, the rooms are beautiful (including the one we started in), and the staff were consistently friendly and eager to help. If we’re being completely honest, there’s some room for improvement on the food side for a five-star resort, but overall, we’d give the food a solid 8.5 out of 10. While we were traveling as a family with older kids, there were a lot of young families at the resort, making it an ideal destination for that demographic. All in all, we truly enjoyed ourselves, and it was the vacation we were hoping for. Thank you, Windjammer, for a memorable stay.