Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

Booked ocean view room. Check in time was 4 PM. Arrived at the hotel at 5:30 PM, but didn’t get the room till 7 PM and were told they don’t have any more ocean view rooms left. No hand soap in the restroom when we checked in. Breakfast buffet at Roots was decent, but mostly same menu everyday (we have had better food at Cancun all inclusive resorts). Had to remind reception on check out to refund $50 per night as they had offered, for not giving the ocean view room. Overall nice comfortable stay though. Enjoyed the beach, but hard to find any beach chairs after 9 AM.

Disappointing New Year’s Eve experience at Palio – Wyndham Grand Rio Mar, especially given the price point and five-star reputation This was a special, single-seating five-course New Year’s Eve dinner starting at 9 PM, priced at nearly $1,000 for our party, and marketed as a refined, fine-dining experience at a luxury resort. While the food itself was generally good, the overall execution and service fell far below what is expected from a resort of this caliber and price point. Service issues •Shortly after being seated, we ordered a bottle of wine. Roughly 45 minutes later we were informed that it was not in stock with no proactive effort to suggest a comparable replacement or to make it right. •Throughout the night, service felt disorganized and inattentive; it often required flagging staff down rather than being looked after consistently for such a premium event. Water went with no refills, silverware was missing, and in general the service felt like it didn’t even live up to bargain chain restaurant standards; let alone fine dining. Course pacing and timing •Despite this being a single seating where all guests arrived and ordered at the same time, course pacing was badly mismanaged. Two hours into service, many tables around us were already eating their entrées while we had not yet received our third course. •After raising concerns with the manager, we were reassured that all five courses would be completed and that we would be able to make it to the resort’s 11:45 PM fireworks, but more than 2.5 hours in we still had not received dessert. Midnight toast and missed fireworks •The champagne toast was also mishandled. We were not given champagne until we specifically asked again, just a minute or two before midnight which added to the sense that the event was poorly coordinated which felt even more disappointing given the price point. •Because of the delays and uneven pacing, we effectively missed the opportunity to properly enjoy the fireworks and New Year’s countdown around the property, which was a major part of why we chose this experience. Recommendation for others For nearly $1,000, this New Year’s Eve dinner did not deliver the polished, first-class experience implied by the resort’s branding and Palio’s fine-dining positioning. Future guests considering Palio – or any of the Wyndham Rio Mar’s other dining options - for special occasions should be cautious. The food may be good, but the service and event management on our visit were objectively sub-par for a supposed five-star resort.

If I’m being honest, I feel like it’s overpriced. The staff, with the exception of a few, commonly shuffled requests back onto the guest without meeting it. I had to stay here while the airways were shut down and was happy to pay the price, but I’ve never had so many hospitality employees tell me how expensive it would be to do something without worrying at all about the request I was actually making. For instance, the airport taxi. The hotel doesn’t offer a pickup or drop off service, which is insane given that the hotel charges ~$900/night. At that premium this is the bare minimum. The facilities were nice and the room design and decor was really lovely, but the Hyatt down the street has better amenities and room space for half the price. Why didn’t I stay there? Because they were sold out along with everyone else in the San Juan area. Not to mention, their resort fee is insane. I’ve stayed at Four Seasons with lower resort fees and more appealing infrastructure. But for me, more than anything I was really really frustrated to be a HIGHLY gluten intolerant person and staff members at the restaurants have virtually no idea what this meant. I asked for my pizza to be on a gluten freee crust and to be made gluten free. It was on the gf cauliflower crust…with its breaded and fried chicken on top. It was hard to see under the sauce they put on top of the pizza so I had a few slices before seeing this wasn’t safe to eat. They also forgot an extra dressing, silverware, and a soda I had ordered. I know this was a crazy circumstance for many of the team members, but you’re a luxury hotel, your service should be capable and informed. The Hyatt down the street? Every staff member I asked about gluten intolerance could tell me about their menus and ingredients that might not be safe. They even filled out a card to share with the kitchen upon my ordering of my meal. Furthermore I didn’t have to ask for it more than once, and I didn’t have to start getting sick to realize my food had been contaminated. The front desk folks were really kind and I appreciated that. I was initially impressed with the resort, but quickly noticed it wasn’t all it was promising for its price after about an hour. I really recommend considering the Fairmont or the Hyatt for an overall better stay and price point over the Wyndham.

We stayed at this hotel two years ago and had a completely different and genuinely pet-friendly experience. At that time, we were welcomed with pet amenities and were able to be with our dog by the pool without issue. Based on that prior stay, we confidently returned. Unfortunately, this time it felt like an entirely different hotel. Although the property still advertises itself as pet-friendly, you are now not allowed to be with your dog in almost any areas of the hotel. At the same time, dogs are not permitted to be left alone in the room, making the stay essentially impossible. You cannot use restaurants or amenities or step away — yet you also cannot bring your dog with you. This fundamental contradiction is not clearly disclosed before booking. For context, our dog is a 5-lb toy poodle — extremely small, quiet, and barely noticeable. Despite this, no flexibility or reasonable accommodation was offered. The hotel also charges $75 per night per dog, while providing zero pet amenities — no bed, no bowls, no treats, no designated areas, nothing. This is especially frustrating given that amenities were provided during our previous stay. Had these changes been clearly communicated in advance, we would never have booked again. Marketing a property as pet-friendly while making the policy unworkable in practice is misleading and unfair to returning guests. This hotel was once truly pet-friendly. It no longer is. Because of the lack of transparency, unjustified fees, and overall negative experience, I cannot recommend this property and would rate it 1–2 stars at most.

