Wyndham Reef Resort Grand Cayman

We stayed here at the Wyndham Reef for our 21st anniversary. It was our 1st time in Cayman Islands. Our airport transportation was a lovely experience. She was nice and pleasant. We arrived at the front desk and were greeted pleasantly. This review gets 3 stars because of the hospitality we received.|Now about the sargasm or seaweed , we will never stay on East End again. We enjoyed only because we welcomed the relaxation but it wasn’t enough action. If you stay here pls rent a car to explore the island. If you want action stay on Seven Mile Beach. |The food was fairly good but expensive. I think this area would benefit from all inclusive resort option.

This resort used to be amazing. But In my opinion is in rapid decline. Bar food is limited, restaurant is not advertised and the chef isn’t the greatest. Rooms are good but dated. There is a security presence but spends hours on the phone with family members. Truly, securing very little. The reef is great for off the grid. On a positive note, Dorris is fantastic and anyone should get to say hi. She’s the Activity director.

This was my best stay at any hotel or resort in my entire 45 years. The hotel was very well kept and the rooms were very comfortable. The staff were exceptional and made you feel right home. They catered to your every need. Before you knew you needed something, they already had it coming for you. Daniella, Ruel, Steven, and Gopi are just a few of the staff that took very good care of me and my wife during our stay. If I could have gotten everyone's name then I would have added them all to this review. I was so delighted and thankful to have stayed there. I recommend this resort to everyone that comes to the Grand Cayman Islands. I would give them 10 stars if I could.

For a resort that claims "100% of the rooms have ocean view" my view was a construction fence and a massive crane. When I asked for a different room at check in I was told no rooms or upgrades were available. There was barely anyone at the resort and seems MANY rooms were open. I told them I would pay for an upgrade but still told nothing was available. ||Also I understand they can not control when the algae has a massive bloom. However they should have someone removing the algae at the very least daily! The smell was awful. Fans to move around the air on the non beach side would have been a good idea as well. ||As for staff, the front desk and lobby people were all fantastic. The bartender in the upstairs area was also great. The staff in the beach bar, particularly the older gentleman seemed to not enjoy his job or his customers. Almost like we were bothering him when ordering drinks. The gal that served us dinner at the beach restaurant was fantastic. I think an opportunity was lost by not having staff get orders at the pool or beach. ||Bed was comfortable and the units were very clean. There were issues with the water not getting hot but maintenance was very quick to come and resolved. They were also very friendly. ||||I usually dont leave bad reviews but this resort has a lot of potential and I hope this review helps them n the future.

We checked out after an hour and cancelled. Problems not things hotel can do much about but were insurmountable issues for us. After 8 days on the island doing plenty of things the plan at Wyndham Reef was to simply relax on the beach and chill. It quickly became apparent this wasn’t going to be possible.||First of all the seaweed problem. Not the hotel’s fault of course but be aware that not only does this mean that swimming in the sea is impractical and not going to be pleasant it means that there is a very pungent smell like drains throughout the resort. It was clear to us that this meant you were not going to want to be lying by the pool or on the beach and we could not see anyone else doing this despite the manager telling us the hotel was full.||Secondly, whilst we were waiting for the room we noticed and heard a digger outside. Very noisy. Not conducive to lying by the pool or on the beach relaxing. Apparently this digger is being used to try to build a wall to stop the seaweed/ algae and operates 08:00-16:00 daily.||We could not see how we were going to relax here so asked if cancelling for a refund was an option. The manager was helpful and agreed to us cancelling albeit we had to forfeit one night’s fee which we don’t think is particularly fair given the situation but we took it and moved to an air BnB on the north coast. We are very happy with our decision. No seaweed or digger here!

The property is nice and lovely…it’s not your typical Mexico or Dominican Republic all inclusive. What entails is just your basic 3 meals a day(breakfast,lunch,dinner).High end meals/drinks like steak,lobster, top shelf alcoholic beverages are not included in all inclusive package, you will have to pay for them. That’s what you pay for when you sign up for the all inclusive. However they do offer the “upgrade package” of all inclusive. It’s 150.00 per person and you’ll have access to top shelf meals and drinks. Either I just think that needs to be clarified more when booking. Non the less this has been a very descent holiday. I had a lot of fun. I must really give a huge shout out to Bell Stand (bell hop/and greeter) Alexander and David the bartenders. All three of these individuals went above and beyond in their day to day duties. They made sure we were happy..and they all made sure we didn’t go without anything. If you go please say hello from the Torres’. The rest of the bartenders, did ok with their minimal efforts, but would be excellent if they tried a little bit harder. All the staff at the front desk were excellent as well they helped out with any room issues and information we needed. The staff taking care of excursions did fantastic as well!! They really gave us huge smiles, and made sure we felt at home in theirs beautiful country. Just one last thing, the resort is located 45 min away from 7 mile beach and George Town..taxis are EXTREMELY EXPENSIVE!! 71/2 rate

We would stay again, though likely at a different time of the year. Weather was generally great, though much more humid than expected the whole week. Sargassum is a fact of nature and was nowhere near as bad as we feared before we arrived for the week we were there. Our only minor disappointment was water clarity from recent construction to help mitigate the issue. Even so, they did a good job keeping the impacts to a reasonable minimum and we wanted to explore the whole island anyway. ||||The rooms and staff were great and met our needs and expectations. Onsite and local food options were great. The room configuations were perfect for our family of four adults, and could have worked if future grandchildren had gone too. We had no major issues or concerns.

We had a really bad experience. Hotel needs maintenance. Not sure why it has status of a resort. No pool service, pool is far from bar and towel service. Small uncovered lounge area by the pool. Seaweed was everywhere, and smelled awful outside at all times. It was impossible to swim on the sea. Chairs by the beach also had no maintenance and no service. Had to drive 50min to get anywhere from the hotel!!