Yäan Wellness

I was so surprised when I went back to look at some one star reviews for this place. CRAZY! My wife and I got the special for one 60 minute massage and one 30 minute add-on. We did the circuit before our massage which made you like jello before hand. Awesome. After my massage (which was fantastic) I had an out of body experience during my facial. It was crazy. Best spa experience I’ve ever had. This was for our homeymoon, and they made it special for us. Great staff!

Went to spa to get Knesko cosmetics, since there are not available in Europe. I had nice service at reception, got my cosmetics nicely packed and left to my hotel. I was staying in Playa del Carmen and after arriving hotel, i discovered one of two serums was already opened and both were very dusty and dirty. It looks like i got the serums from reception display ( i used them to show which i want to buy). I contacted spa by whatsapp telling i would like to exchange. I was informed that i can drive to them to change products. Unfortunately after telling that i am not in Tulum and i have a booked tour next day that was end of conversation from spa side and no other option was given. So for app 300$ i ended with opene, old products from display and not even apolgies was offere. Very unprofessional.

I wish I could give this 6 stars out of 5! One of the most beautiful spas I’ve ever been to. Sara at the front desk was so lovely and accommodating, it was super easy to make an appt over WhatsApp, quick and responsive. The spa itself is so gorgeous and truly feels like an oasis where you are relaxed the second you walk in. The massage was pricey but worth it - the best massage I’ve ever gotten! Jessica is incredible!

Yäan Healing Sanctuary in Tulum is absolutely exceptional. The space is stunning and peaceful, and the whole experience feels thoughtful from start to finish. I had a massage with Lilly and it was truly the best massage of my life. She was intuitive, skilled, and so grounding. I walked out feeling lighter, calmer, and genuinely cared for. I’m so grateful for the experience and can’t recommend Yäan enough. Gracias para todo Lilly!

We had an excellent Traditional Mayan experience. The massage was top-notch. The place is very stylish and well equipped. If there were one thing we could improve, it would be to make the copal smoke therapy and interaction with herbs a bit longer.

I want to preface this review by sharing that I specifically chose this place before arriving in Tulum because I was seeking a healing experience for my heart and soul. Everything on the website seemed aligned with what I needed. I recently lost my daughter after going into early labor—the most devastating day of my life. Shortly after, I discovered my husband had been unfaithful, and we divorced. This trip was meant to be a step toward healing. After booking my treatment, I noticed that although prices are listed in USD on their website, they actually charge in pesos using their own fixed exchange rate of 19 pesos per dollar—resulting in a higher cost than what is advertised. This policy appears only in very small print right before you submit payment. This was disappointing, but after several messages, they agreed to refund the original charge and process it in USD as I had requested. I chose to move forward with my appointment believing this was simply a misunderstanding. The healing massage and curative bath soak were truly exceptional. My therapist was incredible; it was the first time in a long time that I felt lighter and more like myself. I genuinely felt hopeful and was excited to continue with the water circuit. Unfortunately, this is where my experience changed. A couple entered the area and began engaging in intimate physical contact—kissing, cuddling, and inappropriate touching—while also speaking loudly. This made it impossible to relax in what is meant to be a healing, tranquil space. I informed the staff multiple times, yet nothing was done. At one point, several staff members stood nearby watching and snickering, which made me feel even more uncomfortable. Eventually, I reached a point where I no longer felt safe or able to stay. This is not a public beach or pool. It is marketed as a wellness sanctuary where guests come to heal, often from deeply personal experiences. Other similar facilities have clear rules, such as “physical displays of affection are strictly prohibited,” to protect the environment for all guests. When I mentioned this to what appeared to be a manager, I was told there was “no way” to stop this behavior. I disagree—just as rules about attire, running, or safety are enforced, guidelines around appropriate conduct can and should be enforced as well. The staff did apologize and offered for me to return another day to redo the water circuit, but I was leaving the following morning so this wasn’t possible. No alternative solution was offered. In terms of the overcharge, I ultimately suggested refunding the difference so I could provide it as a tip to my amazing massage therapist. I am deeply disappointed in the management’s response and the lack of action taken to maintain a safe, respectful healing environment. This facility has tremendous potential, and parts of my experience were truly beautiful. However, due to the pricing practices and the unwillingness to enforce basic etiquette standards, I cannot recommend this destination. Honesty, integrity, and guest well-being should be at the core of any healing sanctuary.

