Sydney B.
Google
I writing this review with tears in my eyes due to the disrespectful and unprofessional manager at the Wyndham Lambert Beach location. I’ve been a life long Club Wyndham member and I have never received such horrible and crass customer service. I walked into the Wyndham Lambert Beach location on January 8, around 11:30 am in the hopes of hosting my wedding there. There was no line for the check-in and the staff were idle so we waited for someone to help us and neither one of the staff even looked up at us or even greeted us. I had to walk up and introduce myself to a younger staff member who was pleasant and directed me to her manager, (Vita or Gita, no one was wearing name tags so I don’t know the correct spelling of name). When I approached the manager’s desk, I didn’t even receive a greeting or as much as a “good afternoon” or “hello”. It seemed as if I was a burden. When I informed the manager that I was looking to book my wedding here, she curtly replied, “when?” I said. “September 2026.” She said, “We aren’t open then.” I was waiting for her to give me more information but she simply dismissed me after that. I had to ask, “well, what are you operating months?” She responded, as if i was annoying her, “We open back in October”. Again, no follow up information or anything. I asked her if they offered any wedding packages, she said no but I can complete a general inquiry form online. I asked if I could get a tour and she rudely explained that she was waiting for a phone call. I said no problem, I understand the importance of booking appointments and I only stopped by because I was in the area and here on the island for vacation for a limited time. She didn’t offer any alternative dates or times, I had to ask if there was a better date to come back and perhaps look at the property, she said come back the on January 13th. When I asked if she was going to take my name or email or phone number to confirm she said no and just stood there staring at me. She didn’t offer any general next steps or any kind of explanation for her rudeness. She just stood there staring at me like I was bothering her. I kindly said thank you and left. When I got back to my car I felt so ashamed and embarrassed about how I was treated. I was brought to tears. I decided to call and let them know that I was unhappy with the customer service I received and kindly asked if I could have a different staff member give me a tour when return on the 13th. The staff ended up putting the SAME manager on the phone only for her to rudely point me to the general email for Wyndham for my “complaints”. When I explained that I wasn’t complaining, just asking if I could have someone else help me on the 13th she rudely told me off and hung up on me.
I’m honestly so hurt because although I live in the United States, I have family that has been on this island for YEARS. Hence why getting married is important to me. I was born and raised in the hospitality industry and NEVER received such harsh and dismissive treatment.
I’m truly heart broken because I’ve been a life long Wyndham customer domestically and internationally and always received excellent customer service. I am seriously concerned with the actions of this manager and want to make sure corrective measures will be taken. As a business owner myself, I believe this dismissive and destructive attitude towards members and potential customers is unacceptable and has no place in the hospitality industry.
I can go into more detail via phone or email.
