Jason W.
Google
Our family has just returned from a pre-Christmas stay at Windjammer Landing Resort in St. Lucia, and our goal from the start was simple: relax, unplug, and make some great memories. We kicked things off with pre-arranged transportation through the Windjammer team, with a helicopter on arrival and a luxury drive on departure, which was smooth, easy, and completely stress-free.
Once we arrived at the resort, the property was absolutely beautiful, check-in was seamless, and we were in our room right away. That said, we did hit a small bump early on. While the room was very nice, it didn’t quite meet the expectations we had for what we paid.
What really stood out, though, was how the Windjammer team handled it. The Ambassador Team followed up to check in, and after sharing our feedback, Lewis (Reservations Manager) and Richard Mark (Guest Relations Leader) worked closely with us over the next 24 hours to make things right, and they truly delivered. Thank you. Problems happen everywhere in life, but it’s how they’re handled that matters, and Richard and his team completely turned things around and made our stay memorable. Their communication, professionalism, and genuine desire to ensure we had a great experience did not go unnoticed.
As for the resort itself, the grounds are breathtaking, the rooms are beautiful (including the one we started in), and the staff were consistently friendly and eager to help. If we’re being completely honest, there’s some room for improvement on the food side for a five-star resort, but overall, we’d give the food a solid 8.5 out of 10.
While we were traveling as a family with older kids, there were a lot of young families at the resort, making it an ideal destination for that demographic. All in all, we truly enjoyed ourselves, and it was the vacation we were hoping for.
Thank you, Windjammer, for a memorable stay.