Katie B.
Yelp
We have always loved Yard House and have consistently had great experiences at the Yard House - Mission Valley location before we moved, and more recently at the Yard House - Temecula. Unfortunately, our visit to the Carlsbad location was the first truly disappointing experience we have ever had.
We stopped in on our way home from an event, just hoping for a few appetizers and drinks. From the moment we walked in, the host seemed visibly annoyed that guests were arriving. When we said there were two of us, she told us it would be a long wait because they were super busy. We said that was totally fine and even mentioned we were happy to sit at the bar. She rolled her eyes and said they had a table if we did not care about not getting a booth. We actually prefer high tops, so that was never an issue.
Our server seemed just as irritated to have been sat with another table. Since we dine at Yard House often, we were ready to order everything when he came over. He told us he would take drink orders first and come back for food. That would have been fine, except it took so long for him to return that our drinks were dropped off by someone else.
We ordered three appetizers and said they could all come out whenever they were ready. Everything did come out together, which was fine, but the quality was not. The chicken nachos were extremely overcooked, with chips that were brown and some nearly black. The fries with our sliders were not hot. We asked for ranch when we ordered, and when the food was dropped off we asked again, but it never came.
The server finally checked on us when we were almost completely finished. It was just an overall disappointing experience from start to finish. We have never had a bad Yard House experience until this visit, and that made it even more surprising.