Yachthafenresidenz Hohe Düne Hotel

The experience met expectations—everything was well-prepared and relaxing. The spa center was comfortable, although I found it slightly overpriced.

One of the best Hotels in Germany. The best location, amazing staff and Service and one of the best breakfast Buffets

It's like a small island with many buildings, restaurants and bars that belong to the same hotel. It's a bit pricy I would say but facility wise it's amazing. We booked a room with balcony with sea view and the view was really great. They had big breakfast menu which was amazing. The facilities at the hotel was also great, there are multiple temperature controlled pool, jaccuzi inside the pool, large Sauna. If you wanna go for a quiet, luxurious and relaxing vacation, this is the place, but mind you be ready to spend lot of money

We arrived on a Saturday at 15:00 and left next day at 9:00, so we spent less than 24 hours. However, they charged us 2 days of parking (€40).

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. ||||The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. ||||When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage).||||Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. ||||They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄||||The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄

All around everything was great. Focus of course the big but still cozy spa area – and also great place for kids since open two times a day (1 hour each) for kids ||||Was there in the Winter and could worry a bit that the bigger crowd in the summer will make the Spa experience less calm. But will for sure come back during the winter again||||Also, great gym facilities, inside playground for the smallest kids and the breakfast was really nice||||Only things I could wish to improve was||1. Think the evening dinner options was somewhat limited and a bit low quality com-pared to price + Very simple (pommes frites heavy) dishes for kids ||2. The very big pirate ship in the center of the hotel was very nicely made, but only open and available for the (German talking only) daycare the offered. Would like this to be open for all kids (certain times at day perhaps), since my own kids real-ly wanted to get inside and that they couldn’t was a bit disappointing for them

Located in the extensively regenerated Hohe Dune area close to Rostock and over the water from Warnemunde, this 5 star like hotel has all you could wish for. The staff really make the place, well trained, friendly and attentive. And lots of them. The big buffet breakfast has all to eat until 11am and if you are using the spa you wont need to eat until after that. Big comfy beds in big comfy rooms. Lots with balconies and terraces . Good access to the beach behind and a helicopter pad if you need it. One problem with the place. Really big bright orange floodlights which are shining into rooms and onto balconies. Great to look at from a cruise ship but blinding when you are at the window or on the balcony.

Far far away from a 5 star Hotel. From the service it's maximum 2 stars. No room service after 17h. Stuff not speaking german or English. Air condition not working. Nobody is coming for help or even answering the phone. It's a wannabe hotel but super unprofessional and the rooms are very old

Realy great hotel in wonderful place. With great and kind service. Also there you can finde a lot of good restaurants directly in complex.

This is a massive hotel with 400+ rooms. The atmosphere reflects that. It tends to get anonymous and you don't get the "every guest is special" feeling. It's a pity. The facilities are great and so is the service.