Julie P.
Yelp
I've had enough of this place! Each summer, I invite friends from out of state to The Berkshires and always include Xicoh on one of the nights. And each summer, they mess up my reservation, acting as if they're surprised at the arrival of 8 adults and they commence running around shoving tables together. This is despite my best efforts to book a table well in advance so we will be expected (and dare I hope, 'Welcomed').
This last visit was truly the LAST visit. In making the reservation, I got an email confirmation that simply said "Your reservation is approved" but didn't say the date or time - so as our trip got closer and I was finalizing itinerary for the week I had to call the restaurant and ask whether my reservation was for Sunday or Monday..they didn't have their book in front of them so told me to call back an hour later. I did so, and this time when I asked to confirm whether I had booked our group of 8 for Sun or Mon eve, a rude man told me "do the math"...I asked him to repeat himself and this time he said "Sunday." When the actual dinner date arrived, once again the staff didn't say hello or welcome customers, nor were they prepared with a table.. but the final straw was when 2 of our 8 diners ordered the specialty, lamb shank, and both tried respectfully to eat it but finally they both gave up and said they couldn't choke it down due to the overwhelming amount of salt in the sauce poured on it! We told the waitress, who thanked us and said she would tell the chef. She then said the manager was going to give the 2 a serving of free rice, lol!
We asked for the check and sure enough, they still charged full price for the inedible lamb shanks. I asked to have the manager come over and a guy with a silly man bun sulked over and begrudgingly said he'd take one of the lamb shanks off the bill. I did notice that when they brought the bill back, they had taken the cost of 1 lamb shank off and added $60 for the tip Which was fine with me because the disgusting salty sauce wasn't the waitress' fault so if they'd have let me add my own tip amount, she would've gotten more money!
In addition to hosting my own friends in the Berkshires, I also rent out my home to short-term renters and I provide a list of suggested restaurants - TO BE SURE, XICOHTENCATL has been REMOVED from that list!