Title: Caution Advised Regarding Temazcal Ceremony at Yaan Healing Sanctuary I recently visited Yaan Healing Sanctuary in Tulum for a private Temazcal ceremony with a group of six in December. While the staff was welcoming and the grounds were beautiful and well-maintained, I feel compelled to share our unfortunate experience. The ceremony itself was pleasant; however, five out of six women in our group developed skin reactions several days later. These reactions varied from mild irritation to severe conditions due to one of the herbs used during the ceremony, specifically Ruda, which is known to cause skin irritation and sun-reactive burns. This resulted in a condition called phytophotodermatitis, which can lead to long-lasting skin discoloration. We were not told either before or after the ceremony that such a reaction was possible. As we return to the US, some of us are still dealing with this skin reaction, and it may take months to resolve. I strongly advise caution if you're considering participating in the Temazcal ceremony, especially regarding the use of specific herbs. It's important to be aware of potential reactions and take necessary precautions.

We had the most amazing experience at Yäan Tulum Spa! From the moment we arrived, Sara at the front desk went above and beyond to make sure everything was perfect. We were greeted with warm and friendly greetings. She was incredibly helpful, knowledgeable, and made sure our experience was magical. We enjoyed the healing waters as well as the steam and sauna rooms before indulging in the most wonderful massages. It was the perfect way to spend our last day in Tulum….peaceful, rejuvenating, and truly unforgettable. Thank you so much, Sara, for making our visit so special! The facility is incredibly beautiful and if you love architecture, just visiting is magical but you’ll definitely want to book a service just to experience the magic!

This was such a treat! A very expensive treat- but we were glad we indulged. They have a dry and wet sauna along with a warm pool inside. The warm pool was the perfect temperature and there were places you could sit and lay back in the pool- which was heavenly and I've never seen that before. Even though it was indoors, part of the wall is glass so you have a beautiful view. There is an outdoor area with a pool and lounge chairs but we didn't try that pool. The only con was that I did get bitten by mosquitoes- but there probably isn't much to be done about that. They did have natural insect repellent available. The service was one hour and quite pricey- it would be nice if they made it longer.

Truly an experience. The design is absolutely gorgeous. My partner booked the experience-- a little pricey but definitely worth it. We did the "Garden Of Yäan" -- holistic massage followed by (the best part) a healing bath of freshly picked herbs, flowers, salts and soothing therapeutic oil. I felt mad refreshed and relaxed after this entire experience. The sauna, steam room, and lounge pool area, even the changing area was divine. Yäan exceeded my expectations and I couldn't be more grateful! It's something you have to experience for sure. The front desk staff was pretty accommodating (I didn't really care for the manager but everyone else made it worthwhile).

Add this spot to your Tulum itinerary!!! You will not be disappointed. The rain caused us to cancel a boat day, and massages seemed like a sweet consolation prize. I reached out on WhatsApp, they were very responsive, and worked with our schedule getting all 4 of us in at the same time. Definitely plan to arrive an hour early and take advantage of their healing water circuit. The facilities were very clean, and they have created a beautiful, welcoming and relaxing environment. This was one of the best massages I have had in a long time. I highly recommend adding a spa day at Yaan to your trip - girls weekend, couples trip, or solo travel!

We booked a private yoga class and confirmed that we would also be able to use the amenities (AND PREPAID OVER A MONTH EARLIER) however when we arrived, they tried to say it was an extra 60$ per person to use the healing circuit. Even after I showed them our messages they still made us all pay extra and we had to come back 3 hours later. After all of that one of our friends got horribly burned by the steam in the steam room. The woman came in after that already happened to warn us about the hot steam nozzle. What a horrible experience!!!

