Wyndham Sacramento

I recently stayed at this Wyndham location, and it was a deeply disappointing experience from check-in to check-out. Run away as fast as you can! Hygiene: Upon pulling back the sheets, I found hair in the bed. This is a basic cleanliness standard that was clearly ignored. Lack of Amenities: Despite being a standard expectation, my room had no microwave. When I called the front desk to request one, they were dismissive and stated they "cannot bring you a microwave." Service & Staff: The front desk staff (Michael) was consistently rude and unresponsive to my concerns. Management Failure: I spoke directly with the manager, Amanda Ortiz, regarding the hair in the bed and the lack of basic amenities. Rather than offering an apology or a solution, she told me "everything is okay." This dismissive attitude from leadership explains why the rest of the staff is so unresponsive. Verdict: It is abundantly clear that guest comfort and cleanliness are not priorities here. Between the dirty linens and the "not my problem" attitude from management, this stay was a waste of money.

We stopped in Sacramento for a quick overnight while delivering loads and needed easy parking. The parking lot is very spacious, even for big rigs, which was a huge relief. Walking in, the lobby/lounge is breathtaking, waterfall, terrace, and an on-site restaurant. The décor is lovely, and there’s a pool and jacuzzi. Once we headed to our room, the hallway ceilings felt low and the building started to show its age. The room was small but clean. Lighting and towel bars looked newer as well as the sink, though some fixtures felt dated. The curtains were stained. The beds were firm (especially at the edges), but the pillows, sheets, and blankets were very comfortable and warm. There was no refrigerator, and the microwave was small and placed on the desk. The carpet looked worn. No laundry room on-site. We also noticed a few cars in the lot that seemed to be occupied overnight, so we locked up and brought our belongings. Despite some room wear and a few inconveniences, the price was fair, and the lobby/amenities are impressive. I would stay again, mainly for the parking.

When I first call to check on the availability for rooms, the receptionist who answered my call was very helpful, polite and very nice, but OMG! What a change when I showed up, the receptionist Mehari, couldn’t find my booking and he even told me that I wasn’t in the right hotel, a colleague of him overheard what he said and came to help, and then his colleague was able to find my booking, after Mehari realized he was the one who was mistaken, he didn’t even apologize and was making fun of my name alleging that he “was trying to pronounce it”… he was awful and very impolite, please get better personal for front desk, Mehari left such a bad memory of this nice hotel, in other hand, rooms were nice and clean, I have no complaints about the rooms at all, just the receptionist Mehari was so out of politeness and sense of being helpful, I think he is burnt and should retire, we customers don’t need this type of person to welcome us in his nasty way and the company doesn’t need a person like him representing the company. He was lame, sorry but that was my experience last night

Pleasantly surprised for the bed and room quality at this price point. Soft, clean bed. Clean bathroom. Can’t ask for much more. Highway noise is faint but you do hear the whoosh of passing trucks. Did not disturb anyone’s sleep. Friendly staff at check in.

The staff who checked me in were very professional and courteous. They asked what floor I preferred, and I got a room on the second floor close to the stairs and a side exit, which was very nice. The room appeared clean. The big problem I had was when I took a shower, there was a cockroach in the bathtub. Because of that, I’m not sure if I would stay again. 

The location of the hotel was right off the freeway and there's great places to eat around there. The hotel is very clean, but the out of date facilities make it seem like it's not. The carpet is so old that it feels like you can feel the glue through the seams. The drapes had holes and didn't completely black out the room, the power outlets were super loose, and the fridge didn't work properly. ||||All that being said, I felt safe and comfortable with the bed and the water pressure was great. I might not recommend it to someone who is very picky or wants a luxurious stay but I'd stay again if in a pinch.

This hotel was not only in desperate need of a paint job a new carpet but on top of that they charge me $200 for two towels that were dirty 4 days later after I checked out. I would absolutely positively say Do not rent from this hotel you will regret it

The room was very nice. I considered it clean until I found a cockroach in the bathroom. The staff was very professional when I checked in. They asked what floor I wanted, and I got a lower floor as requested. The parking lot was a little sketchy. The smell of marijuana was all around the cars and the people in the cars. Our park close to one of the exits, Which was very nice.

Had to wait 3 hours for TV to be fixed would not stay again Had to call front desk twice and get the front desk in motion in person.