We stayed there before Thanksgiving on 2025. The views, architecture and pools are 10/10. There are 2 hot tubs and 3 pools. It may be not so spacious during holidays, but we stayed before the Tanksgiving, there were not so many people. The place is gorgeous. Food/Reastaurants are 5/10. It was the main problem for us. Unless you are ready to drive 15 minutes , you have to eat there. The restaurants were boring, with european/american food mostly. We liked the roots place at the first floor (sometimes need to make a reservation for this one), but all other places were not great. The Breakfast was worse than in a 3-star holiday inn, very disapointing ( Fruits, pankaces, ham, pastries -- everything did not taste great). 5'o clock restaurant had Macdonalds-quality food at about 30$ per person, and long wait time. Prices are fine, as long as you compare with other resourt in the US. There are service fees which we were aware of. Parking fee is about 16$ per day (we just ubered from SJ for 40$), breakfast is 24$ per person. The gift shop sells everything twice more expensive than in a regular supermarket. It does not sound nice, but it is not as bad as on other 4 or 5 start hotels on the island. Service(hotel personnel) was great. Renovated room was nice, we really liked our room! There were a lot of towels, nice robes, steamer, good selections of tea/coffe/hot chocolate. Overall, I think it is a great option for senior people/families with kids. If you want something more interesting that pools+nice service+a few fixed options for dining, just do not choose resourt in general (go to Rincon instead). I would give this place 5/5 if food was better.

Our holiday stay at the Wyndham Grand Rio Mar in Puerto Rico was absolutely amazing from start to finish. From the moment we arrived on the property, we were struck by how beautifully manicured and well maintained the grounds were. The welcome champagne toast while we waited to check in immediately set the tone for what turned out to be a truly special stay. Our room was located on the third floor and was spotless, well decorated, and extremely comfortable. The highlight of the room was the shower, which was fantastic, and the breathtaking view overlooking Turtle Cove with a panoramic view of the ocean. Waking up to that view each morning was unforgettable. Our first dinner at the resort was wonderful, and the staff consistently went above and beyond at every turn. One moment that truly stood out was when we had a rainforest bike tour scheduled. Because our five-year-old son is not yet proficient on a two-wheel bike and still needs training wheels, we assumed we might have to miss out. Instead, the staff worked their magic. With special help from Bianca, they arranged a limo golf cart and provided the tour via golf cart, which was not their standard practice. This level of accommodation and care perfectly captures the spirit of this resort. During our stay, we enjoyed beautiful days on the beach, relaxing under umbrellas with cocktails, watching my husband swim in the ocean, and building sandcastles with our son. We also reserved a poolside cabana one afternoon, which was another highlight. Having lunch and cocktails delivered directly to the cabana while being steps away from a phenomenal waterslide made for such a fun and relaxing experience. Seeing my son go down the waterslide and swim right back to me was one of those moments you never forget as a parent. The only minor note I would mention is not really a criticism of the resort itself. There are small black birds that tend to be very assertive in the outdoor dining areas, which made some outdoor meals a bit uncomfortable for me personally, as I have a bird phobia. That said, this did not have any meaningful impact on the overall experience for my husband, my son, or the trip as a whole. From start to finish, the hospitality was exceptional. The staff was consistently warm, attentive, and genuinely invested in making our stay special. This is a very family-oriented resort, and I would highly recommend it to anyone traveling with children. We left feeling relaxed, cared for, and already talking about when we can return.

Senior couple on vacation: Very satisfied with our stay, even though the hotel was going through some renovations. Very closed to El Yunque, one of the most beautiful places on earth. It has beautiful golf area, but we don’t golf (we hike 😁). Hotel personnel was very professional and polite. Always helping us find our way, since some areas were closed due to renovation. They solved any issues we had very quickly and with a smile. I will definitely go back very soon.

My husband and I stayed during the first week of December to celebrate my birthday. The property was surreal — you get breathtaking views of both the beautiful mountains and the sea. The rooms were newly renovated and gorgeous. The property was crowded. We didn’t get to use the Jacuzzis, as they were pretty full throughout our two-day (weekend) stay. The pools opened at 10 a.m., so if you’re an early bird like us, that can be inconvenient. On the bright side, the beach is right there, and you can catch a gorgeous sunrise — or if you visit during a full moon, you can enjoy the moonlight on the beach or from the hammock thoughtfully placed nearby. We dined at Roots Coastal Kitchen (reservations recommended), where we had a delicious dinner and a warm, welcoming experience — special thanks to Chayanne R. We also dined and grabbed snacks at 5 O’Clock Somewhere; the food was pretty decent, the drinks were delicious, and the service was prompt. The location is very close to El Yunque National Forest and Fajardo Marina if you want to island-hop.

After a bumpy start with the noise from construction, the manager Rene, as well as LeBron, Mili, Guzman, and bartender Jose at Caicu, really helped end my vacation in a high note. I appreciated the room switch which was further away from the construction. Just to note you are sharing all spaces with guests from Margaritaville.