This place is pricy but worth it. My friend and I had Swedish 60 min massages here, and both agreed it was the best massage we'd ever received. Rosi was my massage therapist, and she gave amazing pressure where I needed it, and was able to give some much needed chiropractic action to my neck and shoulders. In addition, if you get any service, you are able to use the healing waters (which is 4 rooms including a steam room, a dry sauna, hot pool, and warm pool, along with a cold shower. This was a really magical experience as well. Lastly, they have an amazing daily treetop yoga practice (ours was taught my Jessica). Jessica was an incredible instructor. It was beyond perfect, both the setting and the practice. I'd recommend for all levels! If you are thinking about this, don't think- just do it! The yoga, massage, healing waters. Oh and also everyone we came into contact with was kind and great service contrary to negative reviews!

I've been to Yaan three times. The first two were great experiences - welcoming, nice water circuit, and a hot tea and snack after my service. Today I was very disappointed. In the steam room they have two vents producing steam. You have to walk past them to get to the steam room seats. While walking past I felt a sharp string and jumped. The steam burned my leg pretty badly. I let them know and there was no apology given or sympathy. They did give me an ointment for it. No partial refund or consolation for the services. We also didn't get a tea or snack upon our exit. I'm not sure if they removed that part of the experience or withheld it because I showed them my burn and was clearly disappointed that they didn't warn us about the searing hot vents. Interestingly enough, they have bowls of herbs and water sitting in the chairs where the vents are - they clearly know about the hazard. I asked them to warn other guests about the vent. I spoke to another guest upon leaving and they received no warning about the burn risk in the steam room and the vent that is obviously a hazard. Should they contact me to refund services or provide any kind of consolation I'll remove my review. They said they were going to refund me in November but I still haven't received. Refund so I'm add this review to yelp.

100% go an hour before your service and use the facilities. The space is absolutely gorgeous and you have the option to go from steam room to cold shower to sauna to cold pool to warm pool then to your service. After all of that, I said, even if the massage sucks, it was worth it all just for that first hour. I fed an 8 month old pregnant iguana. The place is gorgeous but I do have to say the girls at the front desk weren't super friendly at all. Overall amazing

The front desk was horrible. They were rude and non-welcoming. At the end of the massage we were never offered any tea/water, no one escorted us out. Not the type of service you're expecting for what's supposed to be a 5 star experience. The best part about Yaan was the pools before the massage. The rooms were lovely and service in there was good. Besides these waters it felt like the experience could have been had in a strip mall. The massage wasn't really explained and it's a very specific type of treatment. Not for everyone. We wrote down areas to focus on but don't know why as they did not at all focus on those spots. We heard from several locals in town after we went that most of the original Mayan staff quit because the owners only paid them 15% of the extremely exorbitant costs. Would not recommend and would never go back.

Full Moon Temezcal Ceremony - what a profound experience! I booked this online a couple of weeks prior to coming. It's an intimate setting of about 10-12 people, so it's best to reserve in advance. I will not get into details about the ceremony here, (I suggest researching it elsewhere), but I am blessed to experience it. At the start of our time, a guide (who is multilingual) walks us through the estate and leads us to the shaman. Throughout the ceremony, everyone is kind and attentive. A very spriritually connecting experience. Front desk staff is very pleasant and there is a cute shop with artisans jewelery, crafts, and clothing. *i didn't take any pictures past the entrance, as I wanted to stay as present and aware as possible, but they do have an Instagram!*

This review is for the Temazcal moon ceremony. This happens roughly once every two weeks - if your trip's timing is right, I recommend you go. My partner and I went in not really knowing what it would entail, here are a few things you should know: - You will chant, sing, and sweat for 2.5h in near full darkness inside a "sweat lodge" - kind of like an earthen sauna. If you are claustrophobic or sensitive to heat you will struggle. One guy in our group had to bail. Personally I loved it. - You will be asked to share your fears and dreams with a room full of nearly naked strangers. It is an intimate soul-searching experience and will potentially make you uncomfortable. The only thing I didn't like about this ceremony was that we had a really bad translator who could barely speak english. Like, to the point where even the Mayan priest (who led the ceremony in Spanish and could also barely speak english) had to correct her. This made it hard for us to follow along.

