Woodland Hills on Ice

Brought my twins last week and we had a blast! I couldn’t believe ow solid the ice was, considering the warm weather. The staff couldn’t have been kinder! Excited to go back next wk!

i went today w 4 of my girls! it was a small area but we def had the best time of our lives! the skates were a little worn out but within the excitement w my friends, it didn’t really bother. the workers were very generous & it’s def a place we would come back to.

Prices are great and the experience is even more fun! The skates are nice and clean and the music is great! I love the vibes and would definitely come back!

Horrible experience! Bought tickets in advance, excited to have a special day with daughters and family from out of town. Arrived and the ice was melted and muddy. Was basically a pool of mud. The place is located in the middle of a construction site and abandoned parking lot. We asked for a refund and was offered a credit to be used in the next few weeks, no thanks you! I asked to speak to a manager and was told she/he is on break and they will call me upon their return in 45 minutes. I left my contact and never got a call back. I tried contacting them again twice and left messages and never got a call back. Truly disappointed by the location, the ice quality, the experience, and worst of all, customer service! The only positive point… friends were planning to visit the next day, and thankfully learned of my experience before purchasing tickets. Don’t do it.

What a way to spend a night! The weather was perfect and my wife and I had a blast! Staff was very helpful and they also have a concession trailer on site. My wife had a funnel cake and I had some cotton candy. Next time and yes we’re already planning a return trip we’re definitely going to try the hot chocolate!

The worst skating experience ever. The ice was melted in the middle of the, uneven and had debris on it. There was no one monitoring , so the skate helpers became bumper cars, very dangerous. When I asked if they used the Zamboni, the employee said he didn't know how to use it , they had to wait for the manager to show up . They said they can't get a hold of him. He said that he was going to be there an hour ago. The no refund policy is terrible if they don't provide a safe environment , it should be refunded. There was more ice on the pipes outside of the rink than inside the rink. And the snack shack was a rip off . $10 for one cotton candy. Save your money and disappointment.

Best to experience at night thats when the magic really sparkles your heart best make sure to really lace your skates as tight as you can for the best and safest beginner experience I learned the hard way ,,the slide is the best THEE BEST ...SO FUN... best combo since peanut butter N jelly ... ,got hot cider and hot coco that came with a mountain of marshmallows was told the corn dogs and funnel cakes were made from scratch ..super delicious worth it .. . cotton candy happy place happy mom ... what a great place thumbs up to the owner and his staff...

The ice is liquid, legit a pool. Nothing else was open, no fennel cake, no slides. We were handed broken skates. Very disappointing and dangerous.

Came ice skating here, better rentals than LA for sure. Take foreverrrrrr to clean the ice, but hey at least they do it. Close place to come skate, been here twice already this season. Service is friendly here. They have lockers. They have a snack stand. They have a cool disco ball and music.

Rip off! Too many people on the ice and they said they rented the training holders for kids and they came out with these penguins that were a joke.

The girl upfront scanning tickets had such a nasty attitude. (She had like copper orange overgrown hair with roots growing out, piercings and Band-Aids all over her fingers) why she's working in a place she hates? Don't know. But I suggest she's moved to a different position. She also put the wrist bands on so tight that it left marks on my wrists. The ice was uneven, the Zamboni was broken and there was literally water, actual water over the ice which is dangerous. They don't offer lockers like they used to. They don't accept cash, tickets need to be purchased online. ($20 flat) You're better off going to the pickwick in Burbank! Plus it's $16 if you purchase online at pickwick

They haven't bought new skates in over 9 years. Little to no sanitizer. This place used to be a great place to go in WH but I would stay far away and let them take advantage of teenagers. Arrived and they said they didn't have my size skates (11), and they said they don't do refunds. I then got a size 10 and the laces were triple-knotted and destroyed. I think my GF and I got sick from going since everything is not well sanitized and maintained. The handrails need to be wiped down every so often and the skates were soaking wet. I think they need to take some of their profits and invest back into their business or they will continue to grow a bad rep with the WH community.

I don't understand why you still promoter The ice-skating range when you go there. It's nothing it's empty lot. There are no more skating range in Woodland Hills California.

