Sarah D.
Google
Our family (2 adults, 2 teens) arrived at the Wyndham exhausted after a delayed 8-hour flight from Fiji. After check-in, we were handed off to a staff member who said she was going to “orient” us to the hotel, but it quickly became apparent that she was attempting to pressure us into a timeshare pitch. I had to say “no” three separate times — very firmly by the end. The last thing we wanted to deal with - it was pushy, rude, and inappropriate.
The front desk also presses prebooking multiple nights at the First Parking garage for $30 per night. We discovered that by signing up directly with the garage (a free membership), parking was only $8 per night. Representing $30 as the standard rate felt disingenuous.
Our 2-bedroom apartment was inadequately prepared for our arrival. There was an intermittent beeping in the living room — the front desk ultimately told us it was the dishwasher needing a reset. The room had only three towels for four people and no bodywash in the shower, so we had to call down again to request both. These are very basic service elements that should be addressed when turning over a room.
The room itself - the bedrooms are very small and the single a/c unit in the living area does nothing to heat or cool the bedrooms. So, although the point of a 2-bed is privacy, if you don’t want to either boil or freeze you need to leave the doors open at night. The lighting in the bathroom is so poor that it’s impossible to apply makeup without looking like Tim Curry (clown or transvestite role- you choose), and there are no lamps in the living area - just overhead lights. So either deal with massive glare on the TV or sit in the dark (or .. do what we did and move a bedside lamp to the living room). The street noise is loud, we had to turn white noise on to sleep, but the rooms are very dark at night, which is either a pro or a con (depending on if you need to use the toilet at night).
After two nights’ stay, our garbage cans were full and our towels were damp, so we requested housekeeping. It was only then that we were told the hotel only offers a single mid-stay clean. I asked for an early clean the next day, and we left at 9:00am. When we returned at 1:30pm — hoping to nap — the room had still not been serviced. Calling the front desk resulted in the phone ringing out for 10 minutes straight. When I finally gave up and went down in person at 2:00pm, I was told they prioritize checkout rooms first and housekeeping “should” get to ours before they stop work at 3:00pm. Realistically, it did not seem like the room was ever on the cleaning plan.
We were left with two choices: wait another night with full trash cans and damp towels, or ask for an immediate clean & leave the room again, find somewhere else to sit and wait for them to finish — completely defeating the purpose of returning to rest in the middle of a hectic day with early evening plans.
The hotel is in a great location and is decently clean and comfortable, but the service is inept — disorganized, poorly coordinated, and unable to deliver a standard level of guest support. I noticed after writing this review that many other guests have raised similar concerns and management has expressed regret and to take the feedback - obviously just lip service as nothing has changed. Between the aggressive timeshare pitch, lack of basic room preparation, and failures in communication & follow-through, we would not stay here again and would not recommend it to others.
