Windsor

Every section of the store I went to, I was being followed. I tried on 2 dresses, then put one back. I continued to look at other sections that I missed. The same lady that assisted me to the dressing room asked if I still need help after coming out. I said no I’m still looking around. After I get to another section, a second staff asked me if I needed help finding anything. Then I go to the other side of the store, and she’s asking me again if I needed help. I understand they’re protective of the store but at least but don’t invade my privacy at every section of the store I walked to. I felt uncomfortable as if I was being racially profiled because I was with another friend. I decided not to purchase although I did like the dress I tried on.

July 12, 2022 UPDATE: After calling customer service again this morning to really verify that I couldn't return, they checked the exact model number of the dress I purchased and confirmed my thought and what I was originally told: that I *could* return that dress. Lucky for me, today was the very last day I could return, so I had to drive all the way back to the store during my work hours and return it to get my money back. I informed the sales associate working there that the other people working there should be better informed on their return policy and not just dismiss any item (they didn't even really look at the dress). They were incorrect in saying ALL dresses could not be returned - it is only "special occasion" dresses that are final sale. I felt like I wasted a bunch of time going back and forth yesterday and today, but at least the lady helping me return today (who was the same person who helped me purchase in the first place) was nice and prompt about my return, as well as customer service on the phone. I updated my review from 1 star to 3 - would hope that they can improve on all their employees better knowing their policies. --- July 11, 2022: Worst most deceiving place ever. I went there to look at multiple dress options for an upcoming trip and they told me I could return them if I changed my mind. I returned within the 14-day period and they informed me the dress I purchased could not be returned because “dresses are final sale”. So why did no one tell me this and instead told me I COULD return them if I changed my mind as long as it was within 14 days? They were too concerned with making their number and deceiving me to do so. Don’t even bother coming here, they’ll just swindle you and pretend they never did while laughing with your money.

On April 12, 2025, one of the staff members—the short pudgy woman—was unprofessional and frankly deadweight. It’s one thing to not offer help—it’s another thing to bring weird energy into a space where people are trying to enjoy themselves. I don’t know what the intention was, but it made me not want to come back.

I ordered stuff online yet when I went in to the store to return or exchange, they told me they couldn’t return or exchange anything their system was down and it was a “known issue” they re directed me to their customer service so they can send me a ship label, they also didn’t had any shoe sizes apparently. I wanted to thank the lady that was helping out for at least trying but they wouldn’t even want to give a name? Weirdest customer experience and just because i asked the name of the employee since she told me I could also called the next day so i have a reference. the store manager came in to the conversation and did not acknowledge anything and repeated the customer service phone number steps. I spent about $500 and it is a shame the way i got treated. I don’t think I will shop in here again. I wasn’t rude but either way they should have other protocols if the system is down for online returns, all they did was just attempt to log in in a tablet.They didn’t even check on their actual system/computer. Yet other people in store are able to still purchase and return normally. I wanted to comply with their return policy and this will extend it to potentially not even being able to return the items. A return shouldn’t be this hard.

Worst customer service ever. They will not let you return your clothes I’m telling you right now. Came back to return a dress I brought WITH TAGS never been worn before mind you and of course with tags in tact as well as a receipt and it was not past the expiration date for returns. Tell me why when the girl was trying to help me return it the manager steps it and SNIFFS the dress and proceeds to say that it has body odor and I won’t be able to return it; when I’ve only tried this dress on for not even 2 minutes are you kidding. AND I KNOW I DON’T STINK 💀💀 Idk if someone else brought it before me and wore it before returning or what but it’s not my fault that y’all didn’t get it checked out before putting it back in the inventory. Actually pissed me off

Actually nice selection of formal dresses for a very good price BUT horrible service ruins this place. Staff is rude, unhelpful and not attentive to customers. What a shame!

Good

This clothing & accessories store appeals to younger customers. We stopped by here so the kiddo could look at their jewelry options for prom. They have a small selection of "bling" that could be appropriate for any party event. We visited on 2 different days. She picked up a hair accessory one day, and a necklace/earring set on the 2nd visit. Both times we were told that these were "final sale" (no returns). Keep this in mind when shopping here.

Everything was great! Customer service was so helpful, they were very nice and friendly. I found my choice thanks to Isabel. Love her!!

DO NOT BELIEVE THEIR STORE HOURS. I hate to sound like a Karen, but I had a last-minute need for a dress. so I thought that I could swing by especially because their holiday hours say they are opening at 10 AM on Saturdays. Absolute lie I waited and walked around the mall for 45 minutes and they still did not open. Their normal hours are 11 but I couldn't wait till then. When I tried to call it directed me to their normal customer service line so there's no way of contacting the team there. It's super unfortunate but maybe they should get people that will arrive on time.

Is the Windsor in Stonestown in San francisco? My observation is that this store lacks customer service skills immensely. Must hire individuals with customer skills.

Shopped here for my daughter's prom dress. When checked out, the lady asked for my email. I asked why she needed it. She said to send me an emailed copy of receipt. Next thing I know i was receiving advertising emails from them. I found it was odd that they would do that to their customers. Plus the receipt was useless because it was a final sale. Good thing I have the option to unsubscribe it.

Great styles and choices to choose from! Would recommend. Prices are very reasonable too.

My mom and I was shopping at this store, the older front desk cashier lady was being very rude to my mom. She made fun of my mom when my mom was politely asking for a fitting room to try the pants on. She made a funny face and made fun of my mom's English and accents. So disrespectful! How could somebody like this still be working at a customer service type store?? Never going back to the same store until this lady gets fired.

Windsor is my favorite store :) There are always new options, with high quality and super cute. :) most of my clothes are from here, I highly recommend

I always shop here and I love the clothes here. I have a curvy body and I feel like their sizing is very inclusive and comfortable!

I always find the cutest outfits for special occasions and the employees are very nice!

If I can give 0 star I will. This old lady manager is so rude. Following us the whole time thinking we will steal something. I will never come back to this place again! Cheap material and bad customer service.

Bad bad customer service, I asked for assistance twice and the girl who works here literally was pretending that she didn't here me and walked away. Quit your job if you hate it. You're bringing the business down.

The older woman that works here is incredibly rude and unprofessional. This location does not inform you that ALL dresses are final sale and will not allow for returns. They lied that it is informed during purchase when i guarantee it was not. The younger employees are kind but due to the older employee i will never return to this location.

Bad experience, I went for exchange after 3 days and they said final sale items and we can't exchange , I didn't see anything in my receipt about final sale and just I confirmed with sales person before purchase to exchange or store credit, I talked to manager she was so rude and very poor customer service , I never back again to this store ,

If items are final sale, the sales associates should tell you upon check out. Shady business practices.