E M.
Yelp
A Wedding in the Ybor City Museum Garden:
The Ybor City Museum Garden is a beautiful park location for an outdoor wedding in Tampa. We were thrilled to find it and appreciative of the value. Our wedding couldn't have been more beautiful! : I don't want to completely trash this place because I loved my wedding. But the communication among staff here is rotten. Before, during, and after wedding week, trying to get ahold of Garden staff was difficult: lots of "She doesn't work past noon" and "She doesn't work xxxdays." No messages relayed. So it was hard to get questions answered (and we only ever had a few). Then, they told us we could have our rehearsal at a particular time on the morning of our wedding, no problem. We showed up to rehearse...and the park was filled with a yoga class. This wasn't a major deal, but we had to push the whole day forward an hour. It's like the staff just doesn't communicate with each other at all. Lastly, and most importantly, getting our deposit back was challenging. We started calling and asking about our deposit six weeks after our wedding. Finally got someone on the phone and were told that it's normal for it take two months (okey dokey). We gave them our new address for sending the check in the same conversation. Our address change was NEVER passed on--typical of their complete lack of communication. The check finally arrived (thankful for USPS forwarding it to us), and they'd docked us an extra $80, no explanation or itemized list. We'd followed the rules of the venue contract religiously and worked closely with the ranger that night; and he'd given us the thumbs-up in the end. So why the withholding? Turns out our caterer (who was fantastic) must have accidentally grabbed two Garden-owned coolers, so we were charged. No one EVER called us or sent written reason. They just docked us money for coolers we definitely don't have and waited nearly two months to send the deposit. (WHY did they even have their coolers outside in the middle of our catered wedding??) So we can't even figure out what happened because it was so long ago. And, of course, figuring out why we were charged took days of phone tag, as usual. They don't care that they sent the check to our old place in Tampa, when we live in Washington DC. They don't care that they charged us money without providing a reason until we pestered them to find out. They just don't care. I wish I could rave about this venue, but I don't appreciate the way they do business once you've committed to them. Lame! Fortunately, my wedding was wonderful, so I choose to focus on that part and not let this poor service ruin a memory :)