Ying Shan Hotel

No expectations is the best expectation. This is a hotel with history and certainly good for a crash. A place to stay and sleep and things are relatively primitive here. Safe for sure. Quite family style in operation. Bring food and drink before arriving is a good option. Its location is right next to the parking lot and train station which is definitely a plus. Servers were polite and helpful but mechanical. Price is on the average Alishan range despite of being a bit historical but for its convenience. Car can park outside but need to notify hotel in advance.

This hotel was great for our two nights in Alishan, the location is amazing. After reading the very poor previous reviews we were a bit nervous, but actually found everything to be more than satisfactory. The room is a fine size, it was clean and had everything we needed. The staff are not overly friendly but we also didn’t particularly need anything from them. This is a good, basic hotel to base yourself for a couple of days to explore the amazing national park. We have no complaints.

I would do zero stars if I could. The room reeked of mold, it is definitely not safe to breathe for a long time there. The bed sheets and pillows stink too. We went inside the room, and immediately left since we couldn’t bear the thought of staying there. I would highly advise not to book. The staff were also not polite or helpful. No amenities whatsoever. No water, no soap even.

Perfectly fine and comfortable room - we were worried about some of the reviews but we had no problems. Great location! Free breakfast was pretty good as well. (Pics are on the day of checkout so it was messier than when we first entered - overall comfortable and not cleanliness issues)

Convenient Stay in the Heart of AlishanGreat choice if you’re traveling within Alishan. Check-in and checkout were smooth, making the stay hassle-free. The room had a heater, which was much needed for the chilly weather, along with essential amenities except for a toothbrush, but they informed me about this in advance. The location is very convenient, with easy access to food and other essentials. Overall, a solid option for those exploring Alishan!

I visited with my girlfriend for a couple of nights in Alishan, but unfortunately, we had to cut the trip short due to a typhoon warning. The hotel also informed us it would be shutting down the next day. Initially, we thought we’d stay at least one night, but the moment we stepped into the room, we were hit by a strong smell of mold and could see that the room was old and poorly maintained. We decided to leave the same day. Another frustrating detail: the hotel is located inside the national park, but despite having a reservation, we still had to pay a separate entrance fee; which makes no sense considering the already high room rate. I gave it two stars only because it's located near the main attractions near the entrance of the trails. To make matters worse, the reception staff didn’t speak or understand even basic English, despite having English-speaking guests. I wasn’t even able to get a simple restaurant recommendation. Paying USD 160 for this experience is outrageous. I absolutely cannot recommend this place.

If I could remove the other people's ratings of higher than 1 I would. But alas. We arrived and noticed the exterior was very run down, the interior had torn carpet and the lobby couches were horrifically discoloured. When we got to our first room (517) we checked the pillows to see mould and sweat stains all over them. We went down to ask for new pillows and the staff were compliant (only positive of our stay). They brought up two new pillows and took the old ones back, the pillows were, in fact, not new. One of them had mould and sweat stains all over it as well. At this time we noticed the bed sheet had stains on it as well. We asked for new sheets and pillow and they just put us in a new room (307) instead of fixing the problem. After going to our new room and discovering our new room's pillows were of the same calibre we once again asked for new pillows. We finally received pillows that weren't soaked in the fluids of other humans. The room (307) was interesting to say the least. Mysterious fluid like stains on the wall near the bed 🤐 accompanied by paper thin walls and door leading to our enjoyment of neighbourly conversations. The biggest surprise came from the shower which was in a standalone bath. When I turned the water on, the water freely flowed out of the drain onto the bathroom floor and drained into the floor drain rather than being properly plumbed in.

If I could give 0 stars for the room and the service I would have done it. We arrived with our baby and were told that there is no heating in the entire hotel - first after 9 pm. Then we tried to get refund, because we wanted check out immediately. The couldn’t speak English at all and the manager replied after 3 hours - that a refund was not possible. The told us we didn’t ask if there was heating when we made the reservation, but of course we didn’t. I have never visit a hotel without heating. The room is also in really bad shape and super small. I would definitely not recommend the hotel even though the location is central. Stay from this unprofessional and impolite place!