Wyndham Palmas Beach and Golf Boutique Resort

Very disappointing stay, completely below expectations for a 4-star Wyndham hotel. We paid over $700 per night, and the problems started immediately. The room has a serious humidity issue: if the AC isn’t running 24/7 at very low temperatures, the floor gets wet from condensation. With a 10-month-old baby, this is unsafe, yet keeping the room that cold made him sick. Basic amenities were missing: Only one beach umbrella for all guests No pool towels available No bedside power outlets Cleanliness was also poor: sand in the bed and a dirty exterior seating area. Breakfast was extremely limited, and even a simple omelet required an extra charge, which is unacceptable at this price point. The staff was disorganized and poorly informed. We were told the gym opened at 6am — it actually opened at 10am. I sent a formal complaint by email during our stay and received no response. This hotel does not meet Wyndham standards and is absolutely not worth the price. Would not recommend, especially for families.

I am writing to formally express my dissatisfaction with my recent stay at this hotel due to a serious and unresolved issue, as well as the manner in which it was handled by staff. Throughout the entirety of my stay, there was no hot water available in my room. This is a fundamental amenity that guests reasonably expect, and its absence significantly impacted the comfort and quality of my stay. What is particularly concerning is that hotel staff did not inform guests at check-in that there was a known issue with the hot water. Had this information been disclosed, I would have had the opportunity to make an informed decision regarding my stay. Additionally, the handling of guest compensation was inconsistent and inequitable. Guests with identical room types and identical conditions were offered different credits depending on when they contacted the front desk and how many times they complained. Compensation should be applied fairly and consistently, not based on persistence or timing. This approach created frustration and gave the impression that concerns were not being addressed in a transparent or professional manner. The lack of communication, failure to resolve a basic service issue, and inconsistent response from staff fall well below the standard expected of a hotel of this caliber. I hope management will review this matter seriously and take corrective steps to ensure that future guests are promptly informed of major service disruptions and that any compensation offered is applied uniformly and fairly.

Clean rooms and beautiful property. Staff and service is exceptional. The restaurant Trova is very nice with lots of vegan/veg options and great drinks .Pool area is amazing (except for the numerous iguanas that start swimming in the pool) We took the complimentary bikes theh offer and rode along the golf area. Big property so you can enjoy long walks in the nature. Definitely coming back!

I just spent eight days at Wyndham Palmas Beach & Golf Resort, and it was truly one of the best experiences of my life.||I was there for an international sporting event, and from start to finish the hotel exceeded every expectation. The staff was absolutely outstanding—professional, warm, attentive, and genuinely committed to making sure every need was met. No request ever felt like an inconvenience; they anticipated needs before I even had to ask.||Between the comfort of the accommodations, the beautiful surroundings, and the level of care shown by the entire team, it was the perfect environment to stay focused, energized, and relaxed throughout a demanding week.||This was more than just a hotel stay—it was an experience. I’m incredibly grateful to the Wyndham Palmas staff and cannot wait to return. Highly recommended to anyone traveling for sport, business, or simply an unforgettable stay in Puerto Rico.

In last minute I requested a ground floor because of my Mom's health condition, and receptionist Jason Santos gave us a perfect room close to all amenities, yet still very private. Also loved that the hotel had a beach attendant, very needed for irresponsible beach goers. He was very pleasant and welcoming. Keep doing what you are doing Jesus Manuel . Pizza at poolside was unbelievable.

If I can give this review a zero star I would. This was the worst hotel that I have ever stayed in. A hotel with no hot water and you have to pay resort fee for it. We checked into the hotel at 6:30 pm after playing on the beach, the receptionist did not tell us that there was no hot water in the hotel at that time. We found it out by ourselves when my wife tried to wash her hair right after getting into the room, and thought may be due to too many people using hot water the same time, so we decided to have dinner first. We backed to the room at 9:00 after dinner and there was still no hot water. I had to walk to the front desk in the rain (my room is not in the main building) because the front desk did not answer the hotel phone. The receptionist told me she just knew about the issue (obviously a lie) and cannot do anything about it. So my wife and daughter had to sleep without showering, and I took shower with cold water. The next day when we were checking out, the receptionist told me that, besides the price I already paid in full online, there was an additional resort fee I need to pay for my stay. What a joke!

Great Day Pass Experience at Wyndham Palmas 🌞 We spent the day at Wyndham Palmas using a day pass and had a truly lovely experience. From the moment we arrived, the staff made us feel welcome and well taken care of. A big thank you to Javier and Viviana, who were incredibly helpful with directions and assistance — their kindness made everything smooth and stress-free. Jayson at the front desk was also wonderful, friendly, and attentive throughout our visit. The resort itself is beautiful, with clean facilities and a relaxing atmosphere. We especially enjoyed lounging by the pools and soaking in the peaceful surroundings. One small suggestion: the secondary pool could benefit from having a bar and a few more attendants to enhance the guest experience, especially during busy hours. Overall, it was a fantastic way to spend the day, and we’d definitely recommend the day pass to anyone looking for a relaxing escape in Palmas!

We had a lovely stay. We stayed in the family suite. My only complaint is I would prefer 1-2 more small trash cans in the rooms. The service was excellent. All the staff was so nice and friendly. My complaints about service is the trova restaurant for dinner was slow service and not all of the other food options places opened as early as stated / stayed open as late as stated. The location was perfect for what we wanted (about an hour to El Yunque and less than an hour to the ferry.)

