Chiara
Google
Overall, we enjoyed our stay. The hotel itself is nice and well maintained. Rooms are comfortable & staff is friendly.
That said, there is a major issue regarding the pool: The rooftop pool shown in the pictures is NOT accessible to hotel guests, only for condo residents. This is extremely confusing & misleading, especially since the rooftop pool is prominently featured in the listing photos on booking sites.
Hotel guests only have access to the pool on the 7th floor, which is very small and dark, nothing comparable to what is shown online. We booked mainly for the pool, so this was a big disappointment.
Please be especially careful when booking via Agoda, as this distinction is not clearly communicated there and can easily lead to false expectations.
With transparent communication and clearer listings, this could be a 5-star stay but the pool situation really needs to change or at least be stated very clearly upfront.