Our experience at Yaan was beautiful and nourishing in more ways than imagined. Initially we had planned on the Full Moon Temescal (a must-do if you're there for a full moon) and by the end of our trip we had indulged in massages, healing treatments, and cleansings. I have major digestive issues and traveling doesn't make it any easier, no matter what I try. I chose the Sobada Maya in order to alleviate discomfort. Although I felt like the price paid was somewhat hefty, I was open to the experience. The entire experience was worth every second and penny invested. Everyone who works there made the experience comforting and truly magical. You start off with a quick rinse and are led to an area where you are prepped for the treatment (can be done before or after). Laura, an amazing young lady, serves as your guide: 15 minutes in the steam room where she provides you a delicious scrub to rub all over. You have an option in rooms - some steam or a lot of steam - and you take in the smell of the herbs placed in water to begin the detoxification process. She prepares the water for your quick 15-30 second rinse in cold water to momentarily shock the body before she guides you into a sauna. In the sauna your body's temperature begins to regulate. Laura provides a cold, damp washcloth that has been soaked in water infused with delicious essential oils to place on your face. The coolness feels amazing and coupled with the sprays of more essential oils on your body, makes one feel warm and at ease. When time is up Laura guides you to a circuit pool where you rotate amongst 3 different types of massage-like experiences. The first entails standing on a silver plate that jolts your body - imagine standing on a small jumper without doing any of the work. The second is a waterfall-like experience where you allow water to fall on your shoulders. The water pressure feels great on the shoulders. The last like a hard-pressure hose that massages your lower back/hip area. I rotated among the 3 a few times until my 15 minutes were up. Laura then guides you from the pool to the final stop which is another pool. This one is warm and also relaxing. I chose to lay on a lounge chair attached to the side of the pool. When laying inside the pool, jets massage your entire body. The entire experience was a unique one for me. I loved it. Once time is up Laura introduces you to your guide who takes you through your treatment. Lorena was my guide and did an incredible job of getting deep down in the belly area and shifting things around a bit. I felt so much better and relaxed after my treatment. The essential oils, the massage, and her touch were all perfectly balanced. She was able to explain how to care for the belly to avoid inflammation which she explained is one of my belly culprits. My treatment was followed up with tea, honey, and dragonfruit brought in by the lovely Martita. I relaxed on lounge chairs and reconnected with myself and Laura. She was informative as was Martita. I had questions about healing, energy, and much more and they were so generous with their time. My magical experience at Yaan Wellness is one I want to share with all which is why I have invested the time in writing this. I can't wait to share this experience with my hubby. We are in the process of making plans to come together. Thank you Yaan Wellness for reminding me of the importance of giving more to self to overall be better to myself, but also all of those I impact. I'll see you soon!!

The place is small but beautiful let me get that right. However, for the price paid, we got the most ridiculous massage ever. I mean for almost $200 per person for 60 mins, it is legitimate to expect a top of the line massage. Well, it was none of it, we got a very basic and quite rushed massage in one of the bungalows (and a cup of tea afterwards). Even by New York standards this was not more than $70 massage let alone Mexico. And the wifi was not even working...

Wow! What a beautiful place to unwind and disconnect. I didn't take pictures because you're not allowed to use phones past a certain point, but it's for the best. I enjoyed every bit of this experience! When I walked in I was greeted and escorted to the changing station where I put on a robe. Then I walked to the pools where you can enjoy some time in the warm water. I did not do this because estoy embarazada when it is your time for your treatment they come to you. You are then escorted to your "hut" of you will. It felt so luxurious! Now I only got a massage. But there was a beautiful tub inside. I wish I knew what that was for! I THINK my masseuse was Rosado. With masks it's hard to make things out. She was so sweet!

We came to Tulum for my friends bachelorette party. We started the morning doing yoga in a treehouse prior to our spa appointments. The rooms were very clean and unique. After the spa appointments we experienced their "healing waters" which takes you from hot to cold to hot to cold (supposed to be good for the muscles). I would recommend this place to anyone visiting. It has it all.