This was my first time at this Wyndham in Palmas. The hotel is located approximately 1.5 hours from San Juan Airport. So renting a car is recommended. Palmas is a gorgeous area and the surrounding area is beautiful! It was amazingly clean and safe. You are locked behind security gates that are monitored 24/7. I can't say enough how well kept the place is. There seemed to be more landscapers than clients. The hotel itself is spectacular! Check in was easy and fast. Every one speaks English so you don't have to worry. Parking is next door to the hotel and again very safe. Our room was extremely well kept each day. There is a safe, coffee machine and small fridge. The bed is one of the best I've experienced. It's like you're sleeping in a marshmallow. We sat at the cafe for drinks and lunch one day. Not going to lie the prices are on the higher side but remember this is what you pay for. We had dinner at the restaurant on site called Travo. I had the octopus, she had the grouper. We ordered a bottle of Processo. The food passed all our expectations. This restaurant was an easy 5 star. Service and friendliness went with it. I did not mind dropping some coin on it. The hotel has 2 pools. One with a swim up bar plus a pizza oven. I'm deaf but My girlfriend says they play music the whole time. The other pool was very isolated. A great place to find your peace. We had such an amazing time together here. We even got off the property a few times for dinner. We rented a golf cart. That's $85 dollars for 24 hours. We had a blast discovering all the turtles and looking at all the houses. We are already talking about coming back. Highly recommend coming for an amazing get away.

So this place is beautiful in all the ways you want it to be. Pool, rooms, facility just the entire property. The one thing that can kill a review for me is the staff or having a problem with what I pay for. Had problems with my food and how it took forever. Watched people come up to pool side bar ,order food and then get theres before me. Then it comes out and was cold. Was told one burger would be taken off then was argued with when it wasnt. It was eventually taken off but after the headache was acquired. Maybe it wasnt someone's day but come on. Im on vacation, help me out and just chill

Don't sleep on this place!!! Such a hidden gem in the heart of southeast Puerto Rico! Resort was incredibly clean and comfortable. What made it the most special is the staff. Hector over in the bar and Marilyn over in Tova restaurant really made our stay super special. I also love how close many great attractions are such as horseback riding, the beach, and a forest. Definitely the type of place you can Uber from SJU to and enjoy yourself for a few days without having the need to rent a car.

If I can give this review zero stars I would. For my first time in Puerto Rico with my boyfriend this hotel was the biggest downside of the trip We did not get our room serviced for THREE days The first day we notified the front desk our room was not serviced. Housekeeping came to clean the room and but did not take the dirty towels. We went to the front desk again to get our towels and had to wait to get new towels. The second day we notified the front desk we were going into town all day & we need our room cleaned. The front desk confirmed they would clean the room. We left the hotel at 12pm, came back at 9pm and our room was not cleaned. Keep in mind the front desk confirmed they would have housekeeping come. When I explained the situation to the night manager he turned around and interrupted me while I was explaining how we haven't had our room serviced for three days. He said the only thing he can do was give us clean towels, toilet paper, send an email to housekeeping, and put us for housekeeping for first thing in the morning they start. Luckily, the manager who was notified of this situation was helpful. When the housekeeping came by they left a wet spot on the bed from the picture below. We notified the manager AGAIN about the wet spot on the bed. Housekeeping came by AGAIN to fix the bed. This was truly unacceptable. Food- The food and drinks was pricey. Some days it was good some days it was just ok, definitely not worth the price. Room- The room was outdated for sure. In the picture below was our sliding door and it was not allowed to be opened. The heat was not working for the AC. We notified the front desk but they never came to fix it. Some of the cold settings would be freezing or super warm. The tv didn't have a lot options. Thank goodness for wifi so we used our streaming services on our phones. The safe stopped working at one point so we had to call maintenance. We used our suitcase since there was only two small drawers so we only had room to use them for our dirty clothes. The room definitely needs renovations. Towels for the pool- The towel stand gives you a ticket for the towels. If you don't return the towels with the ticket you'll get charged- be aware of this. We also had issues getting more than two towels with the reasoning being "we only give one towel per person." The hotel doesn't have hot water at all. It was either luke warm or cold. Who knows how long they haven't had hot water based on the other recent reviews. Overall- I would give them zero stars. The service here was very infuriating and put a dent on our experience. I highly recommend you choose another hotel. *Edit: When I had my bill adjusted due to my horrible experience here I was charged for parking the entire visit when we only rented a car for two days. It was confirmed when I checked out that I would get a call once everything was adjusted. I had to call the hotel twice to confirm everything was adjusted when I promised a call. Today I was charged more than what I was supposed to pay and the bill was not properly adjusted. This is extremely infuriating and waste of my money. *

This 5 star review is for Hector the pool bartender !! He was so sweet and took really good care of us . Literally our stay would have not been the same if he had was not there . THANK YOU from the 3 of us Hector for your hospitality - Diana , Susie and Lupita

