Alexis R.
Yelp
DON'T BOTHER WITH THE VR & GET INJURED HERE!
I'd been wanting to go here since I saw a video for the VR slide about 6 yrs. ago. I finally made It last Sat., 5/17/2025 from San Francisco. Even had my bro. drive over from WA with his kids. It's not open every day and when it is, it's only open in 4 hr. blocks. We found one that worked and made it happen. I was super excited.
Unfortunately, expectations not met in any way and our visit was a total bummer. We immediately ran up to the top to do the VR slide only to find out we had to grab tubes from the bottom. We sat in a short line that took at least 30 mins. to go down a slide so we could get back to the bottom. Total snail's pace and the slide hurt our backs as we went down. We walked to the front to grab our tubes only to find we had to walk back over to the slide's. Get the tubes, race back to the top of the slide, wait in line 20 mins., get to the front and get my VR Goggles on. About to take off and they break in half. This is apparently normal as it happened to my nephew, too. I feel the kid working there pull me back and do something to the goggles. He asks if I'm ready. I say yes. Am I going to flip at the bottom. He says no and pushes me off. Within seconds I go up the right side and flip hitting my head on the slide, hurting my foot, wrist, etc. I go down with the tube and goggles in my hand. Two workers see me come down and don't say a word. I get my bearings and go back to the top, limping, when I notice my foot is already black and blue, along with spots on my hand and leg. My head hurts and I decide I need ice. Not to try to go down the slide again. Sadly, I walk down trying to figure out what happened and it hits me that I must have been sitting on the inner tube and not inside it and the "kid" working there didn't notice. Instead, he pushed me and I ran straight up the side and got injured.
I limped to the front asking for an incident report and ice. This "kid" didn't ask if I was ok or what I hurt. Just asked me to follow him to their first aid "kid". Cooper was sweet. Actually asked if I was alright, gave me some ice, but did no first aid. I'm not sure what his certifications are, but I have a feeling they are very limited. I called my husband, a Dr., over to assess me. Sweet Cooper gives me the incident report to sign. Nothing filled out but my name and address and points to where he's been told to have me sign. This was not an incident report rather a WAIVER of liability for the waterpark. Instead of checking one of their boxes relieving them of all accountability, I crossed that section out and wrote that I retain all my rights to contact them later regarding the need for x-rays, etc.
I spent the next 2 hrs. sitting there with ice until it was time to take a shower in their moldy shower that didn't drain properly. I don't recommend showering there, nor spending money on the VR (my husband said the quality is trash) and certainly hope you don't get injured there. I saw grown high-school boys wrestling in the wave pool while the lifeguards turned their heads while I kept thinking one of them might accidentally drowned or hurt a smaller child. They have kids working there. Just be aware and watch your children.