Wintergreen Northern Wear

If I could rate this lower I would. The new ownership has let the standards for customer service drop immensely. The quality of clothing has also tanked. Unfinished edges on the inside of the newer vests, compared to older vests, make the new ones look poor quality and do not justify the price. I also have to say the customer service I experienced means I will never shop here again. I had called on a multitude of occasions to try and make a payment for my custom garment, because their online system was down. At the time of ordering there was an 8 week wait. Great. Just in time for Christmas! Yay! Did not receive a call back about payment until five days after Christmas. I just got it in the mail after they apparently lost the ability to return a phone call on several crucial steps WHERE ALL OF THIS COULD HAVE BEEN AVOIDED. Whatever, at least I’m getting what I ordered, right? I had called to make a sizing change on the custom peice before they had sent thinking no biggie, I’ve done that in the past. Apparently “the person in charge of production didn’t want to” no matter how much I begged or asked if I could pay an upcharge of 100$+. This was also told to me after they cut it after not returning my phone calls for WEEKS prior ABOUT THIS. I called and apparently they lost my voicemails (unlikely) and they didn’t call me back after it was cut but before it was sewn. It was the last of the teal fabric for the Hansen hoodie. I was told it was “Impossible to recut, sorry.” No problem, I thought, this is on them, they usually make things right! They refused to cut it down by hand, something I’ve seen them do several times as I used to work there! High level customer service after they did not call me back for weeks at a time wasn’t a priority of the company at this time. I had called probably ten times and only after they cut it did they call me back. In my opinion their clothing is not worth the price anymore. I used to be a die hard customer. I used to work there. After this I will never buy another thing from them unless they make it right with me (which I doubt would ever happen) Me and my family have probably spent $5000+ here at this business because we believed in the quality of the products and the fact that they were made in the USA. You have done nothing to try and rectify this situation. I am asked all the time about my Wintergreen pieces. I won’t be able to recommend your company in good conscience anymore. You had a lot of good stuff they you got rid of for ridiculous products. Terrapins were the best thing you ever sold. So was the Hygge. It would have been better to retire the Hygge until you figured out a better fabric. Your wait times used to be worth waiting for, back when the quality was worth anything.

I visited this super cute store on my way to a Northern Tier scout adventure. The products were made in house by the most friendly and passionate employees I’ve encountered. I purchased a pair of mittens but really wanted a few more pieces based on the high quality and in store experience. After arriving home, I called the store for guidance and received great advice from Sam. I followed up with an email and she responded very quickly. I placed an order for an Expedition Fleece and Anorak Full zip expedition shell and it was shipped off immediately as I had expressed I needed it for a trip to Bozeman. Thanks to Sam, Ian and their great crew. I highly recommend this store and will consider other products such as their merina wool and wind shirts.

Such a great company to do business with. I cant say enough good things about these American made Anoraks. I now own both a half zip Expedition shell and a combo anorak both in Mens small. Both jackets are as functional as they are sharp. I really enjoy throwing the shell Anorak over a heavyweight sweatshirt for the cool fall weather, i might even use it this winter for vigorous fat biking with some removable wool layers underneath. I highly recommend all there jackets, we are lucky to have them as an option as there's not alot out there anymore for USA made options.

Sara was very polite and knowledgeable. She was very helped with picking out the right size for me. I can't wait to get my Boundary Waters Hooded Windshirt.

I ordered the Womens Anorak in a size M based off of description and sizing. Unfortunately, it was tight around my hips. I immediately contacted Wintergreen and I was very surprised with their customer service! They were very willing to work with me and I was able to send the coat back and in turn get a size L. The turnaround time was very quick. Great company and customer service!

Lovely wrist warmers--lightweight, warm, and well made! And excellent service. I needed these by a certain date to take to someone in Poland, and they get here in time. Thank you!

I just can't express how great the company and people are at Wintergreen! My oldest brother introduced me to you, he has a bunch of your stuff and has a cabin up their. I am slowly building my stash of Winter gear wear. I even got my daughter a piece of your gear and she loves it. I have been in your store and ordered on line, just a great experience!

Wintergreen's clothing is intelligently designed, well constructed with high quality materials. Great customer service. Highly recommend.

INCREDIBLE staff-- so helpful. My husband and I are here in Ely for a week to ski, dog sled, and ice fish, so we needed some winter clothes (we're from GA, where it's 70° and humid in December!). We rented from them, and we were so satisfied with the quality!! The clothes were clean and intact, and the price was good (way better than buying clothes we'll never use again). The only thing we had to buy were regular mittens to go under the windbreaker over mitts-- they were only $25/pair, and we used them without the over mitts when we were skiing. SO WARM AND COZY. Definitely use their rentals if you're going on any kind of excursion in or near Ely.

A beautiful storefront with local handmade winter gear. I've seen designs like theirs before and had no idea everything was handmade and local. (Made right in Ely!) The prices match the quality and work that goes into their items. (They are dog friendly!) There is even an "outlet" sale area in the basement for imperfects and clearance. Friendly, helpful staff

Yes, they're more expensive than something made outside the U.S., but I believe it's worth spending a little more to support an American company that sells high quality goods and employs right here at home.

I have purchased two light jackets and a windbreaker shirt from Wintergreen. The quality, fit, and style are great. The jackets were gifts and seemed well received. The windbreaker was for me - so i can report that it is my go-to for between season layering and that it is extremely comfortable. I have received compliments on it as well, so I expect it looks good too! I am pleased to support a business local to a region I love (the Boundary Waters). For the quality you are receiving and the assurance that you are not exploiting a captive labor force, the prices are actually low. Buy fewer thing and buy nicer things. If that's also your goal, Wintergreen is a great place to find your clothes.

Might be expensive but I'm willing to support local business and something that doesn't say "Made in China"..I am enjoying my warm blanket and I appreciate quality. I hope to make it back next year for more !