BED BUG ALERT Please read this if you're even thinking of staying here. Never in my life have I left a bad review but my stay here warrants it. I stayed here the last week of August and what I thought would be a decent hotel was a nightmare I'm now paying THOUSANDS for. The first room my family and I were put into was a double queen facing the pool. It was horrible and completely out of date. Besides the slew of bed bug bites I received night one the room overall felt like a motel 6. The room was dingy, there was a constant pool of stagnant water by the entrance door from the outside, the lock for the patio door was broken, the safe was broken, and the bathroom didn't even have a stopper to prevent one from losing things down the drain. We spent one night in this room before complaining. The hotel was accommodating and put us into a newer/modern room but at that point the damage had already been done. Whatever bugs I had in the first room followed me to the second and I continued to receive bites the rest of my stay there. Because I didn't actually catch the bug biting me at the time I tried to chalk it up to mosquitoes outside and ignored it. It's now September 4th and I've been home for almost two weeks since staying there, I can confirm it was bed bugs after calling a pest control company to my apartment today. I took extreme preventative measures to try and not bring back the bed bugs I got from the Wyndham such as throwing out my hard suitcases AND keeping all of the items I packed in double sealed trash bags until I could wash everything thoroughly. This still didn't work. After combing through their reviews, others have reported the same thing. They clearly have never properly addressed their bed bugs issue over the years which is absolutely disgusting and shame on them. I know on the surface this appears to be a decent budget friendly hotel but save yourself the trouble. My family and I cut corners and are now paying thousands of dollars to fix the damage this place caused. Not only have I paid the price monetarily but the psychological damage of having bed bugs has been the worst experience of my life. I'm being so serious do. not. stay. here.

Great service, and the food was well prepared and delicious. A bit pricey, but again you're on the island and for the atmosphere, it was well worth the price.

The staff was great! The location was really peaceful and a nice area. There was some great food nearby. The rooms were wonderful. The daily breakfast was pretty good. The music was often way too loud for the amount of people. The pool was nice and again the staff was remarkable. But they had an issue with bed bugs and I ended up tore up from bed bug bites from (best guess) the pillows. The staff said they had treated but it was unclear when. I didn't take any chances. I plastic bagged everything coming home. Washed everything immediately and tossed the luggage.

Excelente Programa Health & Wellness con las clases se estiramiento y cross fit- con William. Muy buenas clases que te ayudan a mantenerte saludable y con buena condición física. Recomiendo el programa y los ejercicios. También es un buen lugar para remote work. Ángel de León

Of the 22 hotels I've stayed in in 2022, this is the worst. $659 to stay there on NYE. What they didn't tell us was that they were closing all the restaurants on site for an event (that they didn't upsell us to!). Absolutely no food available at the hotel or anywhere else in the Palmas compound aside from gristly beef and chicken hearts in a "paella" available from the lobby convenience store. If you'd like to go somewhere for a nice vacation and be treated with dignity, this is not the right place for you. The good news? The property is beautiful, so it's only a matter of improving management to create a great experience.

If you're a golfer or someone that just wants to relax this is a good spot, unfortunately trying to get any of the staff to move efficiently is another difficulty. There is much to be said about "island time" but nothing can describe the actual speed of it ! Island Time makes "Mosey" look fast ! If you don't plan your meals you will starve...there is only one restaurant on site and a small cafe concession. If you want coffee be prepared to wait no less than 15 minutes..it ain't Starbucks ! They take each individual order and make them one by one, and yes, no rush. The bar is another conundrum in itself....ssssslow ! Drinks come out great but forget trying to get a buzz on. These bartenders clearly need some training. The hotel is very nice, don't get me wrong...the stay was peaceful if you're into a quiet and uneventful vacation but the staff here are not efficient at all.

You must rent a car if you are staying on this resort. The only food on the resort is American. They do not have any Puerto Rican food on the resort. Once you get dropped off here you are stranded. No door dash, no Uber. A taxi was 160 to take us to Luquillo beach and back. This is the only taxi in the area and you have to use him. They offer a golf cart for 85 per night. Might as well rent a car. They are doing construction on the property which we were not warned about. Loud drilling sound early in the morning daily. Our room balcony door did not lock. The staff however were very friendly but not accommodating. Do not come here if you want to explore Puerto Rico and eat their authentic food. This is to stay and golf. That is it.

This property is beautiful, so it's very very sad that the majority of employees are so rude and just could care less. It's almost like your bothering them just by being there. From the moment we paid and checked into our room the problems started. And the manager is ridiculous, he offered to refund a large chunk of money, didn't do it and then called me drunk to explain and apologized for being drunk ‍ Then corporate does absolutely nothing to rectify the situation. Just don't bother wasting your money there are PLENTY of other beautiful places to stay on the island without having to deal with all of this nonsense.

Worst hotel experience I have ever had. Black mold in the rooms...one of the days the ceiling started leaking water all over my stuff.. Management has a smart ass attitude... You have to pay per day for parking which is about half a mile from the hotel and you have to walk to the room.... AND they top off your experience with a $39.00 per day "resort fee" that you get informed about on checkout... Shit place.