Beautiful grounds with a wonderful beach. We stayed in December so the beach had a strong current. Not sure, if it's like this all year round. Our room was clean and spacious with a fluffy bed. Do keep in mind this is the kind of place where frugality is not on your mind. 2 cups of coffee at the local shop (Roots) will cost you $15. Breakfast will cost you $40 for one. I do highly recommend Iguana Restaurant. They had delicious Puerto Rican food. Unfortunately, they were renovating one of the pools right in front of our room. They did offer us a cheaper rate to come back which we definitely will. We did have a memorable time here for a beautiful wedding. The Bride and Groom were very happy. Next day we had a private pool party on the beach at one of their pools. This way a great addition to the celebration. 50 minutes away from SJU airport and 10 minutes to El Yunque :)

Our stay was apart of a work reward trip so I didn't look up or plan much in anticipation of our stay besides a few dinner reservations. It's about an hour from the airport. Transportation was arranged and check in was quick. Our room looked out at the hills and jungle tree tops which was scenic and a great sunset view. The overall cleanliness of the room was mediocre. The mattress had a gigantic, disgusting stain on the side which was visible and staring right at you ever time you walked into the room... the room just didn't feel very clean. It was easy to get new towels and water bottles from housekeeping - they were super nice and quick. The service and staff were all great. Very eager to help and take care of everything. The restaurants all actually had great food - I was pleasantly surprised. Iguanas is delicious and Roots has great pizza and snacks for the day. The beach bars had good food and drinks as well. Nothing spectacular but I've had a lot worse bar food so it was also a good surprise. Drinks and food aren't cheap here though which for the price of the hotel rooms, I was a little surprised. The only other comment was that I feel like there weren't a lot of activities to do. The casino is the size of a small conference room so after a night in there, you kind of run out of things to do. They list activities during the day but not many participants and it was mainly kids. Overall, fine for a quick getaway. I probably wouldn't come back, but if someone was looking for a cost effective place to stay in Puerto Rico on the beach I would recommend. The room cleanliness and lack of activities or things to do was the only reason for a mediocre star rating. The chairs are free on the beach to rent and the beach is nice to walk. Staff were fantastic though and do a great job with hospitality. The ocean view are also great!

Honestly I loved staying at the Wyndham grand rio! This is a hotel/community about 30 mins outside of San Juan right on the beach! The resort is very secure, you have to go through two security points before you get to where you are staying. The property offers multiple pools, golfing, dining and more. The highlight of this resort was that you were so close to the ocean and the resort provides lounging chairs to soak up the sun on the beach, no need to bring your own. I would suggest bringing bug spray as we definitely got quite a few bug bites while staying here as well as your hydrocortisone. Food options in this area is limited FYI. A short drive there are several fast food spots and a grocery store. They have a restaurant in the complex but it is on the spendy side so definitely not an every night option in my opinion. If you are considering staying here I would definitely encourage you to do so!

Company paid for our 4 day trip. The thought of coming back here on my own dime is laughable! Everything you could buy onsite is crazy overpriced. Room service- $60 for a small (gross) pizza and two soda cans. $9 coffee at the cafe...$10 beer at the bar. Was irritating that we can't swim after 10pm- Thats ridiculous for adults on vacation. Casino conference room is a joke, it remind me of the episode of The Office when they did casino night haha. The best thing they have is a Hertz car rental on site. The best part of our trip was getting a car and leaving the resort to explore the island. Next time I go to PR, I will get an Airbnb and rental car. No need to overpay for fake wannabe fancy bull crap. **I will give a shout out to the staff. They are incredibly helpful and hard working. I am sure they are well underpaid and all these massive profits don't benefit them. They are the only reason I have this place 2 stars instead of 1

Overall, it is a beautiful place. It is expensive and there aren't many options open at different hours, so unless you have a car, be prepared to spend a good amount here. The transport is unclear on the website, as it seems you can book through them, but in reality, you cannot. It is expensive through the link they have, but you can Uber for half the cost.

i really liked this resort. we were greeted with free margaritas and a really kind staff. I truly felt every single person was so welcoming and truly went above and beyond. Rooms are quite standard for a hotel room, I appreciated that ours had stove/microwave for leftovers/cooking to save money! The food is great as well. I truly feel that guests could never leave the resort and still have an amazing time. The resort is more secluded on the island which I really enjoyed. The beach is fully private as well, which was beautiful and right on the resort. The pool/hot-tub were kept very clean. I loved the poolside bar! Important to note: this resort is closer to the rainforest so it can experience more rain than other parts of the island. Resort is about 15-25 minutes away from luquillo, an hour away from San Juan, essentially about an average of a 30 min drive to most places but certainly not all! There's a convenience/liquor/gift store all in one right outside of the resort which is also so helpful! My two pieces of advice for improvement; some amenities are quite expensive; especially golf/gift shop prices. Resort is aware there is a lack of grocery stores in the area and def crank those prices haha. I believe two coca-colas at the gift shop came to around $15. Golf is also about $270 for one person to golf 18 holes, rent clubs+balls

I visited this hotel last year and just reviewed pictures that reminded me to leave a review. I planned and booked this hotel due to the distance from tourist traps of San Juan and it's distance to the El Yunque Rainforest where me and my guest would enjoy zip lining, kayaking, quads, restaurants and the scenery each day we were there. The hotel was large and clean. I was very specific on booking this trip before spring break so there would be less of a crowd. Our room was excellent and the view, although not an ocean view, was still worth looking at. We did room service for breakfast on the days I had morning activities planned and it was very good and filling. They had plenty of restaurants available but be sure to make reservations for the fancy ones. We even noticed that they have several banquet rooms available and a shop for necessities.

This resort was fantastic Wyndham as a whole is awful but this resort the employees were amazing so kind and helpful,The resort was very clean the rooms smelled so good the beds were so soft and every morning breakfast buffet was always yummy me and my wife work hard and get to enjoy the luxuries of life, overall the stay at the resort was well worth every penny we spent, If you never been to Puerto Rico I highly recommend saving up and going it has lots to do.