The ice is a nightmare. Even an experienced skater would trip on the holes and gaps in the ice. This place isn't cheap and the ice is in dangerous condition. A little girl picked up a piece of ice the size of her hand. They have the proper machine to take care of the ice, they just don't seem to use it. They had explicit music playing, which is a problem for a lot of parent. Save your money and go someplace else. You're less likely to get hurt.

WOW! One thing is definitely for sure, the valley has been missing something physical for our kids since before Covid. I can't say enough incredible things about this magical place. My kids are head over heels! And so am I! It's just so much fun every single time we go. Both my son (8) and my daughter (19), our their entire family are obsessed. We came here on XMAS day, it was so special. And if you have little ones or big ones who don't know how to skate, not to worry at all. They have special read training push carts especially made for the ice. So nobody falls! Just so grateful these guys are here.

Do NOT go here. I went here hoping to find an ice skating rink for me and my daughter but there was NONE to be found. This location and hours are wrong!!!! I am so disappointed.

Very dangerous rink. I don't think they clean the ice, there are literal holes in the ice. We went on Saturday night for the 9pm session and the ice was terrible. Do not recommend as it's a safety issue with the ice not being taken care of properly.

10/10 experience I took my daughter and her friend for the first time on Saturday we had such a good time can't wait to go back.

Love this place! Had such a fun time with friends and the vibe was immaculate. There's heaters near the seating, walkers for kids if they need assistance skating, snacks, essentials like gloves, mittens, and also a great place to take pictures. Don't really understand all the bad reviews on here. I don't think people really understand that this is a outdoor ice rink in California and not in a place where it's constantly cold therefore I can only how imagine how difficult it is for staff to maintain the ice. Will defiantly be coming back!!!!

They sell you tickets when the rink is full of water and impossible to use. They won't give you a refund even though they agree that the rink is unusable. Horrible experience! Don't waste your time and money!

The skating was terrible, the ice had water all over and there were constant gaps in the ice. This made it not fun to skate. Very unsafe, it already sucks to fall when skating. It sucks even more to fall into a puddle larger than you when skating.

DANGEROUS RINK CONDITIONS with HIGH FALL RISK. NO REFUNDS GIVEN  DESPITE UNSAFE CONDITIONS. DO NOT GO UNTIL ISSUES BELOW ARE ADDRESSED. Today paid for admission for four persons ($80) to ice skate at the Woodland Hills location. The ice on the rink was not maintained and was unsafe with 3-4 inches of water over the entire ice surface. We were told the zamboni machine was broken. We immediately left and requested a refund but were NOT offered a refund and NOT offered a voucher to return when the conditions are maintained and safe. I am a physician and can state that this site is an unacceptable and unsafe environment with a high risk of falls. It is also a financially exploitative business model to have paid for services that we cannot use safely and then be denied a refund.

This place specializes in disappointment. The only reason they didn't get 1 star is because no one got hurt, although they easily could have. My kids spent most of the time having to exchange their skates because most of them were so jacked up. If you want to have a miserable time, hurry on down before the holidays are over. The awful reviews go back several years so it's clear that they have no intention of improving or fixing any problems. It's as if a slum lord decided to open a skating rink.

The ice was totally unsafe to skate on. It was not maintained at all and had a ton of gashes and ice shavings all over the top. Very disappointing!

I'm really shocked people have given this place such good reviews as I have now had TWO crap experiences there and will never go back. Last year, I remembered feeling like the staff was a bunch of rude, slacker teens, the rink was overcrowded with bad ice conditions and the price was ridiculously high with extra fees to use the pvc pipe "walkers" for kids. I hated it, but my daughter had fun scooting around the rink for about 40 minutes so this year, I decided to buy 2 Groupon tickets so I wouldn't feel too ripped off. Well, wrong. I still feel ripped off and as soon as I finish this post, I'll be writing to Groupon for a refund. We arrived around 7:40pm on a Friday night and the girl working the register couldn't figure out how to use the Groupon and said we needed to wait for her manager. Then another kid, who apparently is her manager, arrived. He rang us up. We asked for a walker and he said they don't allow them on the rink starting right NOW. My daughter got upset when I asked if she wanted to try to skate w/o it (she's only 5 and only been on skates a few times a year) or just go home and try again another time. She had her heart on skating but was scared to go w/o it. When I told the kid we would only be there about 30-40 minutes, he said it was ok. The since we wouldn't be there long, he'd let us use it and he wasn't going to charge us for it. Well, by the time we got our skates on, the zamboni was cleaning the ice and we had to stand and wait in a crowd for a long time. Then when we finally were given the green light, the people policing the rink refused to let her use the walker. My daughter was crying, but decided she'd try skating w/o it. Then a bunch of tween aged girls almost mowed us over and she got too scared, so we left. It was a complete waste of what was supposed to be a fun Friday night together for us. My main gripe: If you're not going to allow walkers on the ice after a certain time, tell people who are checking in with small children BEFORE you take their money. Then after neglecting to do that, don't promise things you can't guarantee. What you'll get: an overpriced, trashy roller rink experience in a mall parking lot Don't waste your money. Go to a real skating rink with a professional staff.