I had previously stayed at the Wyndham Palmas Beach & Golf Resort during the end of October 2023, and I can advocate that the service was phenomenal! Front desk personnels during every shift were wonderful (haha had way too much fun to sleep, didn't sleep practically the whole stay and the rooms are gorgeous!). The hotel staff are great, especially Carlos! This young gentleman is very informative with the hotel events, attractions, restaurants, etc., and gave us the best option of what to try based on our interests. After all the fun, on our last day we decided to go horseback riding at 9am. Although it was a rainy day, there were moments where the rain was on and off, I thought it was the best weather to go horseback riding and if anyone does so, I suggest going in sneakers you wouldn't mind getting dirty or boots. The weather was best for the people and horses. Puerto Rico's sun is too hot to handle. The tour guide I highly recommend is Lily, and she gave us the best experience possible. I was intrigued by her knowledge of horses. Taught us the difference between different species of horses, their hair, character, behaviors, attitudes, all there is to know and more! These horses had different personalities and paid great attention to the riders and leader. These are very intelligent animals. Being that I had never ridden a horse, EVER, I was given Chestnut. He's wonderful and was more of my flow. I would let him nibble and carry some tall grass on the trail during the tour, he was such a sweetie. Our trail was an hour long and the sites were absolutely breathtaking, especially when we got to the beach! Felt like I was in a movie. Anyways, I'm typing too much!! I can go on and on, but in my opinion, this hotel is the best place to stay! I highly recommend at the Wyndham Palmas Beach & Golf Resort, you won't regret it!

Not the best resort. When booking the staff failed to mention that the casino and fitness area are being remodeled. During my stay I was not able to go to the casino or gym.. the beach is not as it seems in photos. The all inclusive package is really not all inclusive and there are many limitations. This hotel needs to step it up and match as it's described on the website. If you're looking for a great resort the Wyndham rio mar was amazing. Won't be staying here again.

1 star for cleanliness and staff friendliness. Otherwise it all sucks. I won't be back here... EVER. First thing, DO NOT ORDER THE ALL INCLUSIVE PACKAGE THROUGH EXPEDIA. We got here and the hotel said we didn't have it included. I made the assumption that having the all inclusive would be worthwhile at a resort. I was wrong. $80 per day per person. Not worth it The hotel has one restaurant, don't buy into any BS about 10+ restaurants. This one restaurant isn't all that bad but ( oh yea, there's a but) it's small, understaffed and a scam. One night we showed up and they said "no menu, only buffet and it's an additional charge". So the one place to eat was unexpectedly not part of the all inclusive. $12 charge person to have a selection of about 6 things for dinner. No exaggeration. More things to note. This place is no where near anything. The other restaurants they claim to have are not part of the all inclusive and are at least a 15 min walk away. You can't even get to the beach without a shuttle. They tack on charges for the most random stuff. Great place to relax and wonder why you didn't do all these things elsewhere. Management needs to change everything about the way this place is run. Keep the staff, they are super nice. Not the fastest, but nice. Ground are nice and I'm told there is good golfing close by.

Amazing resort had the best experience. I was visiting Puerto Rico for the first time. Resort has good service, and a FANTASTIC coffee shop, food could be better in many ways. They also have great beach access. At the beach it has GREAT views ,BEAUTIFUL sunrises and sunsets. Was not too crowded at the beach or there's just a lot of space. Around the resort you can see wild iguanas sun bathing. Over all a great resort!

I purchased the all-inclusive groupon and stayed for 4 days, 3 nights with 5 other friends and stayed in July. This hotel is in a larger complex and is a bit hidden. But the complex is really pretty, includes plenty of running paths and even a church. The hotel is nice with a really beautiful, open lobby. The service was great and everyone was helpful. We ate at the Amalgama (sp?) restaurant the first night and they were able to make a delicious vegetarian mofongo for me. We checked in on Thursday and the place was empty. So the server was very attendant and accommodating. Breakfast the next morning was buffet style with plenty of vegetarian options, including made to order omelet and pancakes. Their home potatoes are wonderful and oatmeal in addition to continental breakfast standards. This is the only place for breakfast (served at Amalgama). As the weekend came, more people were there for breakfast but replenishment of food was on par. We at lunch once at the pool bar and it left much to be desired. The food was edible, definitely not good, and took over an hour. The only plus is drinks are part of the inclusive package and we can entertain ourselves with that alone. The exclusive dinner restaurant has a $15 cover charge and then everything else is included. We made reservations for 830pm, since we were told it closes at 9pm. We arrived and the shuttle driver had to convince the server to allow us entry. Just seemed weird for having made reservations and should've been a sign, but we sat down anyway. The server was actually great and very funny and helpful. Also made accommodations for 2 vegetarians. The food was actually great, but took over an hour and a half to arrive. There also was a wedding party in the next room, where the music and festivities took over the atmosphere. The music was so loud, I actually started to get a headache. We ate as fast as we could so we could leave. The infinity pools are quite nice and great for a relaxing night. They also have a hot tub that is great for after a long day of hiking in the rain forrest. The beach was fantastic, with no one around and gorgeous after a run through the complex. As another poster stated, this hotel is in Humacao, not San Juan, so not sure why the mistake by Yelp. Overall, I had a great stay. I really enjoyed the hotel and its offerings. I would stay again.