We had some friends who are members and were staying at the hotel over the weekend. They invited us to visit for the day. We went to the pool and then to Iguana's for dinner. It was lots of fun. Our kids played all day. They loved the slide. It's not a big slide but it was fun. We had drinks at the bar by the pool. Service was very good. Afterwards we went to the golf clubhouse where we showered and changed before having dinner at Iguanas, which was amazing. It was the perfect day.

My first visit to Puerto Rico was made extremely special not only by my company ADP, but by the beautiful people of Puerto Rico and the Wyndham Grand Rio. My experience was amazing the beautiful scenery and tranquil resort was the perfect place to reset. The Puerto Rican people uniquely genuine and the opportunity to soak up their culture is a one of a kind experience. The hotels overall customer service experience is above satisfactory they are constantly reaching out for feedback on a daily basis and striving to do better. There is a beautiful art gallery, tons of activities on a daily basis, multiple restaurants and bars, 3 pools, the public beach right on the edge of the resort. Not to mention a casino for my gamblers out there. If you're visiting Puerto Rico San Juan, this resort is an amazing option for individuals or families to stay.

I would not ever recommend this hotel. We just spent a week at the resort and the food and drinks are absolutely outrageously expensive! You can spend half the money at a fantastic all inclusive on almost any other island in the Caribbean. (AND I DO MEAN HALF!) The other issue was I made 2 tee times WEEKS in advance for my husband. I had the confirmation email with me. They flat out refused to honor them. They said due to an issue with one of their other courses flooding they had to make priorities and we we NOT their priority even though we had proof of our confirmed times. TERRIBLE TERRIBLE customer services. I ask on multiple officiations for the golf director to call me and he never did. Trust me I have been to NUMNEROUS resorts and this one was by far the worst all around.

The Wyndham Hotel is beautiful. I was staying at an airbnb and bought the day pass to be able to use the pool facilities. The hotel was cleaned and the employees were very helpful. The pool employees hosted a lot of games, where you could win free drinks from the bar. The people working in the casino were great! I really appreciate Brenda for being kind :) Shout out to Roots, a restaurant at the hotel, for being delicious and having great servers.

We had top notch service here and wish we could have stayed longer! Reynaldo at guest check in was amazing and very accommodating and made sure we had a spectacular stay. We also had a great time with Luis during his fitness class he was professional, friendly and knowledgeable. Wish we had more time to try the other activities!!

Great beach access and proximity to off resort activities that are far away from the tourist trap San Juan. Standard rooms are more then enough for anybody that doesn't want to spend much time at the resort from your return back from the quad runners, rain forrest hikes or zip lining and ect. You can relax in one of the many resort features without feeling like you have a basic package if you do. The estate is huge with many unused venues, hallways, parking lots, restaurants, bars on top of tennis courts and golfing galore. Even though this is a "golfing resort" you need not walk an inch on the range just to feel like you paid for the high roller package. We passed time share villas, what looked like long term condo units outside the main property, standard single rooms , double, family size and suites in the main property that was extremely well maintained. The night creature sounds pumped over the well hidden speakers throughout the property is something new to me, though. The staff meet our every expectations and for the times that we experienced that they did not, an effort was made to overcome it without attitude or debate. One of the bartenders spilled one of my drinks and craped out afterward. I tipped him well that night. He seemed to be so young and frustrated that the next day I felt like giving him an unsolicited acknowledgement and an example of how to recover and keep himself in the customers good graces enough to keep his gratuities going. As with any accommodations, I suggest the you always call at least a week ahead of your physical arrival if not at the time of booking to confirm all out of pocket expenses. This hotel has a 22% daily "hotel accommodation" charge (that is taxed at 11%) that adds up. This charge;no matter the package, seems like an up sell but I blame ourselves for not confirming that it was required upon checking in. At our time of vist the parking was $15 a day, drinks were appropriately priced but remember this before you pull out cash, everything is charged to your room with a standard gratuity percentage added. Our room stayed clean each day. Dislpite the drunk couple next to us at the bar, that explined and complined about. Noi dobt it was because of how they treated the staff. I was impressed by the Pariqua, the Dos Muderos rum I was introduced to; now my Hennesy replacement, the Boriqua pork, for us garlic lovers, and the peanut butter ice cream all in the same resort. I must say that making reservations in one of the many restaurants is vital and to not assume because you are a first, a table is available for walking in. Early March and leaving before the 15th seemed ideal to not have to deal with a college crowd. Family size activity sewm started up closer to the 15th rather then the single digit days where we experienced little to no hall running and kid caious. We did hear one adult scrubb his face and bounce his body outside our room from what seemed like an unexpeirenced flip-flop run away from what, we don't know at 11:45 p.m. The staff was heard investigating not to long after. Spend your here!

Been 3 years since we were here last. Beautiful pool and beach front spots here. The weather has been fantastic since our first couple of days here so far. Lots of drink and food options here. The cabanas are lovely retreats from the sun. Refreshing cocktails and swim up bar too. The staff are all super friendly and helpful too. No pics at the casino. Got yelled at for taking one exterior photo.