The worst hotel I have ever stayed in my life and I have stayed in some pretty bad ones. They closed off all doors due to homeless and crime except front entrance. The hallways smell of rat feces, the front desk made unauthorized charges to my credit card and had to wait several days to get my funds returned. My TV did not work and the desk was lined up with AC units not working so I consider myself lucky I guess. 1 star for at least making the ice cold. Great job guys! Seriously, they need to shut the doors, fire everyone, and demolish that building and never speak of that hotel for all of eternity. May God have mercy in their soul! Go Kings!

I attended a psychic fair healing event held in the lobby of Wyndham Sacramento. Clean, plain, free of clutter, basic not fancy not a dive. Ample parking in lot and adjacent lot across the street. Main lobby restroom single potty and sink. Additional restrooms with multiple stalls down near conference meeting rooms. ATM machine off lobby. Had no interaction with employees. Did not use rooms or stay here. Went to bar to get a Diet Coke, limited service, limited beverages and only canned regular soda nothing diet. This bar may only be open when there are events; I don't drink alcohol so not sure. It was okay for the event I attended.

Súper out dated hotel. Everything is old. I couldn't even charge my phone. Don't even know how they are still open with everything being so old.

Dirty, supposed "clean" towels on towel rack had feces smeared on them, toilet didn't work, many homeless wandering around property.

Booked a room here through a website. Easy check in process and friendly staff. I was asked for a card for them to swipe for the deposit in case there was any damage to the room. The hotel was clean, elevators were available and no complaints about the noise:) They were only supposed to charge like $50 for the deposit but instead i saw a charge for $171 which was the cost of the room. I was a little bit shocked because we had already paid for the room on a separate card. We had to call the hotel and ask them to refund the second card. It was kinda annoying that we even had to call in the first place because if i wouldnt have checked my account, i wouldve been jipped from $171... YIKES. Overall I recommend staying here cuz the rooms are clean, nice, the beds felt a little small in the room with a double bed but it was fine for my sister and I. However, double check that they're not charging your card extra!

This wasn't the best nor the worst place I've stayed. The problem we had was addressed and we were offered another room. All but one of the employees we interacted with were very nice and accommodating. Did not see any homeless in the parking lot. Would I stay again, maybe.

I wish i booked somewhere else. The door key they gave didn't work second time after i went to the front desk and got the new keys, and it's so annoying when you had to go to front desk and ask your keys. Think about you are not able to enter your room even tough you paid how much they asked and you dealing this after you drove there and felt so tired. That's so annoying. The hotel... means they should have min requirements which including to be able to enter your room which will be your the most basic need when you book a hotel. Ps: the front desk guys is extra annoying by telling and mad at you to not to put your phone close to the keys. Stay away.

We traveled from the Bay Area for a last minute business trip. A 3rd party booked our travel and we didn't question it nor did we research it.... I had to lead with that because we would have NEVA stayed here on our own had we known what the Wyndham was about... You ready? Pros: Staff is sweet and accommodating (front desk, the 2 housekeepers we interacted with, and the gentleman vacuuming were all A++), parking is available, and we concluded that they do NOT have bed bugs. (We ALWAYS do an immediate inspection of hotel room beds before we unpack luggage) We also noticed small upgrades regarding room linens and a couple of restroom fixtures. End scene. Cons (building): Several! But not limited to; sketchy area, German roaches at the entrances of the building, highly visible foundational cracks and peeled paint/wallpaper (everywhere), the lovely scent of never before shampooed carpets WITH questionable stains to boot, a LITERAL puddle of water on the first floor hallway leaking from the 1980s ice machine... just lovely walking through soaked carpet to get to the rooms! Squish squish! Cons (room): lack of ventilation (hits you as SOON as you open the door), disgusting carpet, restroom was in a laughable condition i.e. wall fixtures hanging by a nail, accumulated dust/dirt in corner, tub outdated and unkept. Paper thin walls- heard the neighbor's very private conversations, totally could've taken notes! Lol Bedding was torn- and was HIGHLY visible upon walking into the room, and the ancient ironing board wouldn't stand so we just placed it on the ottoman to utilize. We completely avoided the on-site restaurant and pool/jacuzzi for the accumulative reasons above. Look... no shade to the staff. I completely understand that you can only do so much of your job without the proper supplies, resources etc. It is VERY evident that this is an UPPER MANAGEMENT issue. It's giving no pride, low integrity, lack of leadership and PURE NEGLECT. Wyndham Sacramento, you can do better if you wanted to. Ask the Marriott and Hilton...

