Jason Miller
Google
First the great: The brunch methodology of choose-5 or -7 is awesome. The food was terrific. The choices creative. The food was delivered very quickly.
The kind-of-annoying:
1. We arrived at the off-peak hour of 2:45pm. There was a kiosk outside the front door with a sign that says “Wait here for a table.” So we stood there, and stood, and stood. The staff inside could see us standing, but continued to chat amongst themselves instead of coming out to assist. We noted all of the empty tables (at least two open inside, and most of the benches outside were vacant), so finally went in to ask about being sat. The person at the front looked at us with confusion, and explained that we take an order sheet, find a table, then submit and pay for the order at the register. We pointed out the large sign telling us to wait, and she only shrugged. “You’ve never been here before?” She asked. Like we should have known to ignore the sign and come in to order.
2. Considering this was a Sunday, just over an hour before they stopped serving brunch, the following can be forgiven: they were out of a whole bunch of things we’d hoped to try: All the lemonades, the matcha, the Nutella twist, the croissants (both almond and regular).
Having the staff be more aware that there will be first-time customers would be nice. But now that we understand the process, we will happily return.