What better way to celebrate the holidays in Southern California than to ice skate at a pop-up ice rink in the middle of the Valley? This was my 2nd time at Woodland Hills Ice. Here you will find a swift check-in and fair prices. I think our total was $20 or $30 for two people + rentals. They play fun music have a kiosk with snacks, sweets and treats and lots of benches to rest your poor little ankles & feet. If it's your first time ice skating you might be a little overwhelmed by the "pros" that come here to skate around at 30 miles an hour while weaving through everyone. They also have little ice walkers if you're inexperienced and don't feel like holding onto the dividers for dear life. Young and old you will find all mixtures of people here. Lots of parking since it is located in a big parking lot right off the 101 at Topanga Canyon. Yelp also offers a a $20 for $30 deal and/or discounted return rate if you check-in.

Not as bad as the one that was here 4 years ago, but this wasn't too much better. First, the skates themselves - one of my laces was so short you couldn't lace them up! Then my two friends who went with me both said theirs were too wobbly so we had to go and get new ones, and their new pair had the same problem as mine - lace too short. So after about 20 minutes of trying to put on the right skates, we finally hit the ice. And it was nice it wasn't too crowded. Maybe 20 people tops. Now for the ice - The staff said they didn't clean the ice with the Zamboni because not many people were there, but it was obvious the ice needed cleaning! It was rough and chunks of ice were everywhere. My friend said it was like we were off-roading for ice skating. One reason it was so bad - the staff working. They know how to skate well so they skated back and forth the entire time we were there, just ruining the ice more and more. There were several dangerous spots, like potholes in the ice. It was too chunky to skate safely. I'm so disappointed with their neglect. We told them before we skated that the ice was bad and they didn't do anything. They need to let paying customers enjoy their time there because it's not cheap - $15 per person to skate on unskateable ice!

Ice skating for new years outing! Kids loved it, $13 for kids 9 and up for unlimited skating. . Nice and not so crowded like Perishing Square in downtown la.... Free open parking.. 5 stars for Sure! I recommend. .

Woodland Hills Ice has become a fixture of the Promenade for apparently now 8 years. They revamped it a bit -- instead of being solidly lodged on the corner of Topanga/Erwin, it's now back a ways toward the old Macy's. They also added a tent to keep part of the ice cooler. Wife and toddler took the ice and did well. While part of it was melted water, it really worked well and though there was crying, there was a lot of fun. I took photos and enjoyed from the sidelines. Really like the PVC walker-like devices that prevent people from falling on the cold ice. I'm an adult and would need that if I went out. I avoided lacing up skates. We had an adult and 3 year old so skate rental and the pipe was super affordable. The ice was busy but not too crowded on a Saturday. I also liked that they had a really good skating female employee who made sure everyone got up without broken bones and kept an eye on everyone to make sure there was no checking into the boards. They could have probably gotten by without this person but it made the ice safer and more regulated. Kogi Taco truck showed up but we had lunch plans. Unfortunate because a short rib burrito would have been ideal. It's a temporary ice skating rink and it's always welcomed. It's also continuing into January.

Came here on November 26 2016 for skating school only to find the place closed. Wtf?!?!?!? Their websites clearly advertises ice skating school on Saturdays and Sundays. At 10am. Why don't they have a sign at their doors or something. You call their number and it gives you same info. Horrible horrible place. With very not responsible people running it. Lame. Horrible music. Can't even call it music. Skates are so old and most of them unpaired up with long threads instead of shoe laces. For the price they should invest in some decent skates. I think it was better in prior years. Please invest in some decent sound equipment and find normal station to play. Really.