Im not going to lie, this place is really not bad. The reviews don't match up to the hotel. The room is actually nice & comfortable. Just park in the front not the back

Checked in and the first room had a completely broken lock. It seemed relatively clean except for some stains on the carpet - I was wrong. They didn't clean my room & when I asked for towels they brought me one towel. Then I saw a roach crawling up the wall. There was no manager on duty and there still isn't a manager on duty to authorize a refund. This place is disgusting and full of bugs and they know it. They said they try to stay on top of it and spray the rooms when they get these reports. Ok so this isn't the first time. Got it. They couldn't even authorize Priceline to credit me back until someone shows up again on Monday. All I want is my money back and I'm praying no roaches got into my luggage and came back with me from my trip. What a horrible experience.

So my wife was having surgery at UC Davis hospital and I needed a place to stay over night. Everything was sold out near the hospital as a big music festival was happening. We ended up finding this place for $220 for the night. All I can say is what a rip off. I wouldnt pay $50 bucks a night for this place. Let's start with the parking lot. I had to drive around the back as there wasnt parking up front. There were,people living in an old motor home on the property. There were other crappy cars with people just hanging out at 10:00 pm at night. Very sketchy to say the least. I checked in and was put in a room right on the freeway even though the hotel wasnt close to sold out. The interior of this building is old and in need of updating and repair. My room was tiny and had been updated which was a plus. The negatives were the stains on the carpet and the curtain. Looked to me like blood stains. Bed sheets had stains.

Not only is this hotel dirty and unkept, My CC used for incidentals was somehow charged to the crowne plaza which this hotel use to be so now I'm having to spend time dealing with CC company. Warning don't stay there.

Don't judge a book by its lobby cover. But seriously... When you walk into the lobby, your immediate reaction is... oohhh alright! This place may be decent. And that couldn't be any farther from the truth. Like I'm not even kidding. From the grimmy switches to the gross tub mat to the smelly, unclean, ac unit, the stains, the neighborhood, the screws in the window so you can even get fresh air from the mildew ax unit, etc. it's straight toilet water trash. This area is sketch. Want your car broken into. Stay here. Want unclean beds and towels. Stay here. Want to take a shower yet feel dirty the second you touch something. Stay here. I would NOT recommend! PERIOD.

The hotel was okay. Food overpriced. For the price I payed not worth it. 1.go to the motel 6 instead 2. The shower floor felt cheap 3. When you stepped in the shower the plastic tub feels as if your falling on to the floor. 4. ROACHES 5. Bed stained with suspicious liquids 6. The room had a pungent smell of weed 7. Very thin walls 8. Furniture was falling apart 9. Toilet was constantly clogged 10. The shower had trouble draining Final thoughts Not worth it

Bring yout own tp shampoo and tools to repair everything. Expect no food in the restaurant and if you are fortunate to have the restaurant open serve your own beverages and busyour own tables and clean them too. Poorly run and poorly maintained. They should be removed from the franchise. Very disappointed in the entire running of this place.

Horrible. Restaurant was not open. No water. We had a event there bar closed and just bad

Located by the freeway and next to some car dealerships so didnt think it would be as ghetto as it was. Had high hopes with the nice clean lobby, but that was the only nice thing. Could have looked past the dirty carpet and the old building falling apart. Even ignore the constant smell of weed in the elevator. But we stayed 4 nights and never got room service . Had to keep calling for more bath towels since they only had 2. There were side doors to the hotel that if propped open could be entered at any time. Idk how thats safe for anyone .

The chubby old man with the glasses and the holier than thou attitude, well he is obviously a complete puppet who cannot decipher plain English. Clearly I booked the higher priced "double room" or self described quadruple room" meaning 2 rooms. 4 beds. He said he doesn't have that kind of a room and I said he definitely does have adjoining rooms because I stayed here 20 times. I said if you don't have any available then I'll take a single room. He took a picture of the ad and stepped in the other room and called his boss behind closed doors and then came out and told me they were canceling and I couldn't stay at the hotel. Wtf? I'm never coming back to this place again. It's not even worth it. They advertise rooms with microwaves but you have to call and ask for maintenance to bring you a microwave and they hand it to you at the door. That should tell you what kind of class we're dealing with here. Just because you paint the walls and put a new name on it doesn't mean it's a different place than this shithole it was before the name change.

No A/C in the lobby! It was 100+ degrees in Sacto the past 2 days. We were there to visit our military recruit before shipping out. It was so miserable. What's up with that? The restaurant server was super nice!

The staff was horrible! Our hotel room had no hot water and I tried to get my money back but they refused to give it back to me. Our lights in our hotel room also didn't work very well. DONT GO TO THIS HOTEL!!!

Staff was very nice but room felt dirty and odd smell was coming from the AC unit. Mini fridge leaked. We left early to go to a different hotel.

