Ashish Singhal
Google
We really enjoyed the tea and the local toast — it was a lovely experience overall. As tourists, we weren’t aware of the return policy for the cups and tray. While we were leaving, one of the PRC staff shouted something in Chinese, which startled us. I asked another staff member what the issue was, and she explained that we needed to return our cups, which we did right away out of respect for the rules.
We completely understand the policy, and we’re happy to follow it — but it’s all about how the message is delivered. A polite reminder would have been more than enough. The tone used made us feel like we had done something seriously wrong, when in reality, it was just 2 cups and a tray.