Great place to have a fundraiser, family day, private party etc. We had a volleyball club get together. When looking for information Saya, the fundraising coordinator, was extremely helpful and very accommodating. She even gave me her cell number in case I needed to contact her. We will definitely come back next year when they re-open for next season.

Woodland Hills Ice is a makeshift ice skating rink in a mall parking lot. I came here on Christmas Day afternoon. The cost was $15 for an all day skate pass that includes rental. I wouldn't come here for the ambiance as the rink is lightly decorated. They do have plenty of benches and tables to rest. As other yelpers mentioned, the rink itself isn't maintained. The ice was pretty bumpy. Sections of the ice skating rink was under the sun which resulted in huge puddles. Recommendation: Come at the beginning of a new session, because that's when they groom the ice!

It's always a blast to bring my daughter To this location great environment for the whole family and great way to spend family time. I have her on lessons as well and she learned a great deal my daughter can't get enough of this place. :)

Ice skating outside? ?? Its un believable unbelievable unbelievable you're outside in the middle of Woodland Hills the wind is blowing there's music playing ..they are selling hot chocolate and warm pretzels ...get your butt out here its open till 11 p.m. there's got to be about 200 people there's plenty of room it's amazing to see the Westfield Mall have an ice skating rink that can accompany probably another 300 more. 13 bucks for kids and 15 for adults. Www.foodjournalmagazine.com says: it not always bad skating on thin ice... Matthew Gregory

It was my son's first time experiencing ice skating. He loved it . It is a very friendly family place with music and lights and outdoor and affordable. It will be open for two more weeks so if you didn't try it you sill have time...

The atmosphere is lovely and the staff is friendly. But be warned: All of their skates are new and have buckles. They are not at the least broken in. They are extremely uncomfortable and will cause blisters. I tried on 3 different pairs, and none fit safely on my feet. Please be safe.

WHO: For the children, or those with hearts of children who would like to ice-skate for the first time, or even the second and third time. It is a very family friendly environment! WHEN: They are open until February 17th, 2014. On Monday through Thursdays from 1pm-10:30pm; Fridays from 1pm-1am; Saturdays from 8am-1am; Sundays from 8am-10:30pm; and Holidays from 8am-1am. WHERE: It is located on Topanga Canyon Blvd in Woodland Hills. It was definitely a drive from LA! WHAT: While in LA, I wanted to take advantage of a groupon offer I had found, and also because I actually wanted to go ice skating =). Little to my knowledge, I bought this groupon prior to not knowing how far of a drive it would be (I didn't consider LA traffic..) and got there in under an hour. I came with my boyfriend, his friend, and my best friend. We all had ice skated once in our lives except for my boyfriend... which was pretty much a Fail. Lol. When we were getting our ice skates, they asked if we wanted figure skates or hockey skates. They usually recommend the figure skates since it has front brakes. I got the figure skates at first, but when I went on the ice, every time I skated, they weirdly pushed me to the right of the rink. I went back and changed my skates for hockey skates, which I definitely liked better. They were smoother on the ice! We lasted for about a little under an hour before my boyfriend was just over the whole thing. DOWNSIDES of the rink were the location since we came from LA; the ice was not fresh/smooth (it seemed as if they hadn't smoothed it out for over a day; the rink was fairly small; the customer service was very poor (I had to keep going back over to them to ask them questions and or exchange my skates. They weren't there at times, so I had to find them). Overall, it was just an Okay experience. I don't think I'd ever drive back =/

I am no expert on Ice skating rinks but this place was not great. It was however just what we were looking for. Came here last Saturday. Family visiting from out of town and they wanted to do some cool holiday type stuff. I look around and what-do-ya-know: someone built a temporary Ice rink in the parking lot over by the Promenade. Obviously you could probably find a larger skating surface at a regular ice rink but I had never ice skated outdoors before. It made it feel a lot more like Christmas. There were not even close to enough lockers to store your stuff but we parked close so I just walked our shoes back to the car. It was busy but not as bad as I expected. And I really wish they had made everyone reverse direction after the Zamboni did it's thing. After making continual left turns over and over my right leg was getting tired. (I am out of shape) The only things I was really upset about were the little kids. More than half the kids there, (and some of the adults!) were "skating" with these stupid PVC pipe things. Imagine skating with a senior citizens walker. I guess this was meant to help them skate; all I know is that they were using them to plow into everyone as hard as they could. I wanted to throw this little 70 lb. kid out of the rink and into the parking lot! But over all it was cool, the prices were good, and they were open late!

