Wyndham Garden Bangkok Sukhumvit 42

Very disappointing experience. I arrived with a confirmed, prepaid Agoda booking, only to be told the hotel “did not receive it.” Despite showing proof of payment and confirmation, the staff repeatedly asked me to call Agoda and sort it out myself rather than taking responsibility. The hotel had rooms available, but refused to honor my reservation or offer a solution on-site. Instead of assisting or providing a complimentary upgrade—standard practice when a hotel can’t fulfill a booked room—they tried to push the problem back onto the guest. I spent a long time waiting in the lobby while staff gave vague explanations and “system limitations,” and no one took ownership of the issue. Customer service was unhelpful, unprofessional, and left me stranded without a room despite having fully paid in advance. In the end, Agoda had to rebook me elsewhere because the hotel would not accommodate me. If you value reliability and basic hospitality, I would not recommend this hotel. A confirmed booking should mean something, and guests shouldn’t be left to solve the hotel’s problems themselves.

Although my stay was just for one night, the hotel left a very good impression. Due to a flight delay, I arrived at nearly 4am, tired and expecting a rushed rest. The property felt modern and welcoming, and check-in was quick despite the late hour.||The front desk staff were very kind and understanding of my situation. They offered me a late check-out so I could catch up on some sleep, which I really appreciated. This thoughtful gesture showed genuine care for guests and made the short stay much more comfortable.||The room was clean, with a comfortable bed that gave me exactly the rest I needed. I also noticed a washing machine in the room, which would be especially convenient for longer stays. Everything felt functional and well-kept.

I had a great experience at the hotel. My stay was very pleasant, the room was clean and comfortable, and the service was kind, caring, and professional. Thank you to the amazing staff for the attention and hospitality. I will definitely come back!

Stayed at this hotel last year and it was perfect location for everything we needed for our Bangkok stay. Hotel came with washing machine which was a big bonus for us as we were in Thailand for over 2 weeks and some of the clothes needed washing. Our room had a nice view of Bangkok too 🌃. Our room had 2 floors. When I look back at pictures it makes me miss home ❤️

I had an excellent stay at the hotel. The accommodations were clean and comfortable, and the service was consistently courteous and professional. My sincere thanks to the staff for their outstanding hospitality. I would definitely recommend the stay

We booked it only for a night, one of the reason may be for us to get an upgrade. Anyway it was upgrade to loft on 25th floor. Awstruck city view, it was raining when we stayed and I was in love with the view. Loi or Lui not sure of the correct name now but was very helpful through the whole process. Even late at night.

It was a very precious memory to stay at wyndham! Nice service from Nim, she found my daughter’s necklace before we ask for. Thank you so much. She and wyndham made my day!

I've stayed in Wyndham Garden for a while now, for a long stay here in Bangkok. Wyndham Garden has excellent and splendid service offered to many visitors. The hotel itself is luxurious spacious, and clean itself even with pools and gyms aside to our stay. They have amazing staff members and especially huge respect to Mr.Nui and Mr.First for being incredibly welcoming and helpful as bellmans of this hotel, throughout our stay.