Wyndham Grand Phu Quoc

The hotel is clean, well maintained and located right on a very nice, clean beach. Sunbeds and beach towels are included, which is a plus. The rooms, however, are decorated in a kitschy “fake antique” style — definitely not my taste, though this is subjective. The rooms are clean, but after room service the dishes were not collected. Breakfasts are very good and diverse, with a wide selection of tasty Asian dishes — a big plus. Unfortunately, communication with the staff is difficult as most of them speak very little English. Room service was slow and disappointing: we had to follow up three times, and after ordering we waited almost 2 hours, despite being told it would take around 40 minutes. The animation team consists mainly of Russian staff and, unfortunately, their approach to children was not pleasant. Kids were invited to play and then discouraged from actually participating — very poor experience. The hotel is clearly oriented towards Russian clientele. On the positive side, the hotel is clean, the beach is beautiful, there are nice water slides for kids, and aqua aerobics was modern and enjoyable. Overall, two days would be my maximum stay. The hotel has potential, but service quality and atmosphere significantly affect the experience.

The hotel truly offers everything you could wish for: a large pool, beautiful and spacious rooms, and a lovely garden. We had breakfast included and were very impressed – the selection was extensive and everything tasted great. The beach is stunning, although there aren’t many sunbeds. However, you can also relax comfortably on the lawn in the garden. The casino is large and a lot of fun – we even won quite a bit. The staff are incredibly friendly and attentive. We would happily come back anytime!

We stayed at the Wyndham Grand Villa during our family trip, and it honestly turned out even better than what we expected. The villa itself was perfect for us — large bedrooms, comfortable beds, clean bathrooms, and a spacious living area where the kids could relax after a long day out. It felt like having our own private home inside a resort.Service throughout our stay was consistently warm. The staff here are genuinely polite, always smiling, and never made us feel rushed even when it got busy. Whenever we needed something — extra towels, directions, or transport — they helped immediately. It made the stay feel easy and stress-free.The location is also fantastic. We were just minutes away from Grand World and all the attractions, yet the villa area remained quiet and peaceful. After sightseeing, coming back to the villa really felt like a retreat. The shuttle service around the property and Grand World was also incredibly convenient for the kids.Breakfast was enjoyable with enough variety, and we never had trouble finding something for everyone, including the kids. Facilities like the pool and gardens were well maintained, and we always felt the property was kept clean and safe.Overall, we had a really good experience staying here as a family. The villa gave us space, comfort, privacy, and the convenience of resort facilities — the best of both worlds. We left with great memories, and we would definitely come back again. Highly recommended.

Hotel facility was good and location was perfect. But service could be much better for a 5-star hotel. Breakfast was crowded so some guests would be redirected to 2nd restaurant. But the 2nd restaurant could not match the same variety and quality as the first restaurant. Italian restaurant in the evening was surprisingly good and reasonably priced. That one alone was worth an additional star. The beach has one of the purest soft sand I have ever had. There were many fish, shells, and hermit crabs. Bus to VinWonder was crowded and it took a detour to Safari first which took additional 20-30mins for nothing.

The hotel was spacious and comfortable; however, the service fell short of expectations. Despite having a prior reservation and waiting nearly four hours beyond the designated check-in time, the staff was unable to provide us with accommodation. We were informed that the room had not been cleaned even by 2:00 PM—the official check-in time—despite the previous guests having checked out at 11:00 AM as scheduled.

My stay at the Wyndham Grand was pleasant, with an excellent location and a beautiful beachfront setting. The staff were consistently helpful and willing to assist whenever I needed support. However, there are a few areas that could be improved. During check-out, I required assistance with bringing my luggage down, but the reception area felt disorganized. In my experience, one of the staffs at the receptionist was not calm with me while I was in need of support and gave me an attitude. Although I understand that the hotel was busy with many guests at the time, the reception could have been more calm, organized, and well-coordinated to ensure a smoother experience. Furthermore, I have encountered many errors during my stay within the items. The provided telephone could not contact the reception, the fridge was not cool, the water could not run through the shower hoses, and lastly, the room card malfunctioned. Overall, I had a positive stay in Wyndham Grand and I was satisfied with its services, it's just that the staff should be more calm under pressure and the items given should be in good condition at all times.

Not a great experience. Food is a huge issue in the Wyndham Grand. The quality is questionable and of a low standard. Not westerner friendly. For breakfast, lunch & dinner the only offering is a buffet at a set price. Breakfast is mostly geared towards Russians and Koreans, the western offering is of a very low standard, it’s all ultra processed and inedible. I couldn’t even get fresh milk that was cold for my son’s cereal so he ate dry cereal for 4 days straight. The coffee is also terrible and I felt physically ill after drinking it as it’s so acidic. The only good offering is the Vietnamese food which was edible and somewhat tasty. Because breakfast was so poor we didn’t eat lunch or dinner at the hotel as we didn’t want a buffet and the only other restaurant onsite is a dark Italian. Who wants to eat only Italian food while in Vietnam? The staff only spoke to me in either Vietnamese or Russian, because I was white they assumed I was Russian so even when using Google translate to communicate, they defaulted to Russian. I actually ended up learning a few Russian words as a result 😂 I had to tell every member of staff that I wasn’t Russian and ask them to please use English. It’s very off putting and not at all western friendly given I am not Russian and I speak English. The food in other parts of the hotel like by the pool is also not good and not at all enjoyable to eat. We ordered calamari and chips which were soggy, greasy & served cold. The hotel itself is well located as it’s very close to all the main attractions, it’s kept very clean but its focus is on Korean, Chinese and Russian market. They don’t cater to any other nationality or to Europeans. It’s suitable for large group tours that are being shipped in and out. Overall the food is so bad I wouldn’t recommend staying there to anyone. We ended up eating out the entire time even in the hotels next door at the Radission Blue and the Vinpearl which is very inconvenient when you have small children. They loved the pool slides and the foam party but we had to keep leaving to eat out. How this hotel is 5 start is beyond me!!

The Wyndham is an excellent location with lots of awesome amenities. The front desk staff were very welcoming upon arrival. The bell hop staff were also amazing. The only recommendation is that more employees should be more helpful and able to speak English and smile more; especially at the buffet stations during meal times at the Nautilus. Employees (mainly at breakfast, lunch, dinner & poolside snack areas) appeared to be there physically but they were mentally checked out, as they didn't seem eager to be there to assist guests in having an enjoyable time. It seemed like it was a chore for them to show a bit of kindness and answer any questions. They also didn't seem to care that the food was dry/hard and cold at any of the daily snack stations.