I used to ice skate competitively when I was younger, so I'm convinced that ice skating will always be part of me. I'm very thankful for Groupon - otherwise I think skating here would have been less favorable. That being said, it's awesome that outdoor rinks are being placed around the greater Los Angeles area. It's fun with a large group and can be very romantic if you're with a loved one. The quality of the rental boots are pretty good, but considering that I had my own custom boots, I've been a little spoiled. There's a decent pick (not that I would recommend anything above just skating to the non-skater). But it seems like both Brian N and I went on different days, but the quality was just the same: terrible music being hawked by a DJ (selling a CD compliation - when he doesn't have the rights to) and the ice being like snow before it was finally cleaned. The music was just simply not appropriate for the kids that were skating. It's open until the end of Feb - so go on a week day and skip the kiddies. But please please please clean the ice a little more often - it won't kill you. It's easier to skate when the ice is clean.

It's the only game in town if you want to get your ice skating on, therefore there is no incentive to make it a pleasant experience. If you're interested in ice and skates, they got it covered. If you want something more you're going to have to drive to Thousand Oaks or Santa Monica. FYI, if your child needs a walker they will charge you five dollars every half hour. The walker rental ends up costing more than the skating if you have a child that needs one.

Did a review on 1/12/2015. But according to YELP - "it is not recommended?" never again will I recommend anyone to rely on Yelp or their reviews. Yelp -you get minus-0 stars in my review.

It was kind of hot during the day so at night the ice was really melted, slippery, and really sketchy to skate on, making it a lot harder for first timers. I haven't skated in a while so it was really difficult. There were also puddles all over the rink. For a locker, it's $10 but you get $5 back for returning the key whenever you're done. People left their shoes everywhere near the benches and tables, but if you bring a purse you might want a locker. Most likely won't come here again, I'd rather skate at a indoor rink

We really enjoyed ourselves. The Ice was maintained well, staff was pretty organized and friendly. We purchased tickets from Goldstar which was a really good deal- All day pass including skates for $9. One suggestion please rent a helmet for children - they are only $1. Bathrooms were a nasty, other than that a fun family night.

I found some specials in a mailer called "Welcome to the Neighborhood" with two for one tickets. My girlfriends and I decided to have a girls night out this past weekend. Well let me tell you allot of falling happen that night amoung all of us. Ouch. It brought back allot of memmories of my youth and I found the areana fun, clean and well maintained. Some of the younger skaters were going a bit fast for my taste and concerned me at times. I wish the people there watch them a little more closely. I recommend this place.

Tiny ice skating rink with very poorly maintained ice. Pros: 1. Fun activity 2. Plenty of parking 3. Surprisingly decent ladies' ice skates. Guys get hockey type ice skates, which are harder to master for beginners. Cons: 1. Small ice rink that gets very crowded in the eve; not very well monitored by staff either. On top of it being small, they closed off about 1/3 of it for "classes", but I never saw a class in about 30 minutes we were there. 2. Ice quality was just horrible. I don't expect professional ice skating rink type of ice, but this one was in really bad condition. This could be because it's so small and there seem to be no restrictions on how many people can get on it at once. 3. Not worth $15/ticket. We got a groupon ($25 for 4 people), which was more like it. But I suppose kids would have fun here regardless of rink size or ice quality. They are almost done for this season (last day is 2/5/12), but if you do plan to come here, try to go during day time. We came at about 5:30 and the rink got really crowded after 6. Lots of small children (which was expected) that can take you out if you are not careful. There is very little oversight at the rink...

Went here last night with my boyfriend, we had a lot of fun! It wasn't as packed as we thought it would be, not bad for a Saturday night. The staff is super friendly and the prices are reasonable in my opinion. I'm no pro ice skater but I eventually got the hang of it, fell a couple of times but hey that's expected. The staff members help you out if you fall hard and they do show that they care for your safety. They told all the skaters to get off the ice rink at one point so they could clean it. We didn't have any puddle issues because it was night time so the ice wasn't bad. All in all, a great experience I would definitely recommend to try it out.

