Rebecca C.
Google
My wife and I stayed at Yallingup Lodge Spa Retreat and, unfortunately, it was one of the worst accommodation experiences we’ve had.
From the moment we arrived, things felt off. The reception from the owner was rude and completely unwelcoming. Once we got to our room, the issues only got worse. There was no hot water, the doorknobs were sticky, and the coasters were literally stuck to the bedside tables. The floors had a strong stench of alcohol and cigarette smoke, which made the room feel dirty and poorly maintained.
When we realised the TV didn’t work, I called the owner. They didn’t answer, and only returned the call an hour later saying they had a missed call from my number. I explained the TV issue, and the response was, “Oh, that’s odd, I’ll send someone over to have a look.” No one ever came.
We eventually decided to leave and drive back to Perth. As we were heading out, we passed the owners driving up the driveway with pizza boxes. About 10 minutes later, I received a text saying that “the birds must have knocked the antenna over and someone will come look at it tomorrow.” Our stay was for one night only, so this response was completely unhelpful.
Between the poor customer service, the lack of basic functionality, and the overall cleanliness issues, this was an incredibly disappointing experience. We won’t be returning, and I’d strongly recommend looking elsewhere if you’re expecting a relaxing and professional retreat.