I've had services at some of the highest rated spas in the world. Yaan Wellness surpassed all of my "bests" to create the ultimate nurturing experience. From the care taken with private parking, to the details in the front garden, fresh flowers, Mayan statue, fire and the smell of copal. This attention to detail contributed to a sensual and senses engaging experience upon arrival. The attendants at the front desk were incredibly attentive as were the guides during the healing water circuit. I've never had a completely nurturing, relaxing and nourishing encounter such as the one at Yaan. I was intent on researching the best spa in Tulum after having some serious health issues including digestive concerns. I read Cindy P's review and decided to chose Yaan and the Sobada Maya massage. Cindy provides an excellent description of the services so I will just speak of my treatment and overall impression. My therapist Andy (Andrea) was the most beautiful and amazing master healer. Her touch was magic and the experience embraced my mind, body and spirit. The Mayan healing techniques combined with the beautiful room overlooking the lush gardens provided a release from all stress and anxiety; an escape from cares and worries. It's been a long time since I've been able to completely "let go" and with Andy's assistance and touch, I accomplished just that. I was so impressed I booked two additional services - as I'm here for 3 weeks. If you want a unique, healing, restorative, nurturing and nourishing experience, Yaan Wellness Energy Spa is the place to receive all that and more!

Zero stars. I never felt so unwelcome before. The front desk receptionist was rude and snide with comments and not understanding at all. We had ample time and left one hour and half early to get there early for the temazcal ceremony but the address on the webSite wasn't exact so we got lost for half an hour and trying to call them. Then when we finally got there, the front desk lady said no refunds and not willing to work with us to reschedule or to even let us use the sauna or spa just for a lil. Complete waste of money.

My best friend and I walked in the spa it looks beautiful and very relaxing. Unfortunately we didn't get to have the experience and we can't recommend anyone there. There was a young lady sitting behind the desk and a gentleman. She didn't even acknowledge us she seem to be too busy on her laptop . The gentleman also didn't greet us but we did. We took two seats and asked what was some of the services they provided. We were already feeling uncomfortable as if walking in was a bothered to them. He grab the QR code and said the services were there. We had already looked at the website it's the reason why we chose to go there. We only asked because we felt not welcomed. The lady looked as if her laptop had her too busy to even care we were sitting there. We got up and said thank you. They both responded you have a nice day. Not for one second did they bothered on asking if there was anything in particular that we were looking for. Our hotel offers a spa. We just wanted to try your place. Very disappointing that we didn't get the chance because of the people that you trust to have at your front desk. The face of your facility at that moment rather help your guests walk out than welcome them in. I hope someone reads this and can better train your staff. We don't live here but we love Tulum and we would never recommend your spa not because of your spa service again those two people made us feel si uncomfortable that we are sure you do provide great massages. We will never know. We humans love great service ,we work for that. You need to work on training those that are the face of your business.

Hi I am having a hard time booking a stay for tomorrow morning my us number is 949-526-4828

The worst experience ever along with the worst customer service! I have traveled all over the world and have gotten many massages and this has been by far the worst experience. For the price you pay for a massage, it should have been the best experience. Such a shame because the spa is beautiful.

Yaan wellness energy spa gave the best massage I've ever had. Just walking in to the place provided a healing energy. The price IS pretty expensive but that's because it isn't just a place for massages. An hour beforehand you get to experience their healing waters. This alone made you feel deeply relaxed. But the service is impeccable and everyone is extremely friendly. If you want to experience a truly healing experience, I 100% recommend Yäan!

My wife and I recently visited Tulum for our honeymoon and decided to treat ourselves to a massage on our last day. We are so happy we chose Yaan! We partook in the Couples Divine package and were massaged into putty by two lovely women. The grounds are impeccable and are worth an exploration. They even cut some aloe from the rooftop garden for my wife's blister! 10 out of 10!

Fabulously relaxing- we had the Couples Divine Massage treatment and it was super special. Would 100% recommend to anyone wanting to luxuriate with a loved one. Pricy but feels like a true treat.

The treatments at this spa were well worth the high price. Each 60 + min massage included an hour water circuit therapy with a guide. We were also offered fresh tea and a fruit tray after. The aromas of fresh herbal/floral oils and Copal and were so calming. I loved seeing their medicinal herb garden and learning about the healing properties. If weever return, we'd like to try the Temazcal Ceremony.

Amazing service and ambience . Went here for a couples massage with my gf. Be sure to show up an hour early to your Massage to relax before hand.