Super rude and horrible service. Rooms are nasty and they tried to charge us extra fees at the resort during check in a total of 200 plus dolors for a shit ass room

January 1st 2016: I gave this two stars because it was at least clean, safe and most of the staff was friendly. Pedro at the lobby bar and the three kids at the pool bar were very nice. Now for the negatives: Room 124 looks to have mold in the ceiling. It's clearly been cut into multiple times. The door appears to have been broken into at some point. The door is beaten to hell. The place is dead. Aside from kids playing in the pools the whole place is very quite with no activities for adults. Writing this review has been the most fun we've had since we got here. On three separate occasions I had someone at the front desk promise to deliver something to the room that never happened. The shuttle is not reliable. On one occasion we waited over an hour. But never less than 30 minutes. Which would have been fine had we not been told it will be there any minute. It's obvious the liquor is watered down. The pool towels have all had holes in them. The trash was not removed from our room two days in a row. And........now let's talk restaurants. For the all inclusive package, you have three options for dinner. One of those restaurants (the steak house) is only open two nights a week. So you have two options Sun-Thurs. We've been here 4 nights and the main restaurant has had the exact same buffet twice now. The beach restaurant is ok but has same dinner menu as lunch. So hoped you like lunch a lot cause you're having it again for dinner. Davids cookies which is not included with the all inclusive package is tasty but apparently they don't see the need to keep making cookies after a certain hour. We were there two hours before they closed and there was no cookies left and they acted as though that was normal. And only three varieties of ice cream. This place will challenge even the most optimistic person to find the silver lining. We can't wait to eat airport food. All in all neither my fiancé or I have any interest in staying here again and likely never at a Wyndam period.

We stayed there for our 1st anniversary on November 6-8 2015 and I must say the stay was mediocre. I had stayed there years before when it belonged to Sheraton and it seemed better then. The house keeping staff were more polite and attentive than the reception staff. Our room was "run of the house" out of a Gustazos deal. It was close to the lobby and they had really loud music until after midnight and it was loud enough so that you could not hear the TV or sleep. The view from our room was rooftops and cables. The paint was bubbling of the wall in our room due to humidity, it rained a lot and the rain came in under the sliding doors and wet about 2-3 feet of carpet, the headboard was upholstered but had a nasty water (i hope) stain on it, and there was a big hole in the carpet right at the entrance. Decor is dated and not maintained. The bathroom was decent though...it had plenty of hot water and pressure and the bed was comfortable. In overall, there was not much to do. Stay out of David'Cookies, it sucked. As does the local restaurant Amalgama. The breakfast buffet at Amalgama, although discounted, is not free for guests and was not that good. The place to eat would be Pura Vida restaurant; which is in Palmanova Plaza, about a 5 minute drive from the hotel. The owner is super attentive and the food was awesome. Ooooohhhhh....and their biggest fail is making you wear a hospital ID type bracelet during your stay....that's retarded. The beach is beautiful although not swimmable. The community is beautiful but it's too far from significant nightlife. The pool is nice. It has an infinity pool but the effect is useless without the beach as a backdrop.

Disclaimer: I did not stay at this resort, I only came for the infinity pool and the casino (I was staying at a rather un-lively timeshare). I was also there in the off-season (late August 2014). Somehow we got the impression that it was okay for us to swim there even if we weren't hotel guests. If you bring your own towel, this is particularly easy to get away with. We were purchasing drinks and food and the place was practically empty, so I figured it made sense! On our last visit (when asking for towels) we discovered we actually weren't allowed, but since it was the off-season and no one was there they were willing to make an exception. The pool is gorgeous as is the surrounding scenery. Iguanas are just running about (do not approach closely) and there are plenty of palm trees. Staff is kind of weird/amateurish but are willing to bend the rules. The bartenders were a bit unskilled and slow, which appears to be a theme in Puerto Rico from what I can tell. But the infinity pool was a blast with the beautiful scenery and swim-up bar, and the casino was fun for killing some time. Not a whole lot going on in Palmas del Mar, but this place seemed to be the most happening spot there. (PS: I am not sure why the Yelp page says it is in San Juan. The resort I went to is Humacao)

A beautiful setting for a hotel. The beach is gorgeous and the grounds are kept impeccable. The security for the community is an added bonus. The problem here is that they need to update their rooms. The showers have serious problems with the water beong scorching hot or too cold. The decor is decent but they could really do better.

My company suggested this hotel because it is close by. They are hosting a mid-week prom party (silly me I thought these were held on weekends) and have unbelievably loud music and base going. No way possible to drown out the sound and sleep. Front desk said the party would end at 11:30 pm. Nope. I called again at 11.50 to be told it would go until midnight. This hotel does not possess the sound proofing to be able to host guests and throw proms on the same night. I am paying to sleep here and that was not possible until midnight, well past my bedtime. If you are considering staying here you might want to first ask about what events they are hosting during your stay. Totally unacceptable experience. I will not stay here again.

I really wish my experience here wasn't bad I've never had a bad experience with a Wyndham hotel but unfortunately our experience from the moment we arrived was bad. We were "misinformed" about parking fees and a big deal was made bout it, we were told Valet is $16 or we had the option of self parking across from the hotel but weren't told there was still a price. And it really didn't make any sense for $1 or 2 less to self park. Then when booking through Expedia we booked a room for 4 adults have the confirmation to prove it and the hotel reception said there was a $40 charge per extra adult per night. But she ended up waiving the charge because we told her we booked through Expedia. Here's where we should've followed out instincts and headed for the hills we were given our room which was supposedly ready when we called in the early afternoon but that wasn't the case when we walked in! We walked in to a room that was disgusting beds undone, stained and what looked like bugs, unflushed toilet and a panty liner on the floor just dirty! The second room we were offered had a leak from the air conditioning I think and my friend nearly fell, the third room looked ok but after seeing the first and second room we should've just left the hotel. Really dumb of us! Bug bites and a face rash is what we left with and a shit load of prescriptions once I got home to fight whatever this bacteria is on my face my dermatologist said it could be from dirty towels or sheets horrible hotel experience!!!

