YAYS Amsterdam Maritime by Numa

TL;DR If you are a light sleeper who values comfort and sleep, find somewhere else to stay. I have had the pleasure of staying in Room 001 on the ground floor. It was a loft-style room with plenty of opportunity to trip on mismatched steps and hit your head on a horribly designed layout. The absolute *worst* part of the place is how poor noise isolation is from the outside and from the other rooms. As a light sleeper, I value adequate noise control and this place has none. The beds are up in the loft space and every footstep from the room above can be easily heard. I happened to experience guests above with lead feet that stomped around all night for multiple nights in a row and it made for a truly miserable experience. From what I can gather, none of the ground floor rooms have air conditioning, or any good air circulation to speak of, either. So every loft ends up being stuffy and uncomfortable. The place was only somewhat recently converted into a hotel as well, it's not like this is some historic place where idiosyncrasies are expected... It's just a poorly done building conversion in a city with hundreds of other options. Edit: I almost forgot, the "hot" water was lukewarm at best and the elevator was out of service as well (an issue that affected the other half of my family group who had a room on the 2nd floor).

Would not stay here again. Location and rooms were fine. But when we arrived we firstly got stuck in the lift. And then we found out they had double booked our 3 bed apartment and substituted us for 2 double rooms instead. It was less than ideal as we weren’t couples travelling. The communication was awful - they left us sat on the carpet floor of the building for half an hour whilst awaiting confirmation of what was happening. Refund was not an adequate amount in my opinion for the inconvenience caused but we had no choice but to accept. The communication has also been poor regarding the refund. I wouldn’t book or stay here again - bearing in mind we booked in May for a November stay I don’t see how they can double book the room. ||AVOID

BEDBUGS!!!!!! AVOID THE NIGHTMARE! I never write reviews but I’m hoping this will save your family the NIGHTMARE that our family experienced at YAYS Amsterdam Maritime by Numa. Our first night there discovered bedbugs in the bed — clearly visible and we filmed them crawling on the bed (and had bites the next morning!). When we reported it immediately, the staff were slow to respond, rude and unhelpful. They did not come to inspect the room, REFUSED TO CLEAN OR TREAT THE ROOM, and refused to move us to another apartment. We were left to deal with a bedbug infestation alone, with children, in an unsafe and unsanitary environment. Even after sending photos and proof, no one from Numa or YAYS offered real assistance. The lack of accountability and basic humanity from this company is disgraceful. Bedbugs are a serious health issue. Given this response, I HIGHLY DOUBT THEY HAVE EXTERMINATED the bedbugs. Their so-called “customer service” is indifferent and defensive. For your health, peace of mind, and belongings — stay far away from this place.

Unfortunately I am a bit disappointed by this Apartment Hotel. The elevator did not work during the entire week of our stay, which was very unfortunate since our room was on the highest floor and we had to carry our heavy luggage’s by ourselves. The rooms were fine, not super clean tho. The shower drain somehow (or something else in the bathroom) smelled really bad and there was no way to open a window cause there is no window in the bathroom. Our room on the upper floor also had very bad sound insulation. Even with every single window closed you could hear every truck/train/police siren even at night, which left us with sleepless nights after long days of visiting. The good part about this hotel is really the location. There’s a very cute Zoo only 10min away from it and the city center is easily accessible. There is also a few restaurants/brunch spots and supermarkets close to it, so if you didn’t feel like going all the way to the center of amsterdam you had some good other choices.

Fantastic medium studio with a small kitchen, a beautiful modern bathroom and some welcome packag articles. But... in the bathroom was no Makeup mirror and the hot water was not warmer tgan 34°C! By far too cold. The fridge should be de-frosted again and its door does not close easily. The hand railing of our stairs up to the very comfy beds was not stabil and I was always scared of losing my grip around it due to its shaky instability...! The stairs are therefore rather dangerous at night. But, nevertheless, I did love it here, I like the Numa hotels so much!

The lift is under repaired for days and u have to carry the luggage upstairs yourself. Washing machine and dryer is also under repair. U can not really cook as the ventilation is not good and u will be fined if the fire alarm is triggered. Only one very small up in the roof window can be opened a little which makes the room very hot and poor ventilation. U can only keep your luggage in the locker upon availability. No one is helping and care to you, all replies by WhatsApp with a little delay. Only no. 22 bus go in front of the hotel but not others which makes u take a long walk to go no.22 to return to hotel. Do not choose this hotel if u really need a service apartment to cook and wash.

I had a very disappointing and concerning experience with YAYS Amsterdam Maritime by Numa. Before my stay (August 2025), I was targeted by a phishing scam where scammers impersonated the hotel staff. What shocked me most was that the scammers already had access to my full name, exact booking dates, and hotel details — information that should have only been available in Numa’s secure system. As a result, I lost nearly £2,000. I immediately reported this to Numa customer service on 16.08.2025, but received no proper response or support for days. To this day, they have failed to take responsibility, offer compensation, or even show genuine concern about how such a serious data breach occurred. This incident has completely destroyed my trust in Numa. If your personal information can be leaked so easily and the company shows little accountability afterward, it raises serious concerns about their data security and care for their guests. I strongly caution others to think twice before booking with Numa.

I love this apartment! I've never stayed in such a comfortable bed before. It's really spacious upstairs, downstairs is a little cramped around the table but can be forgiven because of the layout. The stairs are very steep and winding. It has been finished to a high standard and is decorated in a modern way. There has been a slight smell of drains from the bathroom but we left the window open so not to be that noticeable. There is a bus stop right outside taking you to the center and trams are a short walk away. There is a petrol station, shop and restaurant all within five minutes walk. The canal opposite is a beautiful view from the windows. I would highly recommend staying here even if it is a little out of the centre.