It is a puddle, not an ice rink. Unsafe. They no longer offer lockers. The lady at the cash register was nice, though.

Ice skating brought back memories when I used to take my younger cousins. I took my cousins and kids to woodland hills ice skate and we were all impressed with everything: parking was spacious ( next to the mall ), the crew were awesome specially Clark ( the manager ) and bobby. They all were very kind and professional, they helped us fit the shoes and they made sure that we enjoy our time. From time to time, bobby would put on his ice skate to help people learn how to skate. My cousins and kids were very happy I ended up getting my skates to enjoy with them, I was very very happy. They deserve more than 5 stars. This is a fun, well-maintained place that cost about as much as a movie date. Again, thank u Clark for the wonderful experience, and thank u bobby.

Bad experience ice is melting, skates are old and nasty, they smell, manager is not very helpful, rink is crowded, no refunds! Horrible service, bad experience, didn't even get to skate, they didn't give us our $1 off for Yelp. #bad

Love "winter" in So. Cal! Best place to take the kids out, get a great workout and hang out w friends. The employees are always helpful on and off the ice :) you can't go wrong going day or night.

I went here a little while back when I first moved to the area and went out with some new friends. We were able to find some coupons for this rink in a local activities magazine and it turned out to be a great time! I hadn't been ice skating in so long, and it was especially nice to be out in the beautiful Southern California weather while doing it. There was good parking, a place to put our things and music to skate to, what more can you ask for. I did notice that it began to get busier during the prime evening times, but I guess that can be expected from such a fun, family friendly place. I don't have kids, but it seemed like an great place to take children for families that do, and they are especially accommodating for less experienced skaters. Overall I had a great night and would recommend this place to my other friends.

The rink was super small and there were nothing but kids with those HUGE pipe things! they kept running into adults. They should really have a separate rink for them. The music was bad too.

This is a little novelty rink in a parking lot of a mall. My expectations for an amazing skating experience were non-existent, however this establishment sets the bar so low that it warrants just 2 stars. This place is staffed by young kids who have no sense of customer service or urgency. Slow and slower, rude and more rude. The tent were you get the skates from is filthy and understaffed. The used skates were piled high and the two blah blahs that were staffing the place didn't seem to care about anything that they were doing. The snack situation is a freaking joke! They have a sign outside that prohibits outside drinks and snacks, so if you need a little something you are forced to go to a lame looking tent. After waiting in line for 15 minutes, I gave the miserable kid working the register $3 and I got a crappy cup of coffee flavored hot water. Weak. Staffing aside the facility isn't so bad for what it is. I've been here two times. It's a cute idea... outdoor ice skating in LA. Too bad that their staff is lame and that the snack bar is pathetic.

We've come every year for the last 4 years and the ice haste been surprisingly good for outdoor ice in Southern California. The new owners however clearly don't care as much as the previous owners. 1st session of the day and the outhouses were so dirty they were unuseable. They had no drinking water at all, only sodas available. The ice isn't cared for properly and is quite bumpy. When I approached the manager, he was full of apologies and excuses, no get up and go to fix what was wrong. I'd rather drive to Simi Valley and skate indoors.

Fun time. the ice needs to be cleaned more often I think. It looked like snow before they cleaned it. We had a fun time. TON's of loud teens though. And the music that was playing wasn't appropriate for little kids. I liked it better last year when the music wasn't done by a DJ.

Great rink. Great staff. Had lots of fun and always a good time. Good music, pizza snacks, hot chocolate and drinks. Wyatt and Julian were two of the workers there very helpful and nice. Recommend asking for them if you need help with anything. Great place.

Before WHI came into town, I had always wanted an ice skating rink closer to town, which made me excited to go there when it first opened. And it did not disappoint. Geared more towards younger adults, the ice rink features music (often a live DJ), food (hot chocolate.. yum!), and ample room to walk around when you're not skating. A definite plus is that the rink is outdoors, and even though it might get a little chilly at times, I'm usually sufficient skating in a T-shirt and jeans. Overall, WHI is a great community ice skating rink for all. Definitely looking forward to the next season!