D I S G U S T I N G. B e d b u g s!!!! If you're considering staying here- I'm warning you- DONT. I'll let the pics do the talking. We checked in at 5pm (2 hrs after check in) and this is what our "rooms looked liked upon entering. They switched us to another room and it was completely flooded with water. They then switched us to another room which was finally clean and made and not flooded. However the shower water goes from HOT to COLD TO SCORCHING HOT the entire time you're showering every few seconds. There's no elevator so pray your rooms on the first floor, because they won't offer or help bring your luggage up or down. The second night there was some "live music" at the inner lobby. Let's just say it was terrible. It sounded like a bunch of toddlers got a hold of instruments and started playing all of them at the same time, with the base blasting. Very distasteful. And to top it all off, all my friends and I left the hotel with BED BUG BITES!!! YES!!! you read right. We had to fumigate our homes when we returned because we kept getting bit. Do not stay here.

Over rated, checking at 4:00 pm, I arrived at 4:30pm no room ready, we decide to go and rent the golf car and came back later at 5:25 pm,still no room. No freaking excuse. No explanation about the hotel facilities. Simply the front desk service is a peace of garbage.

This was a nice and clean hotel but I was greatly disappointed. I will begin with the positive. First, as soon as on enters palms del Mar, you get a sense of security and safety. A security guarded gate is just past the entrance and require your reservation to enter. Secondly, everything was clean and they always cleaned our room whenever we happened to go out, which varied greatly day to day. The room was also average size. However, we were told that it was 2 Queens but upon arrival discovered it was 2 full beds. When we asked front desk for a room change nothing that worked for our family was avaliable. One of the major problems with the hotel was that they were understaffed and disorganized. The bar at the pool was rarely staffed, and both the towel and parking lot kiosk were vacant most of the time. Additionally, the cafe and restaurant by lobby is very expensive. I recommend going to a panaderia 5 min away for breakfast. That is a real puerto rican breakfast. The last issue I encountered was the shower. My goodness, taking a shower at this hotel sucked. The water is either ice cold or boiling hot. There is no intermediate and I absolutely hated it. I hope they fix this issue in the future. I didn't rate 1 star because some of the staff (the maids) were kind, and the hotel was clean.

Pro's and Con's about this hotel: Cons: pretty old hotel. Needs a huge makeover. Old and rooms smell a tad bit musty. When i showered, the water was either ice cold or boiling hot. Never really in between. Always had to rush when showering. The one restaurant onsite was overpriced and food was bland and not flavorful. They need more food options. Beach isn't swimmable at all, lots of rough rip currents and you can drown. Pros: staff is super friendly and kind. Pool was nice. Cleaning lady was nice. Rooms were kept maintained. Requested towels and received them within 10 minutes. Had a wonderful massage. Masseuse name was Cynthia and super friendly and gave you two options: massage by the pool under a tent or in your room. I chose in my room. I wanted the privacy. Restaurant by the pool (Ginger Bar), food was better there than the actual restaurant. Wifi was perfect (which was super important for me because I still had to work). If you're looking for a place to relax and don't have a care in the world with having absolutely nothing to do but just chill by the pool, this is the place. I loved it because I needed to decompress from NYC life. If you're looking for lots of activities and sightseeing, don't book your stay here. This place is very quiet. Don't expect to stay in some 5-star, new, expensive hotel like the Ritz. Totally the opposite. But I was okay with that.

Got to the hotel around 10:00 PM. The hotel looked spacious and beautiful. First thing that caught my eyes was the David's cookie shop. Checked in and was hit with a $200.00 fee for having a non-smoking room. - Pool is 24/7 access service - Restaurants close at 10:00 when the hotel hours say 11 - if you like nature, the animals around the establishment is really fascinating. - the night bartenders in the lobby were AMAZING, Friendly, and hard working. They didn't articulate all the things that were included in the hotel. Gotta fish around to get information. The beach bar .4 miles away from the hotel is AMAZING. .. found that place online. When checking out got hit wit another $200.00 hotel service/ tax fees.

The property was really nice, rooms were ok, bartenders were friendly, but I'm marking down because of the staff at the "welcome" reception area. We were there for 5 days, and there was only 1 lady that was even remotely friendly. The others seemed as if they were bothered to be there, definitely not hospitable. What confuses me, why take a job where you are to serve people and be friendly and you can't do that? The pools were nice, property just a quick walk away from the beach. Through the week, the bar at the pool (which serves food and drinks) closes at 5. This is a vacation spot, so I am very shocked that they don't stay open later through the week; at least through dinner. Also, there's apparently no staff to clean around the pool, as drinks and cups would still be in the same spot for days.