I setup a table and it has been held here for many years. As long as it has been Crowne Plaza previously. Hotel? I wouldn't know. Never stayed here. For the convention room...it works. Holds 60 tables. They recently opened a back section and now 80 tables due to the popularity of sportscards. Another product boon of a niche hobby. One of many in the "collecting" genre as people were bored and are reliving their childhood or past memories....

Stayed here during a funeral, the staff was rude, our keys got programmed wrong, our door got stuck, and there's no breakfast included. Great views of the freeway though!

Overpriced for an outdated musty smelling hotel with beds that are not comfortable at all. The staff was friendly and helpful but that's not enough to return. In addition you are recommended that you park your vehicle as close to the front entrance and under the light as much as possible due to repeated thefts. The place was stuffy and the Ice maker was broken with a paper note on it directing you to go a floor up for ice. The elevators take forever so you end up just passing on needing ice. I won't stay there again.

Staff was rude while checking in. They took my card down for a $100 deposit with the notion of returning it provided the room was left how I entered it. After 3 days they charged me $115? And never returned it. Had to call the hotel 4 separate times asking what happened and the 3rd time someone named Jimmy hung up on me claiming that I didn't even stay there. Finally reached out to a branch manager and finally received my $115 back ( 2 weeks later). Plus there was "blood" and someone's toy left in the room. I give this experience a thumbs down

Lovely staff. Very helpful and accommodating as we were sent to hotel by Delta Airlines due to forced landing by our plane. No problem accepting waiver and helpful with meal. Rooms Modern but would have liked some usb ports. Clean, good shower. Efficienct

One star is too much. Lobby air conditioning broken with outdoor temperature in the 90s rendering lobby and dining rooms over 90 degrees. My room rug was sopping wet as well as dirty and loose. The desk top was not bolted down to the legs and could easily have fallen on my feet and broken them. Toilet paper was stuffed in the fire suppression nozzle nook. The bedside table was carved up and painted over. The women staff at the check-in were polite but dealing with the rude men was ghastly. Every man there of any age called me 'Miss.' A loud pool party went on well after 10pm. Positives: the bed was comfortable and the room air conditioning worked. Don't stay here. Dingy, dirty, peeling wallpaper, mop buckets left in the hall ways. Just a nasty place.

It was raining pretty hard at night. Woke up to a wet floor, my phone and t shirt which I left on the floor were wet

Attended a conference at the hotel, had a three night stay. My colleagues agreed we will not stay here again. Old building, outdated, plaster falling off walls, bathroom fans broken. This used to be a Crown Plaza, now a Wyndham. Does not meet Wyndham standards that I am used to. The conference organizers also said they will not be using this hotel, the tables were not set up, coffee was hours late. We had a suite but do to condition of room we changed to another room. Outdated and noisy, noise from traffic all night.

Worst place ever!!!! If you're looking to get screwed, overcharged, and treated badly please make a reservation. Here i was thinking that it would get a nicer place for my parents than the LA Quinta Inn across the street with all the homeless just to completely disappointed. First they gave my reservation away to another guest. Then the manager offered an adjoining room to take care of the mistake. Great, nice save only to have my parents woken up by security pounding on the door kicking it yelling "get out you don't have a reservation!!!" Get out we're kicking in the door!!! At midnight!!! My parents are in their 70's!!! And in poor health. They were terrified. My dad explained what the manager had done all he got was an "I'm sorry I was just doing my job." Then their original room, didn't even lock!!! Had it not been for the latch anyone could make their way in. So when I finally spoke with the manager all he offered was 50% off one night. My dad was like no!!! So he said he would take off one night. Total was $236. Fine then they got charged $456 on their bank account. Spread the word and stay or recommend this place.Worst place ever!!!! If you're looking to get screwed, overcharged, and treated badly please make a reservation. Here i was thinking that it would get a nicer place for my parents than the LA Quinta Inn across the street with all the homeless just to completely disappointed. First they gave my reservation away to another guest. Then the manager offered an adjoining room to take care of the mistake. Great, nice save only to have my parents woken up by security pounding on the door kicking it yelling "get out you don't have a reservation!!!" Get out we're kicking in the door!!! At midnight!!! My parents are in their 70's!!! And in poor health. They were terrified. My dad explained what the manager had done all he got was an "I'm sorry I was just doing my job." Then their original room, didn't even lock!!! Had it not been for the latch anyone could make their way in. So when I finally spoke with the manager all he offered was 50% off one night. My dad was like no!!! So he said he would take off one night. Total was $236. Fine then they got charged $456 on their bank account. Spread the word and stay or recommend this place.

