Macarena Valiente Pacheco
Google
I purchased a pair of sneakers from their online store and had to return them because they were too small. While the product was returned in perfect condition, WRONGWEATHER is illegally refusing to refund my money, claiming that they cannot process the refund until they receive a new box for the shoes because the original box was damaged by the courier’s seal.
This is completely unacceptable and goes against European consumer rights laws, which clearly state that refunds cannot be made conditional on the condition of the packaging. Their behavior shows a complete disregard for legal obligations and customer satisfaction.
I feel mistreated as a customer and am still waiting for my refund despite following all return procedures.
I strongly advise against shopping at WRONG WEATHER. There are far better stores with fairer policies and respect for their customers.