The grounds are beautiful so it gets the whole star but the actual service... I think my boyfriend half asleep could have given me a better massage. I should of known immediately this experience would be sub-par when the massuse looked at the list of places I asked her to work on and she said "I'm trained for feet and hands only." Hindsight is always 20/20 right? Then I lay down. The room has zero A/C and she put me under a blanket in 90 degree weather so I started sweating like a roasted pig immediately. Despite the pouring sweat, she never asked if I was comfortable or wanted less blankets. When I finally asked she responded, "we don't have anything thinner" ... No apologies or attempt to make me comfortable. So as I'm sitting there sweating, she starts the massage on my feet. At first I'm like I can barely feel this, but I give her some time to warm up. 15 minutes go by at the same weak pressure (think when your grandma gives you that light shoulder rub), so I ask if she can go a little deeper please. She does for about 30 seconds and then goes back to the light bird hands. 15 more minutes go by and I ask her again to go deeper. Same thing. 30 seconds of "OK I think she gets it" to "gr how much did we pay for this?!" There are so many spa and massage places in tulum, I feel like I got dupped based on the pretty sign and reception area. Please don't make the same mistake and take your money elsewhere (especially since it's 3x more than many other places around!).

Amazing!!!!! Get a massage with Frances she is truly INCREDIBLE!!!! There is a massage called Yaan Balancing and that's what I recommend. We did a couples massage and loved it. The room was beautiful and both of the therapist were very talented. I was with Frances and my husband said his masseuse was equally outstanding. Do yoga with Erin she is soooo good! I didn't have my phone with me but I so wish I got a photo of the jungle canopy from the yoga loft. Something I will always remember. Last but absolutely not least, do a Mayan Renaissance with Elizabeth to clear the soul. This place is absolutely worth a visit. Pricey, yes, but definitely worth it. The whole experience is outstanding. I booked everything online with Avi through email and the process was seamless. You have to prepay which is a little strange but really not a problem. Go here and you will feel so good!

I chose to do a Yaan facial. I have only had one other facial, and it was the memory of that bliss that caused me to pay $200 US in advance for this treatment. I stopped at Yaan ahead of time to book this, and was completely convinced it would be worth the price, given how beautiful the property and buildings are. On day of treatment, you are allowed to arrive one hour before your treatment to take advantage of the steam room and sauna. That was very lovely, and they serve lemongrass tea between steams. My facial was ok. Not a transportation into a blissful paradise. After it was over, I went into the bathroom and looked in the mirror. There was still mud mask caked into my eyebrow and smeared on the side of my face. Sad.

I will preface this that yes, this place is expensive ($240 plus gratuity). However, I get monthly massages and occasional facials at a nice spa stateside, and I pay roughly the same for equivalent services. And, it's like others have said, I spent an hour before my services in the sauna, steam room, and pools with a complementary body scrub and attentive service. Then my massage was lovely, and the facial was a perfect 30 minutes (a mini, they called it). It rained almost every day of our trip, so I was just happy to be doing something other than eating and reading a book under cover. So for 3+ hours of relaxation, I'm not mad at it.

Front desk lady was extremely rude and left me with no desire to get a massage or do yoga there. Seems like a nice place but her attitude left me with a bad taste. I've never left a bad review anywhere but I actually took the effort to write this...Just saying

I visited this Spa during my birthday vacation last week in Tulum. I requested the Deep Tissue massage which was 60 minutes. Can I just say WOW. That's the only way I can sum up this experience. The staff, facility, massage, masseuse.....everything was just absolutely amazing. I would recommended this spa to any and everyone

A small group of us participated in a Temascal ceremony that Yaan. It was our first time. Honestly, it was probably the best thing we did on our vacation in Tulum. The spa was top notch, and the women that led us in the ceremony were kind, welcoming, and incredibly knowledgeable. What a powerful experience!

Yaan wellness spa is a true oasis. We were staying at Be Tulum across the street and had complimentary "healing waters" treatment with our stay. A truly great experience. Sauna, cold shock, massage pools, and relaxation pool with tea, then repeat. The woman who assisted with our treatments had really good energy and helped us fully relax. The prices for the treatments seem pretty high, but the space is amazing and if you want a great spa this is the place to go in Tulum.