Basil D.
Yelp
This is a decent local chain with good food but lousy service. Lousy!
To be fair, I ordered take out. I called my order in and they said it would be about 20 minutes. Fair enough.
As it happened, I got there exactly 20 minutes later. It wasn't ready. Ok, you have to give them some leeway! Another 10-15 minutes passed and still no order. They told me they were just waiting on the appetizer which was a Southwestern "egg roll." I waited 10 whole additional minutes for a mediocre egg roll.
Look, I get it, people fall behind. But when I get there after 20 minutes, as told, and then have to wait an additional 15 minutes, no thanks.
For my meal, I ordered the Buffalo Chicken wrap sandwich with steak fries. It wasn't that bad. It was decent. Not exceptional but exactly what I expected, so kudos there.
I ordered a burger for my friend and he ate it. So I assume it was satisfactory.
Good or just decent service would have been a 4/5... which is very good. It's not going to win culinary awards. but good.
Crappy service, 3/5
Oh, and the manager was pissed when I told him I wouldn't be back. He knew exactly why, but insisted on following me out the door! Seriously! I wasn't even rude. I just told him to do his own homework. Fact is, he knew EXACTLY why I wasn't coming back.