ireeduig2024
Google
I first visited Yeruu Lodge on July 25th this year and left genuinely impressed — peaceful location, promising concept, and seemingly dedicated service. That memory made me convince not only my own family but also two close family friends to come here again, even when they suggested going elsewhere.||I visited Yeruu Lodge on July 25th this year and left with a very positive impression. The location was peaceful, the concept was refreshing, and the service seemed sincere. That great experience is what made me convince not only my own family but also two family friends to choose Yeruu again, even when they initially suggested going somewhere else.||Sadly, this second visit was the opposite of what we expected. We had made an advance reservation, but we were only allowed into our room at 4:30 PM, even though the official check-in time is 2:00 PM. We had also paid extra for an additional bed, but when we entered the room, it was not prepared and had not even been cleaned.||When we asked about the delay, we were told that our room was ready but they had a policy to double-check rooms before handing them over. That turned out to be untrue. The room was clearly not ready, and it felt like we were being misled just to cover up internal mismanagement.||What made things worse was the attitude of the staff. The person we dealt with seemed annoyed, reluctant to help, and forced a smile that made the whole interaction feel uncomfortable. It was obvious they were not enjoying their job, and that energy was passed on to us.||We asked if there was any sort of compensation for the delay, or at least a late check-out, but that was denied without a second thought. I also remembered during my first visit, there was an issue where our food order had been forgotten due to poor communication. It seems the same issues continue to exist.||I’m giving two stars only because of the natural surroundings and the good impression from my first visit. But this time, Yeruu Lodge failed in basic hospitality, transparency, and guest care. I hope the management takes this seriously. Not every returning guest will give you feedback, and not everyone will give you another chance.