We had went here in August of 2010 (sorry for the delayed review). When we went it here it was Four Points by Sheraton. First we took a taxi from Isla Verde here and when we arrived it was like paradise. There was a bellhop who took our bags and we checked into our room. At the front desk, the clerk was very welcoming and greeted us appropriately. We could not believe how gorgeous the grounds were and there were even iguanas! Once we got to our room, we saw a beautiful room with a wonderful view of the grounds. the rooms had a huge safe but no refrigerator or microwave. They did have free coffee and bottled water. We stayed for a week and ate dinner and breakfast everyday in the restaurant. The food was delicious and priced reasonably well. The highlight of our trip, besides the restaurant, was the free rum punches that were served from 1 hour in the afternoon, as well a well as the gorgeous pool. It has a bar in which a bar tender served us drinks while we swam. Another great thing was that the CASINO WAS A FEW STEPS FROM OUR ROOM!!! The beach was a private beach and it was a 3 minute walk from the hotel. We had a blast and loved the accommodations we stayed at. You certainly want to stay here!!!! The ONLY downsides were that without a car (which we did not rent) you cannot see much else or go anywhere else on this property or anywhere else to eat. You need a car to go to other restaurants and to see other sights. Also, the beach has crazy rip tides, so you have to be careful when you are in the ocean. We were in the water up to our waists and did not go too far out. Be careful!

I stayed here as a business traveler and I felt it was not worth the regular rate and especially after you add in all the various fees not included in the daily rate. The room was large, had a comfortable bed and had furniture like a couch desk but no fridge and microwave. I had a broken luggage tray, a thermostat that could not be adjusted and horrible noise insulation. I can be a light sleeper but the front door had a gaps and the doors slammed quite loudly which would wake me up. Also the windows were thin and on weekends I had a lot of trouble with the noise outside. Also if you have loud talkers in the room next door, you will hear their words clearly. Other issues that affected my stay: no breakfast vouchers or the $3 credit in the casino although my coworkers received them, high daily parking fee, excessive daily room fees (i am told it is a housekeeping fee that is charged even though I had no housekeeping for my stay (aside from the day I left the hotel), and lack of communication from the manager despite leaving 3 messages with the front desk over the course of a week (after 2 weeks I gave up). The location is nice with well maintained pools, beaches and grounds. Most staff can speak English and are generally nice. I had several issues with the staff at the restaurant though (lying about leaving a vmail to say my food is ready for pickup, autocharging 15% gratuity and phrasing the bill as if gratuity was needed, long times to receive food when dining in, and not being able to serve pesto sauce despite being an Italian restaurant. I come to this area of PR a few times a year and this is the closest chain hotel to the worksite. Unfortunately, I'll not be staying here anymore and will have to travel further just for a place to stay.

The room was great. No problems there. However, a band played music in the lobby until 1am. It was obscenely loud and obnoxious. The pool was cold and dark and the jacuzzi did not work. The restaurant and food on site is mediocre to say the best. The hotel is focused much more on the onsite casino than the paying customers staying there. My advice? Find a different hotel.

This place has been worth the price. I got the all inclusive package off of groupon and considering the proximity to the beach and the restaurants it was a slam dunk. The staff is overly friendly and accommodating. The room was nothing special but the pool and the minute walk to the beautiful beach is what I wanted. The restaurants that came with all inclusive package were surprisingly very good. I have never been to PR before this but I am more than satisfied with my decision to stay here.

If it was possible to not give any stars I would definitely not give any stars for this hotel. When checking in the valet cost $16 so that's not included in the all-inclusive Groupon or you can park yourself for $13. There's a few restaurants there all of them suck they are just downright awful. As soon as we checked in we decided to hit up the pool bar my fiancé ordered a shot cold they did not know what a chilled shot was.. Ok little language barrier no big deal. The staff smelled the bottles of liquor before serving them as if she was unsure what was in the bottle. We quickly got tired of the pool bar and decided to walk over to the beach since it's only about three minutes away as soon as we approach the beach there are signs everywhere saying dangerous do not swim and the beach was covered in a foot of seaweed and debris there is no way you could enjoy the beach whatsoever. Our room was up four flights of stairs and there is no elevator so keep this in mind. The view from our room was awful but we decided we wanted to stay as far away from the resort as possible. I honestly cannot describe how slow the staff was at every single facility located on the Wyndham. I'm so happy we rented a car and were able to get away every single day. I think I'll try to leave a review for each restaurant individually but they all are awful and if you ask anyone there for food recommendations they will tell you that their food is good... So good. Whenever I walked into the room I want to open up a dresser drawer pulled both the handles off then I decided shower pulled the handle off the shower, there were lights out in the room it was just not take care of it all.And don't forget to review your bill because you will be charged for random things and have to have them take it off.

My husband and I arrived on the 19th to celebrate my 40th birthday. We walked right up to the counter at 1 PM and while we were worried we wouldn't be able to check in, there was no issue and they even carried our big bag up the 4 flights of stairs. The room was ok. Very comfortable king size bed, very modern and spacious bathroom, but the room decor was only so so and the balcony only had one chair. But we didn't let that stop us from having a blast - we were only in our room to sleep. The pool bar was great. At times, it was understaffed with Henry having to not only serve the patrons at the bar but also run and get the food ordered at the bar. When we first arrived, Henry was gone for almost 20 minutes. But the drinks were cold and when the younger bartender was there (Justin I think his name was), service was also amazing. We didn't noticed any slow service at Amalgada. Breakfast was always good and Jeremy made amazing omelets and pancakes. We had dinner there 2 nights and it was amazing!!! One night we went to the beach club and it was eh. Not impressed. Overall, this was a great trip. Henry and Pedro (I think that was his name at the lobby bar) were great. They were very friendly and very willing to make you their "speciality". I miss it already (especially since it snowed again this morning!)

