Diego P.
Google
I had an extremely disappointing experience with this hostel.
When checking out, I accidentally left behind a very valuable personal item at the front desk — a sealed first pressing vinyl of Kevin Morby’s debut album, currently worth over €150 and of significant sentimental value to me, as it was given to me by the artist himself the night before.
I contacted the hostel immediately after noticing. It took them 10 days to respond, but they eventually confirmed they had found my record. Since I had already left the UK, I provided them with a London address where they could ship it. They acknowledged my email and said they would get back to me.
They never did.
Despite follow-up attempts, I have received no further communication and my record has not been returned. I find this extremely unprofessional and disappointing. I trusted the hostel to handle the situation responsibly, especially after they confirmed they had the item in their possession.
If you stay there, I strongly recommend double-checking that you leave with all your belongings, because, if you forget a personal object, they might never return them to you.