I stayed there for 2 nights for an event that was hosted at hotel. When I was at the event, my room was opened and my wallet and car keys were stolen, police report filed with Sac Sheriffs Dept. I had had issues with door during my stay there and I believe the door didn't close behind me. Someone walked by and grabbed my wallet out of the room (I have a tracker on my wallet to confirm it was stolen and my CCs were hit right away). Also no cameras on my floor to record who went in the room. Front desk staff was very friendly and helpful to sort this out but unfortunately management would not even offer a discount as they blamed me for not shutting the door. Spend more money at another safer hotel in better neighborhood. It's not worth the cost. I now have to get a new key FOB among closing all CCs and bank accounts.

This place sucks , we are here with several parties and some of us had food stolen from the door within 3 min of delivery. I unfortunately had bed bugs they had to move me to a different room . This place needs a ton of upgrades to become a Wyndham property. Better security, the rooms are dirty and rust on most of the fixtures the employees are the only good thing about this place . Don't stay on the 1st floor they have had a string of robberies. They come in and kick the doors in take TVs . So far no one was in the rooms . This was per management. My recommendation is to stay somewhere different. Spend the money and feel safer

I'll chalk it up to post Covid related lapse in maintenance. Older building facing two parking lots and in between another building on a large lot. Very confusing energy in planning design and exterior landscaping. Looks like a large motel rather than hotel. Dated carpets wall decor and furniture. Post 1980's. I'm not going back.

no room cleaning or cup replacement or towels for the whole visit. Supposedly on the tv it tells you that and if you ask you can get clean and refreshed. However when I asked it still didn't happen. had to go to Target and buy coffee and hand wash a styrofoam cup. Bar had very poor quality ingredients, couldn't get a decent drink. Restaurant only open for breakfast. Elevator was broken part of the time. Hotel was arranged weird, walked your self to death to get from front desk to elevator or conference rooms. Now anywhere near the quality for the cost. It was worth $50-60 not $150.

honestly the most worst hotel I've ever been at. kept giving us rooms people are using. stains everywhere in the rooms. at first glance in the lobby is very convincing your staying at a good hotel. but your not, tiny brown stuff in drawers, and I'm very sad for the military people staying here disgusting. we are still trying to get a room we've been doing this for the past 2 hours.

It's a really big a spacious Hotel. The rooms were really nice and clean. And the workers were really kind.

We had a man named Steve help us tonight and his customer service was 10/10. He was patient, respectful, and super helpful. You can tell that he cares a lot for the customers, and he is great at his job. We were having troubles with our card and he got it situated and taken care of. If every hotel employee was like this, you guys would have great business. 10/10 rating for Steve!

I got Corona virus, which my test got positive, and I can't make a trip to anywhere, I have to stay at home. Also my parents who live in Sacramento, they're old and I can't put them in risky situation!!! I tried to contact Priceline and hotel to cancel reservations and get refund back, which they refused and they treated me very rude, disrespectful, they used bad words to me. Also the supervisor accused me that I cursed his employee, which I just ask them to help me with situation, which it could happen with anyone. Front desk agent, Mike told me I can come and use my room ?! How ? To spread the virus ? Then if this is the case, this hotel is septic cause that's how they treat their guest, I was waiting for manager on duty or supervisor to call me for 3 hours (which they didn't have anyone to be responsible) , supervisor called me and treated me like trash, and he told me they not refunding my money back. Which I'll contact the manager of hotel (if issue doesn't get solved, I'll to their region and HR) to complain. I'm currently at hospital cause of shortness of breath and other symptoms which supervisor and front desk agent told me it's ok for them that I go stay there!!! Just they want the money and they don't care about people and their guests and employees health. They take the money and steal it. I'm very upset of this situation and horrible customer service, I want my money back at least. Now that I read other reviews, I understand how why they steal money. They only sees money , all the reviews are bad, they don't care of quality and customer service, I NEVER RECOMMEND THIS PLACE TO ANYONE. I wished if I could rate 0 to this fake and fraud business!!! I'm lucky I didn't stay there, then I don't get more trash treatment from this fraud and shady business .

I have seen all the poor reviews. I was a little worried because we had booked a room here convenience... My husband to do a ball card show here. Perhaps the reviews were before Wyndham took over. Our experience was delightful. Our room is clean and spotless; the show was held in a great room as well. It is next to the freeway and there are businesses around, but the area is just fine. Not a bug in sight!!

Dirty. Room smells. Friendly staff. Would expect more from a large chain....................................................