Kai H.
Yelp
LOL where do I begin? Strap in because this is gonna be a long one.
TLDR: save yourself the stress and go to literally ANY other wingsnob location because the people who work here are rude and they will give you the wrong food, argue with you that it's actually the correct food and treat you like garbage in a lobby full of people.
Today, I had one of the worst experiences I've ever had at a restaurant. I ordered (2) Ten piece wings, both garlic parm and sweet chilli and large fry with 2 sides of ranch.
When I grabbed my food and took it to the car, I saw there was only one ranch.
Okay, fine it happens. I brought it back inside and ask for my other one.
The cashier looks at my receipt and says "You were only charged for one." I say "I ordered 2 of the same meal, so there should be 2 ranches". She gives it to me, I leave.
I get home and both of my meals are made incorrectly. Instead of sweet chili, we were given BRIGHT RED buffalo wings that were then dipped in sweet chili, as to not have to remake them. I know that they were wrong because my boyfriend and I both tasted one from each meal. I call up there and explain the situation, I'm told to bring all the food back with the receipt.
I then have to drive 20 minutes back to the restaurant, when I get there I'm greeted by the same cashier from earlier who takes a look at my wings, laughs in my face and proudly states "These are sweet chili wings honey."
Besides being dumbfounded I definitely felt insulted. I told her that they were not what I ordered because I tasted them. I also come here every Tuesday and order the same thing. She goes to get the manager.
Manager Sam comes out, and was quick to agree with the cashier that I was wrong. I said to him, taste the wings. I have no reason to lie. And he was talking over me, arguing me down and had the worst attitude about the situation. He didn't want to remake my food and suggested he just give me a refund. He's like "Do you not know sweet chili is spicy?" "What do you want me to do?"
He asks me "What am I supposed to do with the food now, throw it away?"
I'm like, at this point it matters very little to me what you do with the food. Why do I have to suffer because you made my food wrong. I tell him give me my refund because he's playing in my face, being rude and the man ignores me and walks away to the back.
I was very kind in the beginning. I understand people make mistakes. But for him to argue with me in a lobby full of people and act like I'm trying to pull something shady is beyond me. I would bet a lot of money he wouldn't have had the same energy if I was a man.
It wasn't until I shared with him that I don't just live down the street, and had drive 20 minutes he decided to change his tune and say he will remake the food. In the end he remade it, but not without an embarrassing display in front of everyone in the restaurant. I will never return and will go out of my way every time to go other locations.