Staying at Club Cala and came a couple days ago... The pool costs $10 for members and $15 for non-members like myself per day... Also, came for dinner tonight and ordered the same $7 glass of wine as my boyfriend. They came in two different sized glasses and the Chardonnay was warm. Didn't stay for food!

We spent 3 nights here and had a very good time. The hotel offers a very relaxing atmosphere and nice amenities. There are a few different restaurants to choose from and the resort has a lot of ground to explore.

This is very sad because the location and the hotel itself is beautiful. The front desk is very incompetent. We paid for an ocean view but got a room with a partial view. They said they didn't have another room. Mind you I paid extra for the ocean view and they didn't reimburse me for this but instead said that my partial view room was the ocean view which obviously it wasn't. Moving on. The food was extremly expensive from the restaurant to the express deli counter where also the employees were very rude and fooling around and talking with each other all the time instead of being attentive to the customers. I would not recommend this resort, stay closer to old san juan, the beaches are nicer there as well. Guess you live and learn and let me tell you this was a lesson learned.

The resort is gorgeous and we had the all inclusive package and it was great. The issue we had is that since we are not locals we got ignored constantly when trying to order food or drinks. The locals would get served first no matter how long we had been waiting. We sat at the pool bar for 15 min and never got greeted the bartender saw us sitting there but ignored us and would approach the locals and ask if they needed something so we ended up just leaving. It was a turn off for sure.....

My friends and I did the all inclusive. This place is not terrible if you go with no expectations. The pool was nice, the grounds were well kept, and the staff was very friendly. The hotel is older and it needs some love. The room was a little musty and there is a serious need for remodeling. Some of the outlets in our room did not work and on the last night the toilet ran nonstop, loudly. The beach is rough, but pretty and there is nothing to do in this area. Plus, a cab ride one way from San Juan was $75! That adds up. The casino is fun and the bartenders are awesome. The drinks are made from pre-mixes, so they are pretty sugary and heavy. The food is awful. I was craving fresh fruits and veggies by the time our trip was over. If you want to just lay by the pool and do nothing else, then this place is for you. If you want to do excursions then you need to stay in San Juan, closer to everything. I don't feel like the all inclusive deal was worth it either. I would have rather visited other restaurants than eat less than fresh food.

ITt is nice but a little thing is old and broken, but they have nice bed and hot shower. Good enough to get by for beach vacation. It is not gonna wow you but good place for rest.

Dissapointing. The service was really horrible... at every angle. The buffet bfast left much to be desired, cold eggs, no meat, warm juice. You can go to the concierge and they will tell you to google activities- And that's a half hour after waiting at the desk for whom ever is working there to arrive. At the rent a car, they can only do one thing at a time so you can wait 30 minutes just to be acknowledged. Oh, cold showers, dirty pool and a 20 minute wait at the pool bar for a nasty drink. If you are looking for some service, acknowledgement and be treated as a Client, this ain't your place.

I am currently staying at this hotel as I write this. I must say, this is the worst service I have ever received from any hotel that I have ever stayed in. Though everyone here is nice, no one wants to work. The front desk has no clue as to what is going on here. It's as if no one wants to make money. I had to ask for refrigerator for an hour and now I am begging for Wifi in my room. After an hour and a half of waiting, the front desk is now telling me that they have to take care of it tomorrow. This hotel is not fully inclusive and everyone moves slower than the iguanas. I am very disappointed with the service and I wish I never book this hotel. I am so sorry that my family had to stay here. Stay away from this place unless you over 60 years of age. Straight up retirement home!

Even though we prepaid for our room through Expedia, we had to pay over $100 in taxes and an extra charge for keeping our rental car in the lot across the street per day. Then we were told that our room wasn't ready yet even though we arrived about a half hour past check-in time. After around an hour of waiting we finally got our room along with 2 complementary drinks from the hotel bar, which was nice. The room was very spacious and clean. The pool was always very busy and chairs fill up quickly. Overall Palmas Del Mar is a beautiful area and I would recommend this resort to anyone looking for a relaxing stay in Puerto Rico.

Ladies Gentlemen I have to say that my stay here was absolutely terrible if you are from out of town do not stay here this Wyndham paints you the prettiest picture until you spend the first night there. I believe that the rooms have some sort of humidity problem, we went from one room to another and the same problem persisted. The two rooms that we stood in absorbed the humidity so much that it makes it very difficult to sleep look at the pictures we took so that you can see for your own eyes one room even had mold in the the bathroom door yes MOLD (ONGO) Ladies & Gentlemen and rust in the tub they are just waiting for a law suit to happen someone could get sick really bad staying here there's even pics here with mold on the beds so they are very well aware of the humidity situation, the floor gets so wet we had to hold on to the furniture sometimes so that we won't slip and fall the rooms where so humid even the bed sheets were wet go somewhere else I never had a problem in Fajardo inn & the Conquistador highly recommend those two. If you do decide to go here show this review or buy a dehumidifier which they don't even carry in the resort. It's a shame that Wyndham is such a respectable name but after staying here I'll be very aware conscious before stay on a Wyndham again. After seeing the pics people have posted I think there is enough evidence to place a lawsuit myself included i wonder how many people have left this place sick.

Staff is great! Very welcoming and will bend over backwards to help you. The restaurant staff is great too. Julio hoyos has been my server for my long stay and has been amazing. Helping me at every turn. I would highly recommend staying there and say hello to Julio!