Wintergreen Northern Wear

I purchased the Fleece-Lined Guide Pants and I absolutely love them! They will make the cold winter walks enjoyable! Can’t wait to use them when we go sledding.

If I could rate this lower I would. The new ownership has let the standards for customer service drop immensely. The quality of clothing has also tanked. Unfinished edges on the inside of the newer vests, compared to older vests, make the new ones look poor quality and do not justify the price. I also have to say the customer service I experienced means I will never shop here again. I had called on a multitude of occasions to try and make a payment for my custom garment, because their online system was down. At the time of ordering there was an 8 week wait. Great. Just in time for Christmas! Yay! Did not receive a call back about payment until five days after Christmas. I just got it in the mail after they apparently lost the ability to return a phone call on several crucial steps WHERE ALL OF THIS COULD HAVE BEEN AVOIDED. Whatever, at least I’m getting what I ordered, right? I had called to make a sizing change on the custom peice before they had sent thinking no biggie, I’ve done that in the past. Apparently “the person in charge of production didn’t want to” no matter how much I begged or asked if I could pay an upcharge of 100$+. This was also told to me after they cut it after not returning my phone calls for WEEKS prior ABOUT THIS. I called and apparently they lost my voicemails (unlikely) and they didn’t call me back after it was cut but before it was sewn. It was the last of the teal fabric for the Hansen hoodie. I was told it was “Impossible to recut, sorry.” No problem, I thought, this is on them, they usually make things right! They refused to cut it down by hand, something I’ve seen them do several times as I used to work there! High level customer service after they did not call me back for weeks at a time wasn’t a priority of the company at this time. I had called probably ten times and only after they cut it did they call me back. In my opinion their clothing is not worth the price anymore. I used to be a die hard customer. I used to work there. After this I will never buy another thing from them unless they make it right with me (which I doubt would ever happen) Me and my family have probably spent $5000+ here at this business because we believed in the quality of the products and the fact that they were made in the USA. You have done nothing to try and rectify this situation. I am asked all the time about my Wintergreen pieces. I won’t be able to recommend your company in good conscience anymore. You had a lot of good stuff they you got rid of for ridiculous products. Terrapins were the best thing you ever sold. So was the Hygge. It would have been better to retire the Hygge until you figured out a better fabric. Your wait times used to be worth waiting for, back when the quality was worth anything.

Expensive. Downstairs is much smaller and closed off from what I remember years ago. However, it’s the best of the best for winter gear. If you want the best you pay for it but only have to pay once. You won’t be disappointed. Upstairs shop is cute and well organized and staff were very kind.

This is my 2nd anorak from Wintergreen Northern wear. Top notch clothing for the coldest places on earth. Highly recommend any piece of clothing.

Once i gave up phone calls,someone at WGNEMAILS set me up smoothly. I wish I could be in Ely to pick it up personally. Lovely place all year round.

My wife absolutely loves her anorak and it is very warm and great looking. The only problem is a defective zipper that malfunctioned after wearing it for only 3 months. I understand that it has been a year since we purchased it but it still looks like new and as I mentioned has had very little use. Now we have to pay for a new zipper plus shipping both ways. Disappointing.

I visited this super cute store on my way to a Northern Tier scout adventure. The products were made in house by the most friendly and passionate employees I’ve encountered. I purchased a pair of mittens but really wanted a few more pieces based on the high quality and in store experience. After arriving home, I called the store for guidance and received great advice from Sam. I followed up with an email and she responded very quickly. I placed an order for an Expedition Fleece and Anorak Full zip expedition shell and it was shipped off immediately as I had expressed I needed it for a trip to Bozeman. Thanks to Sam, Ian and their great crew. I highly recommend this store and will consider other products such as their merina wool and wind shirts.

American made, high quality apparel worn by all three generations of our family. My daughter is currently wearing my childhood Wintergreen hat so it's safe to say the items can last a couple decades and still look so classic. Their customer service is second to none and their investment in the local community is unparalleled. Get yourself some Wintergreen and become part of our Northern Minnesota family instantly.

INCREDIBLE staff-- so helpful. My husband and I are here in Ely for a week to ski, dog sled, and ice fish, so we needed some winter clothes (we're from GA, where it's 70° and humid in December!). We rented from them, and we were so satisfied with the quality!! The clothes were clean and intact, and the price was good (way better than buying clothes we'll never use again). The only thing we had to buy were regular mittens to go under the windbreaker over mitts-- they were only $25/pair, and we used them without the over mitts when we were skiing. SO WARM AND COZY. Definitely use their rentals if you're going on any kind of excursion in or near Ely.

A beautiful storefront with local handmade winter gear. I've seen designs like theirs before and had no idea everything was handmade and local. (Made right in Ely!) The prices match the quality and work that goes into their items. (They are dog friendly!) There is even an "outlet" sale area in the basement for imperfects and clearance. Friendly, helpful staff

Yes, they're more expensive than something made outside the U.S., but I believe it's worth spending a little more to support an American company that sells high quality goods and employs right here at home.

I have purchased two light jackets and a windbreaker shirt from Wintergreen. The quality, fit, and style are great. The jackets were gifts and seemed well received. The windbreaker was for me - so i can report that it is my go-to for between season layering and that it is extremely comfortable. I have received compliments on it as well, so I expect it looks good too! I am pleased to support a business local to a region I love (the Boundary Waters). For the quality you are receiving and the assurance that you are not exploiting a captive labor force, the prices are actually low. Buy fewer thing and buy nicer things. If that's also your goal, Wintergreen is a great place to find your clothes.

Might be expensive but I'm willing to support local business and something that doesn't say "Made in China"..I am enjoying my warm blanket and I appreciate quality. I hope to make it back next year for more !