I recently had a non-refundable booking with Wyndham Hotel that I needed to cancel due to the sudden passing of a family member. Despite the reservation being non-refundable, the Wyndham team showed incredible compassion and understanding. I had to cancel just two days before my trip after receiving the devastating news. The entire process was smooth, and the representatives were very sympathetic to my loss. They promptly decided to give me a full refund, which was a great relief during such a difficult time. Although I didn't get to stay at the hotel, I am confident that I would have enjoyed my time there with my family. The level of empathy and exceptional customer service I received has made me a loyal customer. I will definitely be booking again once I am mentally ready to travel after mourning. Thank you, Wyndham, for your kindness and outstanding service. Rating:

We had a massive cockroach in our room on day 1. Requested a room change and they did give us a new room. That day, another cockroach in the new room. I understand this comes with the island however on the 6th and 7th floors and for the price we're paying, I shouldn't be dealing with roaches in the room. Half, if not more, of the resort is closed. We paid full price and were not notified of the construction until 3 weeks prior to our stay. We booked months ago. There is 1 single pool for everybody to be using right now. They advertise 9 restaurants when in reality, there is literally 1 that we have been able to get into. Drinks at the pool bar are all $20. Feels like we have paid and are continuing to pay an absolutely insane amount considering the construction, bugs, etc. Why we were not given a discounted price, or minimally notified of the closures more than 3 weeks out, is ridiculous, Pretty disappointed as this trip was supposed to be super exciting for us.

This place is great if money is no object or you're heading here for any sort of event, but as a person with a conscious when it comes to eco tourism, this is the last place I'd spend my money again. The outside looks great, the lobbies and restaurants are lavish, but the rooms - at least for hotel guests, are rather bad. Also, "Margarita Ville" the new "timeshare" BS is pushed so hard, you feel, and are treated like, a second rate guest. It's just extremely bizarre to me. For ~$400 a night I was stuck with a room that kinda smelled like mold & the bathroom fan was broken. This resort sells itself as having "10 restaurants", but it's really only 3 & the rest are pretty much bars that are basically reiterations of the other restaurants. Averaged about $200-$450 per meal,for 4 people. Off resort, a meal for 4 was about $100-$150 and was better than what we had on the resort. If I did it all over again, I'd get a great villa somewhere through AirBnB, rent a vehicle & hire a local tour guide for a few days to get the lay of the land and really experience Puerto Rico. A 4 or 5 bedroom beachfront villa costs about the same as 1 decent room at this resort. I spoke with a number of locals who either work for, or with, this resort - they all say the same thing, hardly any money gets kicked back to the locals. Minimum wage just recently went up to $9/hr. I get that it's a "luxury" experience, but it just doesn't sit well with me knowing what I do. But, if you buy into the time share thing or don't care about the local economy, I'm assuming it's a much different experience.

We stayed at the Wyndham for several days as we celebrated our son's wedding at a site nearby. The hotel has wonderful grounds. They have several swimming pool areas, I counted at least 3-4 different areas. They also have access to an amazing beach area. We went to the beach everyday we were there. For those who like to gamble, they have a casino as well. All areas of the hotel are well maintained and the staff is always very pleasant. The room we stay at was very roomy. The bed and pillows were like sleeping on a cloud. It was so comfortable. Our room had a balcony with the view of the ocean. I woke up every day and watched the sunrise every morning, a stunning view. The bathrooms were rather large and comfortable. We held a breakfast for the day of the rehearsal and the staff at the Wyndham did a phenomenal job in helping us put together the event. It was held in a tent area by one of the pools but it was very private and the breakfast was delicious. The members of the wedding party all enjoyed it. Overall we loved our stay there and would definitely stay there again.

Just an amazing stay for vacation the access to the beach I love it. I got to see sunrise and also the staff very attentive

Solid place to stay if you are looking for the traditional higher end resort feel that is quieter than what you would find in San Juan. The best part of the hotel is that it is on a beautiful stretch of beach with plenty of free chairs and umbrellas to relax in. There are three pool areas to choose from: one for kids with a water slide, a quieter chill pool with cabanas (but limited seating), and the party pool by the Margaritaville setup. The rooms are pretty standard. We had the rain forest view which was nice to see the mountains and forests while listening to all the chirping frogs. If you don't want to hear the music and people at the pool, forest view is the side you want though I'm sure the beach views are great. We didn't have a car which meant all our meals were at the hotel restaurants. They have a decent amount of options but all the menus are pretty similar to be honest. Food was fine but the prices are on the higher side - similar to what you expect at a nice restaurant in a big city. If I had a car I would have rather explored the local restaurants by the highway to try out the authentic Puerto Rican fare. As far as Covid precautions go, the hotel is pretty on top of things. Temperature check when your arrive, wristbands to wear to verify you are vaccinated, and guests wearing masks when walking though the hotel. We did book at the busiest time of year so prices are incredibly high so value-wise it wasn't the greatest ROI. However, it was our baby moon so we decided to splurge. I did see prices significantly drop towards the end of summer so maybe skip July 4th week if you want to save a bit of money. If you enjoy sunrises on the beach make sure to cover your legs or bring bug spray. Most beaches in PR have sand flies that are the size of pepper flakes that are active when it is cool out. They had a feast on my legs and I spent the last day at the resort itchy after being covered with bites.

It was lovely, clean and they had gluten free options, but be careful bc then ones that come with fries technically those are fried in the same oil as non GF things. Marcos the beach attendant was so helpful with chairs and towels. We took a stroll on each side of the beach, enjoyed all 3 pools, sat in the jacuzzi, dipped in the pool, went up to the swim up bar for a mojito. I even enjoyed the fire pit as they played great music too! Tip, never leave your hotel balcony door open for long periods of time, your AC will shut off and the entire room will get super damp. Ooops! Overall it was a great stay and there is a lot to do on the property! We hope to go back soon!

