D Angie J.
Yelp
Not impressed at all.
Needless to mention that I am their regular customer for 12 years. Used to visit at least 4 times a week, used as a get'together spot with my girlfriends and any business meetings.
Tonight I was feeling really tired and decided to pick up Yamamori Noodles food (George's street)
Made a phone call at 20:36
Asked for a take away, ordered
-Ebi tempura Norimaki (no tails, no masago)
-Tatsuta age/white rice and veg and salad separate
-Sunamono salad
-1 pt (2pcs) GUNKAN with fish eggs (capelin roe)
- 1 Pt (2 pcs) Ebi Nigiri
-1 pt (2 pcs) salmon nigiri
- Ebi tempura...
When I got to the Gunkan; the person taking the order kept over-speaking me and asked is it sushi, I told him it is GUNKAN.... since Gunkan has a shape like toilet roll rather than like Nigiri, which is flat bed with anything you imagine on top.
The person kept questioning asked do I mean TOFU on top?
I told clearly..... No, it's looking very similar shape to Norimaki that's positioned up, bottom is rice, and the top has FISH EGGS, and it's rolled in a seaweed...
He noted it down,
I drove up, collected it, came home.....
OMG!!!
I had no black mini toilet paper roll looking shape with fish eggs in my food that I ordered...
Not a single fish egg in sight.
Now everyone reading can look up
-Gunkan with masago or Gunkan Capelin roe as it is on Yamamori menu
Which is what I ordered...
And please look up Tamago Nigiri...
Firstly, I am diabetic and Insulin resistant and I CAN NOT eat soy products.
The food looks totally nothing alike, needless to say the guy was hell bent to make order with TOFU on top of it...
How can a person working in the Yamamori have GUNKAN on the menu and not know what Gunkan is...?
It is a type of sushi....
There are few types on this menu like
-Nigiri
-Temaki
-norimaki
- futomaki used to be of my memory is right, not sure if that is the case currently...
So I ended up calling Yamamori and express my unhappiness, that I wanted Gunkan with fish eggs and received something that looks like tofu on top and totally different shape.
Which is like you order an Audi and they give you a bicycle. It's a transport, but totally different.
I asked to speak to a manager since the guy on the phone told me that he can't do anything about it....
The guy told me that I could drive back in and collect them, or pay 20€ which is 10€ to the restaurant and 10€ back to collect it or to be brought to me
I don't understand exactly how does it work??
I was thinking the Yamamori on the quays was bad having enormous amount of batter on my ebi tempura and disheartened attitude, but this is just unacceptable.
Please make weekly meetings and introduce your staff to the food that is served to your long term loyal customer.
I have never ever complained before, but not looking for a compromise with customer says a lot....
I will give 2 stars for the times that
Mark used to work there, Frederica, Francesca, Currently Victor, Robbie, Failum and (2 fair haired guys w a beard who know what I have top of their head) and couple of other positive guys who always got my food right...
I guess I wont be back for a while.