Vanessa Lim
Google
This isn’t my first time staying at Wyndham Grand Bangsar KL. I’ve returned multiple times for both work and personal trips because of previous good experiences. But this recent stay (14–16 August 2025, Room 1510) was such a letdown, it completely shattered our trust in the brand.
We checked in around midnight, tired from work, only to be greeted by a room (Grand Deluxe King Room) that reeked of cigarette smoke and a sour odor. The towel smelled so foul it made me gag. The shower head was leaking, spraying water everywhere, and the heater kept switching between freezing cold and boiling hot there was no in between.
There was no bathrobe, and the whole room felt like it had been left unused for ages and handed to us without proper inspection. When I called reception at midnight, the response was unhelpful, no apology, just asking “how many towels you need?”
To make things worse, we found dust and stains on the leather chair (phot attached), making it clear that housekeeping had not done a proper job. We came back late (3–4 a.m. both nights) and this was the condition we had to endure.
We had planned to stay again in late August, but now we're seriously considering booking elsewhere. No guest deserves this kind of treatment, especially from a hotel that claims to be of international standard.
We've supported this hotel over the months, but this experience was a complete failure of basic service and cleanliness standards. I hope management takes this seriously and ensures no other guest has to go through what we did.