Check your receipts. I booked a trip through a third party and paid in full. on arrival you have to put a card down for room charges and resort fees. I had a $823, $600, $300 and $200 charge. Even though I didn't make room charges. When i checked out I got an itemized receipt and paid with a different payment method. those charges stayed on hold for 5 days even though I paid in full. They then released the money but took out $1000. I called the hotel and spoke to a supervisor who said it was the balance of the room. I informed her it was paid in full back in august and she confirmed with the third party. Said she would issue a refund the refund was pending for two days and then cancelled.

What an amazing time! We chose to valet because it was worth it to not have to walk to the self parking area. From our arrival to our check out we such a great time on the property. We had an ocean view king which was more than comfortable. Housekeeping was completed daily. I absoulutly loved having a wrist band room key, although having one for the resort and the pool gave you a wrist full. We had no issues having chairs on the beach or the pool. They had a system set up to rotate in the pool but they never had to use it. They have everything you need to make your stay fun. I like the beach bar 5 o'clock but you had to have a "seat " to be able to get a drink. The one night we asked another couple if we could join them, thankfully they let us share their table to get refills.

Billing was wrong and deliberately complicated. The resort did not honor their promotion that we booked through their website, and also charged us extra for golf even though we had a rain check. The front desk did not want to review our charges when we checked out, gave us wrong information about the golf course saying no that the golf course wasn't open at 8:00 am (of course it is), and suggested we call to dispute charges. When we called once we got home, they were very slow (three days) in calling us back and still did not resolve the issue. We had teenagers with us, and the activities like pool tables and basketball courts were shut down by 6:00 pm. When our kids went to play golf (they brought their own clubs) the clubhouse workers were rude to them. They also made me and my husband purchase golf shirts (we were wearing sun protection shirts) to go out on the course to just watch them play. Once we paid for the shirts AND the golf cart to supervise our kids, we kept the shirts in the bag, and no one even asked us put the shirts on our body. Also the prices were too high. For example the same beer at the resort cost $7 versus going to a place outside the resort was $3. The cost of the vacation, including the food, drinks and purchasable items did not match the service provided. In other words, it wasn't worth the price.

The customer service at Rio Mar was one of the I have experienced at a hotel. Everyone was pleasant and helpful. The bartenders at Caicu Bar were amazing. They were engaging and made our experiences memorable! The food at Roots and Caicu was simply fantastic! I would go back for the food! Another reviewer mentioned stray dogs. We did see one or two however they were on the public beach adjacent to the hotel. It was not a big deal in my opinion. I plan on returning soon!

This is my happy place, love this resort. The staff is very accommodating, especially when something is not working in the owners favor. Welcome drink is fantastic. Food is extremely overpriced (ie: wings - 6 $18.00; not flavorful at all). I recommend you eat at the kiosko about 2-3 miles away. Don't ride the cab to kiosko ($20.00 each way), get a Uber may take longer but worth the price ($5-7) each way. Don't ride shuttle transportation to/from hotel - $50.00 per person. Uber from airport was $40.00 (2 of us) Any questions? Feel free to ask

Mrs. M Williams made our morning. We had arrived a few minutes after they stop serving breakfast and Mrs. M Williams made an exception and allowed us to order breakfast anyway. This may seem like no biggie, but it saved us from driving elsewhere wasting vacation time and not enjoying the pool. She was super kind and professional. Thank you Mrs Williams! You are amazing

I stayed at the hotel a few years ago the service was great. What is concerning is the pet population. Wyndam resort has at least 8 dogs on premises that are emaciated and starving they have no shelter we found then by the tennis court. What is wyndam a multibillion dollar company doing to help the pet population of puerto rico? Those dogs are on your property help them sterilized them find them home. You make massive amount of food for a few guest help and fee your animals on your grounds. Disturbing

Love this place, the only thing as many have said - it lacks activities and things to do. But, if you're ok with just lounging and soaking up sun at the pool or beach and just relaxing then this is the place for you. Also, as an FYI food and drinks on a daily basis will cost you an arm and a leg - be ready to spend. I recommend to rent a vehicle and go out nearby to eat breakfast, lunch and dinner. My family and I do it every time we visit and it's very cost effective then dinning at the resort. Food at the resort is definitely good, but not for the price. Resort/hotel shuts down kind of early so again not much to do late at night - and again great reason to have a car.

The Wyndham hotel overall was a nice get away and had a great vibe. The only downfall of this hotel is the esthetic. It needs a major upgrade for the price.

What a terrible and poorly run hotel. Windham's are the most poorly managed hotels I have ever encountered. My most recent experience was during the hurricane here in Puerto Rico. I live on the Wyndham property and went up to the hotel to feel safe and to charge my phone. I was greeted by security who told me I had to leave and that the hotel was only open to its guess. This was despite the fact that 80% of the lobby was vacant! I conveyed that I eat at the hotel 3 to 4 times a week and was hoping to simply charge my phone so I could let others know I was safe. My request was met with a strong Too Bad! As an American owned company, this is the antithesis of welcoming and creating a safe environment!. The general manager of the hotel should be terminated and Wyndham should be embarrassed to wave an American flag on its property. I will go out of my way to stay at any other large hotel chain rather than a Wyndham going forward. Please take note that this is how Wyndham treats the general public who frequently dines and stays at Wyndham hotels. Going forward I'll be happy to give my business to the Hyatt which office a cleaner, friendlier and overall better lodging experience!

This resort is so beautiful and most the staff are so friendly and accommodating, but the hallways and rooms smell so bad of mildew. I realize it's because of the humidity, but I've stayed at other hotels in Puerto Rico on the beach and they didn't stink like that.

