sofiaaD5020RL
Google
Deeply disappointing..|We stayed at this hotel for 9 nights. The first 5 days were on the ground floor, where everything was sticky—the carpets were full of dust, spider webs in the corners of the rooms, and dust on all the lamps and wardrobes.|After complaining for several days in a row via WhatsApp about the unbearable noise at night, we were told to use earplugs. The noise was so loud that our children woke up crying multiple times during the night. Only after insisting multiple times were we finally offered the option to move to the top floor for the last 4 days.|Unfortunately, even there, we had the same bad luck. A group of young people had a party at midnight in the room next to us. They were throwing things at the walls and moving beds around in the middle of the night. My husband went to their door and politely asked them to be quieter because we were there with our children. In response, they started throwing things at the walls again and continued making noise.|The apartment was just as dirty—the floor was sticky, and after walking barefoot for 5 minutes, our socks were completely black. The dust had not been cleaned, the bed sheets and towels had holes or stains, and the bathroom had a terrible smell coming from the drain. The windows were filthy, and the glass in the shower cabin was covered in limescale.|To make things worse, I accidentally left behind a bag with textile materials purchased in Amsterdam, worth nearly €200. I only realized this when we arrived back in Germany. I contacted the hotel via WhatsApp, and the next day they told me that the bag had been found. An hour later, they said it was a mistake and that no employee had found it. I was robbed. It could have just as easily been a wallet or a piece of jewelry—this is unacceptable!|In summary: A deeply disappointing hotel in every possible way!|I deeply regret not taking a photo to at least capture a glimpse of the disgust we experienced there, and I truly regret choosing this hotel.|Make sure to read the reviews on all platforms. We relied only on the reviews from Booking, but I suspect many negative ones were deleted—I don’t know! On Google, the reviews are overwhelmingly bad and numerous!