Trent D.
Yelp
I've got one word for this place: "Meh".
I presume that after receiving critical appraisal, this restaurant has lost touch with what's important. I'm not sure whether Ying Chow's customer service has always stunk, or its the product of a newfound ego, but therein lies their greatest mistake. Customer service is the cornerstone to a good dining experience, and a lack of this can turn even the sweetest foods sour.
I came here one evening with my girlfriend after numerous recommendations from friends, and our expectations were high. Although this place is constantly packed to the brim, we were fortunate to get a table on a quiet night without a booking.
Though I do understand that sometimes outdoor tables get a little less attention than those inside, it shouldn't translate into a total neglect of your outdoor patrons. We waited about ten minutes just to place our order with a reluctant waiter, who was never to be seen again until our food arrived. Strike one.
The food took an unusually long time to get to our table considering the restaurant wasn't buzzing, but we're patient people. It tasted good, but we were a little let down when we noticed one of our dishes hadn't arrived. We were assured it would come soon, only to never see it arrive to our table. All the while, the reluctant waiter was seen squatting beside the restaurant's entrance puffing away on a cigarette. Hey, I'm a smoker too, so it's not the smoke that bothered me - but at least go out the back! Strike two.
When we went in to pay, we informed the staff that one of our dishes hadn't arrived. We discovered that it had been sitting in the kitchen the entire time, only to become stone-cold. The staff insisted that we pay for it, but there was no way we were going to pay for something that 1) we didn't receive during service; and 2) was now cold and stale. They begrudginly cancelled the item from the bill. Strike three. You're out.