Overall, I had an extremely positive experience here. I am writing this review in the car on the way out of the resort so that I can write the most accurate account possible. Below are my primary positives and negatives of my stay! (For the record, I am a teenage girl writing this review which may affect the things I focus on). Positives: -The POOLS are terrific. Clean and not at all crowded. Especially earlier in the morning they were practically empty (often entirely empty), though the amount of people may fluctuate based on the time of year (we went in mid-June). -The BEACH is great. Free chairs and umbrellas are available (with staff to help you set up if you need it). It was similarly uncrowded and there is plenty of space to spread out if there are more people. The water is perfect but beware of big waves if you have small children (or sunglasses/hats that could fly off, as my mom learned on day one!). -Our ROOM was lovely. We had an ocean view that was absolutely gorgeous. We booked a standard room with two queen beds which fit our family of four just fine. The balcony was very nice to sit out on and to dry bathing suits on! -The STAFF is lovely. Everyone I encountered - from the people handing out towels to use at the pool to the restaurant servers to the housekeeping staff - was kind and helpful. On my way out of the hotel after checking out one staff member was quick to grab my heavy suitcase and carry it down the stairs for me without me even asking. -The entire resort is incredibly CLEAN! I am a self-proclaimed germaphobe which makes me very aware of that sort of thing. I tend to dislike outdoor pools due to bugs, leaves, dirt, etc, but all of the pools (even the kids pool) are crystal-clear and debris-free! Similarly, the pool chairs and beach chairs were always very clean. The grounds were kept nice and pathways clear. The room was also clean and the housekeeping staff kept it that way for the duration of our trip. Negatives: - There are three pools, one of which is the "quiet pool." Unfortunately, the two other pools (which are on either side) are almost constantly blasting music, making the "quiet pool" not-so-quiet. I found that if I needed some quiet-time, the beach was the perfect place to get it. So overall it did not cause too much of a problem. -The food is pricey and there are not a lot of options. The quality is perfectly good but it did cost a fair amount and the few restaurants had pretty similar menus. Getting food in town was much better than at the resort (so I highly recommend doing that). -On our last night, they had a band which blasted music until around 11pm. My family had a hard time falling asleep as the noise came into the room (our room looked right onto the loud pool- other rooms were probably quieter).

THEY WILL SCAM YOU! I attempted to make a reservation for a $350/night room for a room for four. There was a room available with a King bed and pull-out couch. I had some problems online so I had to call reservations. When I called I spoke to Leonard.He explained that there was another room, The Family Suite, that might work better.He said he spoke to his manager and that room was usually $1,000/night but could give it to us for an upgrade fee of $500/night. I thought this was okay. A little more than the $350 I originally wanted to spend but $500 would be okay for the larger room, so I agreed to the $500 "upgrade". When I arrived the rate listed showed the rate at $823 for the first two nights and then $296 for the next two nights. I was surprised but calculated that this was about $500 per night so I was was okay with it even if it wasn't exact and seemed to be a little more, so I agreed. When we checked out we were presented with the final bill I saw those rates we were charged PLUS a $500 upgrade fee for each night (plus the associated resort fees and taxes)!!!! This came out to an additional $3,385.50!!! I was never presented that this was an ADDITIONAL FEE!!! I was under the impression from my initial conversation that the $500 was the rate! And this was totally hidden from me until checkout. I was scammed! I encourage EVERYONE to STAY AWAY FROM THIS HOTEL! THEY WILL SCAM YOU! Incidentally, as of June 2022, Wyndham no longer owns this property and it is owned by a private equity firm, Liongrove (which only owns 3 hotels currently).

We spent a week at the resort. Had amazing experiences. Particular thanks to Jailene at the It's 5oclock somewhere bar and Joann in Marbella restaurant for a special experience. And to Andre at Caicu. Great time for the family.

First let me say - the staff is lovely, the place is clean and well taken care of with all safetly precautions taken. Just some things to know... - you will hear music everywhere, so if you want to quietly read a book...ain't gonna happen. even the quiet pool has the echo of Baby Shark playing on rotation and people yelling about limbo. - same at the beach... people apparently travel with their boom boxes, so expect blasting celine dion on your right and salsa on your left. - there aren't any places to sit out doors and relax unless you're at the pools or drinking. - finding seating at the pool can be tricky. people leave towels on every chair because there is no towel disposal by the pool making it hard to determine if a chair is occupied or not. - for some reason I cannot fathom the barista closes early and at either shop selling coffee... be prepared to wait 15-30 minutes for even the simplest order as staff is stopped to answer a million questions from managers who just clog up with works... it was unbearable. The hotel is isolated so there really is nothing beyond it. You will need to take a car anywhere beyond the property. We were told repeatedly to use much more expensive taxis, but less expensive Uber's were easy to get and reliable. I know this may sound like a negative review, but I don't want it to...I just want people to be aware of what they are getting... it's likely great for families, and people that love drinks and hubbub, not quiet. Again...staff was attentive and helpful. The pools are beautiful and open 8 - 10 pm.

I stay here 2-3 times a year since 2010. I will not stay anywhere else in PR. This is my family. However, I gotta say there are 3 people that made that trip extra special. Juan, Jacob and Feteriza They work at the restaurant that serves breakfast. Professional and friendly service. Juan is a natural leader. Jacob was attentive to my needs and made great food suggestions and Feteriza took a few pictures for me. I could stay at any hotel. But being treated as family is extremely important. The hotel is clean and modern. Staff friendly. And more upscale which I love.

