emilya388
Google
Definitely not a 4 star hotel. ||We are here for a week stay, holidaying from Qld with our two young children. Unfortunately, especially given the price tag, we were very disappointed.||There is a thick layer of dust around the edges of every room, and the insides of the wardrobes look like they may never have actually been vacuumed. Bedside tables are also thick with dust, like they haven't been wiped down between stays. If you have a dust allergy, ask in advance for this to be actually cleaned I guess.||Many many spots of mould on 3 of the shower walls, ceiling, and on exhaust vent. Looks like they clean up to a certain height then stop. If you have a mould allergy, I guess also ask for this to be specifically cleaned. ||As it is listed as a 4 star hotel, I expected to find a guest information brochure in the room. There is no such information to be found. No pack of bathroom amenities like we've seen in other 4 star hotels (shower cap, toothpicks etc), one single extra toilet roll. Basic tea and coffee caddy that you have to call to have restocked as housekeeping operate very sparsely.||No food options on site, which I had thought was maybe an error of the website. Turns out it's not - there aren't any food options available. I called reception to ask, since there was no information anywhere, and was told that they have no partnerships with any food outlets except a 10% discount at the steakhouse next door. Again, I was under the impression that a 4 star hotel was required to have food options of some variety. ||The bedrooms are small and poorly designed. In the main bedroom you cannot fit between the bed and the door unless you close the door. In the second bedroom, it was configured with two single beds - the door is blocked open beside one of the beds and cannot be shut. The alternative is to have it permanently almost closed, and squeeze through the gap into the room (if you were a larger person you wouldn't be able to fit). This means that we had to leave the door permanently open, limiting what we could do once the kids were in bed due to the door opening into the living area.||In terms of service, on our third day housekeeping came through. This was the only day they came through out of the 8 we were there - good in terms of environment, bad in terms of rubbish build up and towels that wouldn't dry.||One aircon/heater in the main area, so staying in the middle of winter meant we had to leave the bedroom doors open at night anyway in an attempt to get some warmth into the bedrooms. One single extra blanket in the main bedroom, none in the second room. We weren't particularly warm any night. ||Parents, this next bit is for you: They somehow managed to collect our kid's soft toy in amongst the bedding. Kiddo had 'tucked in' the toy when we left for the day and it was gone when we returned. Our other child's toy was there, but this one wasnt. We called reception that evening when we realised it was missing (after checking all through the room, pulling out the bed etc) and were told that they would check with housekeeping in the morning as they'd gone home for the day. Cue very sad small child without their toy to sleep with. Cut to the next afternoon and we went down to reception to ask about it. Turns out they hadn't talked with housekeeping, but "they haven't logged that they've found anything". Again, sad child. Skip to the following day (day 3 of missing toy) - go down in the morning to ask, to be told that they haven't spoken with housekeeping yet, and that laundry is sent off site so they'll have to check with the laundry company. Why this hasn't been done yet it beyond me. We ask what they will do if the toy can't be found, and were told that the level of management who can handle those requests won't be back until Monday. Monday (day 4) rolls around and we get an email saying *we* must have lost it because the laundry service 'doesn't have it'. Language of the email was quite uncaring, which is upsetting given its a child's toy. Zero offer of compensation or any ounce of caring, like they thought we were making it up or something. Fellow parents will understand how upsetting this was and is for our child. It was a toy we'd bought on our first day in Melbourne (they prefer to sleep with one, but we didn't want to bring one from home in case it got lost... go figure) but if it'd been a long-time special toy it would have been even worse. ||It's now 2 full days after our stay and we've not had any further communication, despite replying to the uncaring email. We had to go out on our last day and buy another one of the toy. ||5 separate times during our 8 day stay reception called us (including our personal mobile) to push us to attend an information session. In exchange we'd get breakfast (during the session I assumed) and a gift card. We declined each time, and yet they kept pushing. I can only assume the information sessions was an attempt to sell us on some new apartments they are building, as there were signs in the elevators and lobby about this. Not something we were interested in.||If they showed the same level of care and determination trying to find our toy instead of trying to sell us something, I might feel a bit different about them.||We won't be returning to the Wyndham. Location was really good, everything else was mid at absolute best. Absolutely no where near a 4 star hotel. Except for the price, I'd believe that it was a 2 or 3 star hotel.
