Cindy C.
Yelp
The most important aspect of the Steamship Authority are the Captains, and I've always had smooth rides on the ferries, so hats off to the Captains! I'd give the Steamship Authority 5 stars based on them. However, I have to shave off 2 stars, because if you have bikes and want to take a shuttle, the bus drivers do nothing to ensure that someone who arrives well after you doesn't usurp your bike slot. My husband and I help each other put one bike on at a time, because we are Senior Citizens, and way too often, an entitled bully will put his bike on the other rack, while we are securing the first bike with the 2nd bike clearly right next to the 2nd rack. When you ask the miscreants, who are very adept at cutting in, to remove their bike, because you were there first, they just scoff at you. We had to miss 2 shuttle busses due to this trick. We finally, drove both bikes to Woods Hole and dropped off the bags with one of us remaining at the ferry, while the other drove back to the lot and took the shuttle solo. The bus drivers, who know full well the game, do not get involved. They say it's a matter between us and the unscrupulous bike rack cheaters. This bike rack incivility continues on the Martha's Vineyard Transit Authority busses, but sometimes the bus drivers there will stick up for us. We now simultaneously lift our bikes on the racks ASAP, even though it is hard on us, and then help each other straighten them out and secure them.