1. First thing that pissed me off - they keep 2 PARROTS in cages that they CUT THE WINGS OF & cage them in the front for people's entertainment. Claiming they are apart of the "Rio Family". DISGUSTING.( employees confirmed that they do that, they even think it's messed up) 2. FOOD- This place is unnecessarily expensive. $5 dollars for a shitty bottle of water, sometimes my SAME cocktail would be $17.00 with out tip and other times $11. Was not consistent. lattes - $10. - Food is good, Pricey as well. 3. Room - mold in the vents, literally a handful of people, including me had issues breathing/ throat issues while staying here. 4. Beach is okay - you will get eaten alive by sand flys- pool is okay 5. Ubers do not pick up from the hotel - you have to book a taxi - 70$. The year prior, the guy charged me 90$ when everyone else paid 70.

When you walk in be ready for an amazing view of the ocean waves and palm trees; breathtaking! Checking in was easy and staff spoke English which was great for those with language barriers. Safe, covid procedures followed by islands regulations. Rooms were clean but no blow dryer nor microwave. Restaurants on site more overpriced and food was above decent. Premises were clean and overall it was a great experience with amazing views

Breaksfast brunch at the Marbella's restaurant was delightful. The expresso coffee and mimosas were really good. Plenty of fresh fruits. Love the gluten free waffle. Our server Genesis was excelent. Great brunch experience.

It was a lovely hotel. Staff was fantastic, courteous and kind. Bed was perfect, which is a major plus on a trip. Air conditioning sensor went off one night and it was fixed within 5 minutes. Similar to other patron, my only complaint is really the pool. The quiet pool isn't quiet. There is music, repetitive music, everywhere. And at that one pool; it took 1.5 hours to get a drink. I figured that out in the first day and worked around it.

Beautiful on the outside but it's old and smells like mildew inside. Plus the furniture is old, rusty and nasty. I had to ask for a new room. My experience was surprisingly unpleasant. The food was overpriced and I was underwhelmed after I found the issues to be challenging once I got there and saw how unkept this "resort" was.

Staying in this Wyndham Grand Resort was one of my best experience. Marvelous and relaxed ambiance on the entire resort. The resort was divided into two buildings - the Rio Mar Beach Resort and the Margaritaville Vacation Club. We stayed at the later. We attended a renewal of vows during the week we were here . Every one in our group had an oceanfront view rooms with a private balcony. We were all assigned on the 4th floor and my husband and I stayed in a cheery studio type room. The room has a kitchen and was provided with our own Margarita maker. Bathroom is descent and the entire room is very clean and neat. We didn't asked for room service not until on our 3rd day. Clothes and dryer room is just a crossed our room. We were welcomed by accommodating staff when we walked in for check in. While waiting for our room to get ready, we browsed the place and instantly connected . We tried the in house restaurant Marbella on our first night- very modern and absolutely gorgeous place. We were given good recommendations and persuaded to try Puerto Rico's specialty dishes - their Kan kan and Mofongo: Absolutely tasteful. We cant help ourselves not to try their buffet breakfast service on our last day. There are other dining options inside the resort that we did enjoy e.g. It's 5 Oclock Somewhere, , Tiki Hut bar and grill. We had easy access to the hot tub from our room building. There was no night during our stay before going to bed that we didn't enjoy the tub. We had our own reserved cabana closed to the hot tub - our celebrants are one of the property / time share owners. There are other pools that served everyone's age group - slide pools for kids, a swim up bar and a quiet pool for adults. The beach is absolutely amazing- fine sand, clean lounge area, swift water waves. The resort is very close to the El Yunque Rainforest. It's taxi/car service was easily available on time we planned out for an outing nearby. There is a casino, gift shop , spa and bar inside the building. The parking in the lower level easily filled up. Lots of amenities that definitely we'd loved. Listed resort programs were enjoyable especially their 12-1 PM every day free Margarita in the hotel lobby. Good staff. I recommend this palce.

I was hoping for much more...the service is terrible, some of the staff is rude. They don't have waitstaff float the pool or beach (which I have seen everywhere else). We waited over an hour for one poolside plain cheese quesadilla (which was $20 without tip or tax). The food was below mediocre. In fact, no one on our trip enjoyed the food except for the food at one tapas place. On our last day, the hotel ran out of most breakfast foods and were unable to accommodate a simple waffle room service order-- they clearly were not prepared for the number of guests during a holiday week. The rooms were so so at best...I didn't feel like I was in paradise at all and I don't recommend it here.

This is my ninth time visiting amazing Puerto Rico. Normally we stay at the Condado area, which is closer to Old San Juan. This hotel is near the rain forest and not much else. We decided to go to the hotel due to its many amenities. However while some parts are modernized, a lot feels dated. The rooms are extremely moist and need an update. We ate at iguanas and roots. The fancier restaurant iguanas was only ok for the price. Roots was significantly better. The pools are nice but nothing special. The beach is much better than the ones in the Condado area. The worst part is that they are constantly trying to sell you a timeshare.

I stayed at this hotel for a wedding and had a wonderful time! The staff was friendly, the pools and hot tubs were very nice and fun, the grounds are sprawling and lovely, the convenient beach access and staff that helps set up your chairs and Umbrellas is great, and the drinks and food were great! I definitely recommend the Roots restaurant and the buffet breakfast.

I stayed at ocean villas on this properties for 6 days . Although I booked it through air bnb I wanted to say this property is well maintained , very close approximation to the El Yunque Rainforest if you are going there , has private beach access , multiple pools , golf course , beautiful rooms and villas with ocean views overlooking the balcony . Spacious . Highly recommended .